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  • Route Service Representative

    American Linen Supply of New Mexico, Inc.

    Customer service supervisor job in Las Cruces, NM

    Deliver Uniforms, Linens, Dust Control & Facilities Service Products to customers while introducing new products to existing and potential customers/
    $24k-34k yearly est. 6d ago
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  • Service Manager

    Bridgestone Americas 4.7company rating

    Customer service supervisor job in Fort Bliss, TX

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** $2,000 sign-on bonus Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $18.54 - $27.81 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $18.5-27.8 hourly 8d ago
  • Call Center Customer Service Manager

    Onemci

    Customer service supervisor job in Mesilla, NM

    LOCATION Las Cruces, NM JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams Coach and develop supervisors on customer service best practices and performance management Monitor and improve call center metrics, productivity, and service quality Foster a culture of accountability, continuous improvement, and excellence Oversee workforce management and set clear performance goals Develop strategies to enhance customer satisfaction across all service interactions Motivate teams to maximize sales opportunities and meet revenue targets Ensure accurate and timely payroll review and submission Track and analyze individual and team performance, addressing both strengths and areas for improvement Communicate process updates and key messages effectively to supervisors Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting Design and audit quality assurance strategies to ensure top-tier service delivery Manage hiring, coaching, and termination processes for call center staff Serve as a subject matter expert on client-specific operations Manage remote employees as needed Perform other duties as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years or older High school diploma or equivalent 2+ years of experience in call center operations management Strong data entry and computer skills Fluent in English (spoken and written) Wired high-speed internet connection (20Mbps+ download speed) Excellent organizational, written, and verbal communication skills Typing speed of 20+ words per minute Availability to work scheduled shifts, including during training Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) Ability to learn and navigate complex computer systems Reliable attendance and punctuality Strong conflict resolution, problem-solving, and negotiation skills Customer-focused mindset: empathetic, responsive, and patient Ability to multitask, self-manage, and stay focused in a fast-paced environment Strong interpersonal skills and team orientation CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $37k-68k yearly est. Auto-Apply 60d+ ago
  • Aquatic & Park Service Lead of El Paso Water Parks

