Customer service supervisor jobs in Lebanon, MO - 258 jobs
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Clinic Financial Navigator Team Lead
Coxhealth 4.7
Customer service supervisor job in Springfield, MO
:The Patient Financial Navigator (PFN) Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams.
The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.
The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager.
The Lead may use independent judgement in issue resolution, staff scheduling, etc.
; and will report escalation needs as appropriate.
The PFN Team Lead must be certified as a Certified Application Counselor (CAC) and obtain a Navigator license; and must maintain licensure.
Education: ▪ Required: High school diploma or equivalent Experience: ▪ Required: 1 year related Patient Access Experience Preferred: 2 years of experience Patient Access Experience, CustomerService and Leadership Skills: ▪ Excellent customerservice and interpersonal skills ▪ Strong computer and relevant application use skills ▪ Ability to assist and teach others ▪ Detail-oriented with the ability to spot errors and trends ▪ Ability to multi-task in a fast paced environment ▪ Demonstrates initiative and self-motivation ▪ Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: ▪ Preferred: CHAA or CRCR ▪ Required: Must obtain Certified Application Counselor (CAC) and Navigator license through the Missouri Department of Commerce and Insurance within 90 days of hire and subsequently maintain licensure during the duration of employment at CoxHealth.
$39k-53k yearly est. 20d ago
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Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service supervisor job in Springfield, MO
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customerservice issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customerservice operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyoversight
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customerservice experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$31k-39k yearly est. Auto-Apply 22d ago
Service Lead
Lolli & Pops 4.5
Customer service supervisor job in Springfield, MO
Lolli & Pops Service Lead/Keyholder
Joining our team will be the sweetest decision you'll ever make!
At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.
As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day:
Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
Keep your team focused on guest engagement, sampling and sharing product knowledge
Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
Assist in training, developing and motivating team members
Assist the Store Manager with paperwork, ordering, inventory management
Maintain visual and merchandising standards and ensure store cleanliness
Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
Be a champion of Lolli & Pops inside and outside of the store
Must be able to lift up to 25 pounds
While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:
Exceptional interpersonal skills:
you are energized by working with people, both guests and your team
A passion for meticulous quality:
you understand that strong organization creates a highly efficient team
A bias towards action:
you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
The desire to be coached and mentored:
you see potential in yourself and enjoy growing that potential
An eye for detail:
you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
The desire to problem solve:
you like finding problems and fixing them
The ability to multitask:
you can prioritize and execute at many different tasks each day
A positive attitude and fun-loving spirit:
you are an optimist who freely embraces your inner child and enjoys having fun while you work
Flexible availability
: you want to work at our busiest times, and flex your availability to meet the needs of the business
Our Company values are important to us! We are:
Guest-icated our guests are at the heart of everything we do
Collaborative we are a joyful mix of unique individuals working together
Agile we are flexible and open to change in order to be the best we can be
Authentic we honor what's real and authentic and give feedback from the heart
Betterment we have a never-ending drive to continuously improve
We can't wait to meet you!
Lolli
&
Pops
is an equal opportunity employer and values diversity at our company
. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
$36k-64k yearly est. 3d ago
Sign and Graphics Production, Customer Service, Training Incl
Fastsigns 4.1
Customer service supervisor job in Springfield, MO
Graphics and Sign Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment.
No prior Graphics Design experience required, but basic computer skills are necessary. Position requirements include cutting printed graphics using a variety of wall cutters, saws, and Exacto blades, as well as applying the product to substrates. The Production Specialist may be required to work in the field performing installations to vehicles, and building interiors and exteriors using a ladder or mechanical lift system. Careful attention to detail utilizing work orders that outline specifics for each custom order is paramount. Cross training into the operation of laser and rotary engravers as well as wide format digital full color printing is preferred as you progress.
The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply!
$30k-35k yearly est. 60d+ ago
Customer Service and Sales Associate
The Hertz Corporation 4.3
Customer service supervisor job in Springfield, MO
The **CustomerService and Sales Associate** is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customerservice and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.
Wage: $17.00/hr
For full-time opportunities Hertz also provides world class benefits, which include:
+ Medical, Dental, and Vision Insurance
+ Life Insurance
+ Paid Time Off
+ 401(k) Retirement Plan
+ Employee Discounts
R **esponsibility of a Sales and Service Associate includes:**
+ Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
+ Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
+ Achieve personal sales goals while supporting the goals of the team.
+ Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
+ Convert phone shops