    Asmglobal

    Customer service supervisor job in El Paso, TX

    Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for Aquatics & park Services Lead. The El Paso Water Park Aquatics & Park Services Lead is responsible for providing a safe recreational environment by ensuring guests follow water park policies and responds to any emergencies in a timely manner. Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools. El Paso has been recognized as a Top Performing City (Governing and Living Cities, 2017), Best Large Cities for Families (Apartment List, Jan 2017), America's Top 20 Best Value Cities (Trivago, 2016), 4th Best Place to Live if you Love the Outdoors (US News, July 2016) and #2 Safest City in America (SafeWise, Aug 2017) Position Summary The Aquatic & Park Service Lead reports to the Aquatic & Park Service Supervisor and is responsible in assisting with all areas of the Aquatics/Park Service department and is pivotal in collaboratively maintaining pool safety by vigilantly monitoring activities and engaging with patrons and provide quality service for swim lesson programming to jointly uphold safety standards if required. This role involves overseeing staff, ensuring safety compliance, maintaining facility standards, and proper record keeping. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities. Essential Duties & Responsibilities • Enforce all rules and regulations. • Ensures lifeguard rotations and breaks are done efficiently and in accordance with Ellis & Associates, State, and Local regulations. • Provide needed supervision to prevent accidents. • Assist with the Aquatics & Park Service supervisors to ensure smooth operation of the facilities. • Responsible for assisting in leading a team of approximately 30+ lifeguards within the aquatics department, enforcing established rules, complying with regulations, and maintaining a professional appearance and demeanor. • Assist in performing supervisory tasks of a team, including resolving conflict, coaching, and developing others, promoting teamwork, and performance management. • Responsible for monthly auditing quota-observing lifeguards 10/20s, live action drills, and operational manikin drops. • Follow proper procedures when testing pool chemicals if necessary. Aquatics Lead El Paso Water Parks Revised 01/06/26 • Will serve as the Management Responder for any first aid or medical needs. Responsible for ensuring proper care, directing guests(s) to off-site medical care, or activating the Emergency Action Plan as needed. Will complete all first aid reports with clear factual statements. • Responsible for the care and maintenance of issued equipment. • Participate and assist with in-service training programs for safety, customer service at all water park facilities. • Keep the water park areas clear of dangerous objects and substances. • Enforce El Paso Water Parks, Ellis & Associates and Legends Global safety standards. • Will serve as the first management integration for all aquatics related guest concerns. Must be able to think critically and empathetically to reach conclusions. • Act as a first responder and jump in the water to keep guests safe. • Assist in maintaining proper aquatics records. • Immediately report needed repairs to the aquatics supervisor, assistant manager and/or manager. • Present a favorable, professional public image. • Perform related duties as assigned by Aquatic & Park Service supervisor and or manager. Duties may include, but are not limited to, general housekeeping, general maintenance, inspection of equipment and aquatic features within the park. • Assist in opening, closing, and operating of the facility as directed by management. • Complete all required company trainings and compliance courses as assigned. • Assist in maintaining pools by brushing, skimming, vacuuming, scrubbing, etc. as required. • Adheres to company standards and maintains compliance with all policies and procedures. • Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment. • Maintains high standards, positive attitude, and professional appearance. • Attend staff meetings as required. Develop and maintain a harmonious working relationship with all other departments. • Work extended and/or irregular hours including nights, weekends and holidays as needed. • Recognize and respond effectively to all emergency situations. • Maintains current certifications and stays up-to-date professionally in the aquatics and risk management field. • Performs other related duties as assigned. • Recognize and respond effectively to all difficult/emergency situations. • Assists in training and managing Park Services Team including COVID polices, proper chemical training, and cleanliness training. • Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements. • Oversee daily tasks associated with maintaining cleanliness of the park including sweeping, brushing, cleaning, and stocking restrooms, emptying trash cans, etc. • Performs other related duties as assigned. Qualifications & Skills • Must be 16 years of age or older. • Ability to understand and follow verbal directives and written directions. • Bilingual (English and Spanish) preferred. • Must be able to swim, perform water activities and rescues. • Must be able to swim 50 yards (front crawl or breaststroke), swim under water for 10 feet, and retrieve a 10-pound brick from bottom of a pool (shallow water). Aquatics Lead El Paso Water Parks Revised 01/06/26 • Must be able to swim 200 yards (front crawl or breaststroke), tread water for 2 minutes with hands out of the water and retrieve a 10-pound brick from the deepest part of the pool (deep water). • Maintain an effective working relationship with clients, employees, vendors, patrons, and others encountered in the course of employment. • Current Ellis & Associates (or equivalent) lifeguard certification preferred or able to attain certification upon hire. • Recognizes an emergency and takes appropriate action. • Demonstrate leadership experience with team-oriented approach. • Excellent verbal communication skills. • Must be able to work a flexible schedule, including nights, weekends, and holidays. Minimum Education & Experience • Working towards a High School Diploma or GED preferred • Preferred two years of experience in aquatics operation: lifeguarding, lifeguard training, swim instruction. • Ability to Swim. Computer Skills • Operate a personal computer using Windows, Microsoft Office, and other standard office equipment preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to work in a stationery position and move around the facilities for prolonged periods of time. • Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs. • Comfortable working outdoors in various weather conditions. NOTE: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training. The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants that need reasonable accommodation to complete the application process may contact- ************ Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
    $51k-111k yearly est. Auto-Apply 13d ago
  • Aquatic & Park Service Lead of El Paso Water Parks

    Legends Global

    Customer service supervisor job in El Paso, TX

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for Aquatics & park Services Lead. The El Paso Water Park Aquatics & Park Services Lead is responsible for providing a safe recreational environment by ensuring guests follow water park policies and responds to any emergencies in a timely manner. Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools. El Paso has been recognized as a Top Performing City (Governing and Living Cities, 2017), Best Large Cities for Families (Apartment List, Jan 2017), America's Top 20 Best Value Cities (Trivago, 2016), 4th Best Place to Live if you Love the Outdoors (US News, July 2016) and #2 Safest City in America (SafeWise, Aug 2017) Position Summary The Aquatic & Park Service Lead reports to the Aquatic & Park Service Supervisor and is responsible in assisting with all areas of the Aquatics/Park Service department and is pivotal in collaboratively maintaining pool safety by vigilantly monitoring activities and engaging with patrons and provide quality service for swim lesson programming to jointly uphold safety standards if required. This role involves overseeing staff, ensuring safety compliance, maintaining facility standards, and proper record keeping. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities. Essential Duties & Responsibilities • Enforce all rules and regulations. • Ensures lifeguard rotations and breaks are done efficiently and in accordance with Ellis & Associates, State, and Local regulations. • Provide needed supervision to prevent accidents. • Assist with the Aquatics & Park Service supervisors to ensure smooth operation of the facilities. • Responsible for assisting in leading a team of approximately 30+ lifeguards within the aquatics department, enforcing established rules, complying with regulations, and maintaining a professional appearance and demeanor. • Assist in performing supervisory tasks of a team, including resolving conflict, coaching, and developing others, promoting teamwork, and performance management. • Responsible for monthly auditing quota-observing lifeguards 10/20s, live action drills, and operational manikin drops. • Follow proper procedures when testing pool chemicals if necessary. Aquatics Lead El Paso Water Parks Revised 01/06/26 • Will serve as the Management Responder for any first aid or medical needs. Responsible for ensuring proper care, directing guests(s) to off-site medical care, or activating the Emergency Action Plan as needed. Will complete all first aid reports with clear factual statements. • Responsible for the care and maintenance of issued equipment. • Participate and assist with in-service training programs for safety, customer service at all water park facilities. • Keep the water park areas clear of dangerous objects and substances. • Enforce El Paso Water Parks, Ellis & Associates and Legends Global safety standards. • Will serve as the first management integration for all aquatics related guest concerns. Must be able to think critically and empathetically to reach conclusions. • Act as a first responder and jump in the water to keep guests safe. • Assist in maintaining proper aquatics records. • Immediately report needed repairs to the aquatics supervisor, assistant manager and/or manager. • Present a favorable, professional public image. • Perform related duties as assigned by Aquatic & Park Service supervisor and or manager. Duties may include, but are not limited to, general housekeeping, general maintenance, inspection of equipment and aquatic features within the park. • Assist in opening, closing, and operating of the facility as directed by management. • Complete all required company trainings and compliance courses as assigned. • Assist in maintaining pools by brushing, skimming, vacuuming, scrubbing, etc. as required. • Adheres to company standards and maintains compliance with all policies and procedures. • Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment. • Maintains high standards, positive attitude, and professional appearance. • Attend staff meetings as required. Develop and maintain a harmonious working relationship with all other departments. • Work extended and/or irregular hours including nights, weekends and holidays as needed. • Recognize and respond effectively to all emergency situations. • Maintains current certifications and stays up-to-date professionally in the aquatics and risk management field. • Performs other related duties as assigned. • Recognize and respond effectively to all difficult/emergency situations. • Assists in training and managing Park Services Team including COVID polices, proper chemical training, and cleanliness training. • Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements. • Oversee daily tasks associated with maintaining cleanliness of the park including sweeping, brushing, cleaning, and stocking restrooms, emptying trash cans, etc. • Performs other related duties as assigned. Qualifications & Skills • Must be 16 years of age or older. • Ability to understand and follow verbal directives and written directions. • Bilingual (English and Spanish) preferred. • Must be able to swim, perform water activities and rescues. • Must be able to swim 50 yards (front crawl or breaststroke), swim under water for 10 feet, and retrieve a 10-pound brick from bottom of a pool (shallow water). Aquatics Lead El Paso Water Parks Revised 01/06/26 • Must be able to swim 200 yards (front crawl or breaststroke), tread water for 2 minutes with hands out of the water and retrieve a 10-pound brick from the deepest part of the pool (deep water). • Maintain an effective working relationship with clients, employees, vendors, patrons, and others encountered in the course of employment. • Current Ellis & Associates (or equivalent) lifeguard certification preferred or able to attain certification upon hire. • Recognizes an emergency and takes appropriate action. • Demonstrate leadership experience with team-oriented approach. • Excellent verbal communication skills. • Must be able to work a flexible schedule, including nights, weekends, and holidays. Minimum Education & Experience • Working towards a High School Diploma or GED preferred • Preferred two years of experience in aquatics operation: lifeguarding, lifeguard training, swim instruction. • Ability to Swim. Computer Skills • Operate a personal computer using Windows, Microsoft Office, and other standard office equipment preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to work in a stationery position and move around the facilities for prolonged periods of time. • Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs. • Comfortable working outdoors in various weather conditions. NOTE: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training. The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants that need reasonable accommodation to complete the application process may contact- ************ Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
    $51k-111k yearly est. 11d ago
  • Retail Team Manager

    Wahid Inc.

    Customer service supervisor job in Las Cruces, NM

    Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
    $54k-112k yearly est. Auto-Apply 60d+ ago
  • CS Team Manager Chat SBS

    Adpcareers

    Customer service supervisor job in El Paso, TX

    ADP is hiring a Client Service Team Manager. Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You'll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload while resolving any escalations from your team, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through leading a team that saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Lead the Daily Activities of Your Team. You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership. Coach and Develop. You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management to include scheduling and succession planning. Manage escalations and resolve clients' issues. You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything. Implement Strategic Goals and Partner Internally. You will have an enhanced understanding of your Business Unit's strategic goals and will work to implement and achieve them. You will function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. You may participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units. TO SUCCEED IN THIS ROLE: Required Qualifications At least five years of client service experience At least three years of people leadership experience A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include: Experience noted above OR Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. BONUS POINTS FOR THESE: Preferred Qualifications Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
    $61k-126k yearly est. 1d ago
  • CS Team Manager Chat SBS

    Blueprint30 LLC

    Customer service supervisor job in El Paso, TX

    ADP is hiring a Client Service Team Manager. Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You'll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload while resolving any escalations from your team, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through leading a team that saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Lead the Daily Activities of Your Team. You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership. Coach and Develop. You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management to include scheduling and succession planning. Manage escalations and resolve clients' issues. You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything. Implement Strategic Goals and Partner Internally. You will have an enhanced understanding of your Business Unit's strategic goals and will work to implement and achieve them. You will function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. You may participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units. TO SUCCEED IN THIS ROLE: Required Qualifications At least five years of client service experience At least three years of people leadership experience A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include: Experience noted above OR Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. BONUS POINTS FOR THESE: Preferred Qualifications Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
    $61k-126k yearly est. 1d ago
  • Part Time Customer Service Manager

    Michaels 4.2company rating

    Customer service supervisor job in El Paso, TX

    Store - EL PASO-WEST, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $45k-80k yearly est. Auto-Apply 9d ago
  • Customer Service

    Logfret 3.9company rating

    Customer service supervisor job in El Paso, TX

    LogFret seeks an experienced Warehouse Clerk to join. The Warehouse Clerk must have extensive knowledge on the job and work experience with logistics support. As a Warehouse Clerk, youll ensure operations run seamlessly in our fast-paced warehouse facilities. This role has two aspects, and your ability to adapt to each will demand flexibility and a can-do attitude. About the Role Being a Warehouse Clerk takes a lot of character. It calls for someone who enjoys working with people and has the enthusiasm and a fantastic service too. You will work as part of a small team at the company headquarters, reporting directly to the Warehouse Manager. Both full-time and part-time roles are available, where you will be required to work 20-40 hours per week. Responsibilities: Communicate key metrics to management and warehouse staff. Properly package each box for accurate disposition and correct labeling for delivery. Work with corporate buyers to ensure purchase order accuracy. Create distribution orders within the Warehouse Management System. Individually scan each box out of the database to maintain inventory control. Keeps work area clean and organized. Clocking in at the location and at the correct time. Other duties and tasks as assigned. Physical Demands: Must be able to lift up to 25 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. Education & Experience: High school diploma preferred. Ability to successfully multi-task, works efficiently, and meet deadlines. Ability to work independently and in a team environment. Must have experience with Microsoft Office: Word and Excel. Preferred Qualifications: Warehouse experience. Experience providing customer service support in a warehouse environment. Order entry, administrative experience a plus. Requirements: Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). Physically capable of lifting 50 pounds. 5 years plus experience in integrated logistics support. Experience using and maintaining warehouse inventory management systems. Knowledge of Item Unique Identification (IUID) registry requirements. Excellent verbal and written communication skills. Ability to multi-task and apply effective problem-solving skills. Benefits: Life Insurance. $30.50 per hour Paid Time Off (PTO). 401(k) Medical, dental, and vision insurance programs. Monthly Bonus. About Logfret: Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industrys best digital freight solution, taking businesses to the next level.
    $30.5 hourly 60d+ ago
  • Customer Service Analysts

    Enegra Systems

    Customer service supervisor job in El Paso, TX

    Role--Customer Service Analysts Must be from Medical or pharmaceutical industry /requirements: Profile: Customer Service Analysts / Contact Center Skillset required: Productivity Management: • Making outbound phone calls to our members and prescribers • Utilizing multiple software systems to complete Medicare Enrollment case reviews • Meeting or exceeding government mandated timelines • Complying with turnaround time, productivity and quality standards • Conveying resolution to beneficiary or provider via direct communication and professional correspondence • Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Required Qualifications: • Ability to effectively communicate with members and prescribers while managing multiple software systems • Accountable and results driven • Critical thinker/problem solver • Receptive to constructive feedback and flexible in adapting to change • Ability to effectively plan, prioritize, and organize time and workload • Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment • Proficient in navigation of multiple computer applications • Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors • Ability to type more than 30 WPM Preferred Qualifications: • At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service • Six months of PBM/pharmaceutical related work strongly desired Education: • High School Diploma or GED required • Bachelor's degree in related field or equivalent work experience preferred Qualifications Role--Customer Service Analysts Location- EL PASO ,TX Must be from Medical or pharmaceutical industry Job Description/requirements: Profile: Customer Service Analysts Skillset required: Productivity Management: • Making outbound phone calls to our members and prescribers • Utilizing multiple software systems to complete Medicare Enrollment case reviews • Meeting or exceeding government mandated timelines • Complying with turnaround time, productivity and quality standards • Conveying resolution to beneficiary or provider via direct communication and professional correspondence • Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Required Qualifications: • Ability to effectively communicate with members and prescribers while managing multiple software systems • Accountable and results driven • Critical thinker/problem solver • Receptive to constructive feedback and flexible in adapting to change • Ability to effectively plan, prioritize, and organize time and workload • Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment • Proficient in navigation of multiple computer applications • Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors • Ability to type more than 30 WPM Preferred Qualifications: • At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service • Six months of PBM/pharmaceutical related work strongly desired Education: • High School Diploma or GED required • Bachelor's degree in related field or equivalent work experience preferred Additional Information Contact - ************
    $32k-59k yearly est. 60d+ ago
  • Supervisor, Customer Service (Bilingual)

    Charter Spectrum

    Customer service supervisor job in El Paso, TX

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service. MAJOR DUTIES AND RESPONSIBILITIES: Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Actively and consistently support all efforts to simplify and enhance the customer and employee experience. Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. Monitor individual and team performance to ensure performance and quality standards are met or exceeded. Assist team with escalated customer issues. Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching. Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives. Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training. Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed Ensure Kronos payroll system is properly accounted for and accurately updated for team. Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. Performs other duties as requested by management. REQUIRED QUALIFICATIONS: Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English & Spanish Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Good vision, including peripheral, and ability to adjust focus Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills Required Education High School diploma with some college course work in business or related field; or equivalent experience Required Related Work Experience and Number of Years Customer service/call center experience - 5-7 yrs Bilingual (English/Spanish) PREFERRED QUALIFICATIONS & RELATED WORK EXPERIENCE: Bachelor's Degree preferred Supervisory or leadership experience (preferably of a team of 10 or more people) - 3+ Current/Previous experience in Cable/High speed Data services and/or experience in the Telecommunications industry preferred WORKING CONDITIONS Office environment Exposure to moderate noise level Shifts/Hours may vary #LI-CS4 CCS450 2026-67825 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
    $31k-45k yearly est. 22d ago
  • Seasonal Call Center Supervisor

    Education Works 3.8company rating

    Customer service supervisor job in El Paso, TX

    The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities Lead & Coach: Lead and support a team of 20-25 student call center agents Conduct regular 1:1 coaching sessions focused on performance, development, and engagement Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals Identify skill gaps and partner with training and leadership teams to strengthen performance Operational Excellence: Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed Partner with Workforce Management and Operations to ensure proper staffing and coverage Ensure required training and continuous learning modules are completed on time Uphold Intuit and EAW policies, standards, and compliance expectations Customer & Client Support: Handle escalated customer concerns with professionalism and care Serve as a key liaison between agents, leadership, and clients to ensure alignment Participate in weekly and monthly business reviews, sharing insights on team performance and trends Escalate systemic issues and recommend process improvements when appropriate Culture & Engagement: Foster an inclusive, supportive team environment that balances accountability with recognition Model professionalism, integrity, and a growth mindset Support agent success through motivation, recognition, and clear expectations What We're Looking For Required Qualifications: Associate or Bachelor's degree 3+ years of experience in a call center or customer service environment Experience coaching, leading, or supervising others Proven ability to handle customer escalations effectively Strong communication, organization, and time-management skills Comfort working in a fast-paced, metrics-driven environment Proficiency with Microsoft Office and basic reporting tools High level of professionalism and discretion with confidential information Preferred Traits: A passion for coaching and developing others Strong problem-solving and analytical skills Ability to multitask and adapt in a dynamic environment Openness to feedback and continuous improvement Why Join Us? Develop your leadership skills in a real-world supervisory role Gain experience working with a well-known client (Intuit) Make a meaningful impact on student employee success Be part of a supportive, collaborative team culture Build experience that strengthens your future career opportunities About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
    $33k-43k yearly est. Auto-Apply 60d+ ago
  • Customer Service Associate

    Savers | Value Village

    Customer service supervisor job in El Paso, TX

    Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: + Bundled health plans such as medical, Rx, dental and vision + Company-paid life insurance for extra protection and peace of mind + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 6600 N Mesa, Suite 101, El Paso, TX 79912
    $25k-35k yearly est. 60d+ ago
  • Service Team Leader

    Great American Steakhouse 4.4company rating

    Customer service supervisor job in El Paso, TX

    We are currently looking for a highly organized and customer-focused individual to join our team as a Service Team leader at our restaurant. As a Service Team Leader, you will be responsible for assisting the Service manager and overseeing the front-of-house operations and ensuring excellent customer service. Your duties will include managing and training the service staff, implementing service standards, and maintaining a positive and welcoming atmosphere for guests. You will be responsible for handling customer inquiries and resolving any issues or complaints that may arise. Additionally, you will collaborate with the kitchen and bar staff to ensure smooth coordination between the front-of-house and back-of-house operations. Strong leadership skills, exceptional communication abilities, and a passion for delivering exceptional guest experiences are key qualities for success in this role. If you have previous experience in a managerial role within the hospitality industry and are committed to providing outstanding service, we would love to hear from you. Work schedule 8 hour shift Weekend availability Monday to Friday Holidays Day shift Night shift Benefits Flexible schedule Employee discount Paid training
    $38k-50k yearly est. 1d ago
  • Part Time Customer Service Associate

    Hertz 4.3company rating

    Customer service supervisor job in El Paso, TX

    As a Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center. Responsibilities: Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. Welcome each customer with a smile. Proudly represent Hertz with your professional appearance, language and behavior. Focus on providing a clean and safe vehicle, to every customer, every time. Take ownership of each customer's service experience by immediately owning and resolving issues. Be proud of our brand and the role you play in our success. Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. Build brand loyalty. Utilize company approved sales and service techniques when determining customer wants and needs. Offer optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Provide customers assistance with directions, maps, local area information, appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at the time of vehicle return. Prepare the Rental Agreement Folder with all required information. Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues. Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Skills: Passion for customer service and attention to detail - Goes the extra mile Self-motivated to achieve and exceed targeted goals Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. Proficiency in English Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment Additional Requirements: Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time What You'll Get: Hourly Rate is $12.25 + Commission Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $12.3 hourly Auto-Apply 8d ago
  • Supervisor - Call Center

    Maximus 4.3company rating

    Customer service supervisor job in Las Cruces, NM

    Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00
    $29k-38k yearly est. Easy Apply 6d ago
  • Data Center MEP Superintendent

    Pkaza

    Customer service supervisor job in El Paso, TX

    Data Center MEP Superintendent - El Paso, TX This opportunity is working directly with a leading mission-critical data center colo developer / provider. This company provides turnkey data center solutions for High Performance Computing (HPC) to custom-fit to the requirements of their client's ever-changing mission-critical facility's operational needs. They accomplish this by providing reliability of mission-critical facilities for many of the world's largest organizations (Hyperscale and Enterprise Customers). This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. The MEP Superintendent will be responsible for field activities associated with the project, including supervision of all field construction work by electrical, mechanical, and controls subcontractors / trades and self-performed work. Keep in constant contact with Subcontractors to ensure timely work to keep project on time / within budget. Ensures equipment purchased is in onsite at the project when needed. Shares responsibility with the construction project manager for developing and keeping to the project budget, actively participating in the preconstruction phase, and ensuring that the project is built on time, within budget, and according to company policies and procedures. Manages and mentors assistant Supers and Coordinators and other field personnel. Maintains a relentless focus on meeting and exceeding customer needs and expectations through the life of the project, with particular focus on colocation client requirements, turnover packages, SLAs, phased handoffs, and maintaining uptime / operational continuity during construction activities. Responsibilities: Maintain liaison with primary client, A/E firm, Owner's Rep firm, Construction Project Manager, subcontractors and any other vendors needed to facilitate construction activities at the data center job site, including colocation operations teams, facility engineering, and multi-tenant stakeholder groups when applicable Establishes and manages the critical work environment project objectives, performance standards, planning and Methods of Procedure and be within boundaries of corporate policies to ensure minimization of human error factors which could cause down time during work processes, including strict adherence to MOPs/SOPs, LOTO, critical switching, and change management typically required in colocation environments Provides leadership of all field related MEP mission critical work activities and coordinates with Construction Project Manager and Subcontractors for proper execution, including phased construction sequencing, cutovers, temporary services, and live-site work planning Keeps all relative parties informed of project's progress throughout the life of the project, including weekly coordination with colocation stakeholders on outages, risk items, commissioning readiness, and turnover milestones Detailed understanding of all MEP systems to include size up, costs, scheduling timeline, quality control focus points, system start-up, commissioning, troubleshooting, etc., including UPS systems, generators, paralleling switchgear, ATS/STS, CRAH/CRAC, chilled water / DX systems, hydronic distribution, BMS/EPMS, and critical power distribution pathways Manage vendors to ensure that the equipment gets properly installed and commissioned. Electrical Systems, Mechanical Systems, and Control Systems installation, integration, and get them energized, including phased energizations for suites/halls, tenant-ready turnover, and integrated systems testing (IST) coordination Ensures that project site and company assets are secure and maintains a safe and respectful working environment at all times by implementing programs for safety / OSHA, Equal Employment Opportunity / EEO, risk management, training, and quality control, with emphasis on live data center safety protocols and colocation operational controls Confirms that extra charges from subcontractors/suppliers are reasonable and work is correctly executed. Coordinates with project manager for approval on extra charges, including scope clarifications tied to colocation tenant requirements and landlord/tenant demarcation Facilitates weekly project progress and safety meetings with all subcontractor representatives and coordinates the upcoming week's work to be accomplished. Attends all progress meetings with the owner's rep / data center construction Project manager, including commissioning/operations readiness meetings and turnover planning sessions Ensures that the project closeout process is finalized, demobilize all resources, and transition the project to the client, including colocation turnover documentation, training, O&M manuals, as-builts, test reports, commissioning records, and phased client acceptance Qualifications: 5+ years of data center / critical facilities MEP construction experience. (project size, scope, and complexity the years of experience will also be a large factor), including colocation builds, fit-outs, expansions, or brownfield conversions Experience working for a General Contractor or Trade, with preference for GC-led delivery models coordinating multiple MEP trades and vendor packages in mission critical environments Detailed understanding of Mechanical and Electrical systems to include integrated testing, MOPs/ SOPs of installation, functionality and troubleshooting; etc., including live-site work planning and outage avoidance / mitigation typical to colocation facilities Experience in directing and/or supporting the commissioning effort, including Cx agent coordination, IST planning/execution, functional testing, and readiness gates for phased turnovers Willingness to relo - must be onsite M-F for duration of the project Demonstrates solid presentation, verbal, written and communication skills Demonstrates proficiency using a personal computer and company communication tools, such as email, internet, and Microsoft products (e.g., Word, Excel, Office, Outlook, PowerPoint, MS Project, Timberline, etc.) Previous administrative experience managing change orders, billing, creating reports, etc. Previous experience in the Military / Military Veterans a huge plus! Experience with Electrical / Mechanical: Navy nukes - EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force - Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc. Submittal Instructions: Please apply directly by clicking the link below, alternatively you can forward your resume directly to: ************************************** After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, *************************** If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
    $55k-86k yearly est. Easy Apply 7d ago
  • Customer Service Specialist

    Recruit Monitor

    Customer service supervisor job in El Paso, TX

    The Client service Rep job is permanent based on an anticipated schedule of 35-40 hours every week, Sunday- Sunday. Employees are actually demanded to possess adaptability to function any of our 8-hour change routines in the course of our ordinary business hours of 5:00 am-10:00 pm true time. Specification instruction days are Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 weeks. It might be required, given the business demand, to work occasional overtime. Major Accountabilities Reply to incoming phone calls from our clients on problems associated with profit qualification concerns and also prescription standing queries Manual as well as inform callers on their prescribed advantages, use planning, formulary, premiums and condition of purchases and insurance claims or even inquiries Talk to ideal concerns and listen closely definitely while documenting demanded details in computer units Pinpoint issues and also communicate options and also measures to clients, pharmacies and medical doctors along with prescribed orders and also reorders Create outbound calls to customers on prescribed purchases as well as repayment concerns This function is similarly daunting and satisfying. You'll be gotten in touch with to research complicated problems referring to participant prescription and also/ or drug store benefits throughout several data sources which requires fluency in personal computer navigation and toggling while with confidence and also compassionately enlisting with the caller. You'll be compensated and also identified for your functionality in an atmosphere that will challenge you as well as provide you crystal clear path on what it requires to be successful in your job and also supply growth for other functions you might have an interest in JOB INTERVIEW PROCESS-- Our job interview procedure has actually been actually streamlined for your comfort! Your digital, taped interview will contain 5 inquiries as well as last lower than thirty minutes. Therefore, feel free to be actually express, clear, and specified. As soon as a choice has actually been actually made after your job interview, our company will definitely permit you understand! Demanded Qualifications High School Diploma/ GED (or higher) OR comparable work expertise 1+ years of customer service expertise to consist of delivering company over the phone Knowledge along with computer system as well as Windows computer functions, that includes the capability to navigate as well as find out new and complicated pc system functions Simple expertise of Microsoft Workplace Term (capacity to open as well as get through a phrase document) and Microsoft Excel (capacity to open and get through a spread sheet). Potential to operate any one of our 8-hour change schedules throughout our ordinary service hours of Sunday - Saturday 5:00 am - 11:00 pm true time in Pacific Standard Time OR Mountain range Standard Time depending upon area. Preferred Accreditations. Call Facility knowledge. Customer support knowledge. Expertise along with Grownup Knowing in virtual setting. Knowledge partnering with Digital systems as well as devices. Web, Conversation, email. Wellness Care/Insurance setting (understanding with clinical jargon, health insurance plan documentations, or even advantage strategy design). Community service, personality health, illness avoidance, health and wellness promo as well as actions change (partnering with vulnerable populaces). Telecommuting Criteria. Required to have a specialized work area established that is actually divided coming from various other residing locations and also gives info privacy. Capability to always keep all business delicate records protected (if suitable). Need to stay in an area that can easily obtain a UnitedHealth Team permitted fast internet relationship or even take advantage of an existing fast net solution. Should have the ability to attach straight into net-- via hard cable (either straight to cable box or modem).
    $27k-35k yearly est. 60d+ ago
  • Resource Center Specialist

    Pioneer Bank 4.3company rating

    Customer service supervisor job in Las Cruces, NM

    Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Las Cruces, NM as a Resource Center Specialist! As our Resource Center Specialist, you'll earn a competitive wage of $16 - $18 an hour. Pioneer Bank offers amazing benefits and perks, including: Medical, dental, vision, and life insurance 401(k) Paid time off (PTO) Paid holidays Tuition reimbursement DISCOVER WHO WE ARE Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture! THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE Your day will consist of assisting customers with all questions and issues related to their accounts via phone. An extensive knowledge of our products and services will be used regularly. Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement is expected. General clerical duties are also a necessary part of the role. These responsibilities include handling retail internet banking solutions, customer phone services, branch reports, and file maintenance. You will be expected to manage mobile banking solutions, bill pay solutions, and business internet banking solutions. The position also involves addressing Visa card issues, including foreign authorizations and disputes, as well as processing ACH/check stop payments and check orders. QUALIFICATIONS High school diploma or equivalent Ability to use a computer keyboard and a 10-key calculator by touch Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor Strong communication and interpersonal skills Basic computer skills Having at least 1 year of relative job experience is a plus! TAKE THE NEXT STEP! If you think this job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
    $16-18 hourly 18d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Las Cruces, NM?

The average customer service supervisor in Las Cruces, NM earns between $23,000 and $45,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Las Cruces, NM

$32,000

What are the biggest employers of Customer Service Supervisors in Las Cruces, NM?

The biggest employers of Customer Service Supervisors in Las Cruces, NM are:
  1. Onemci
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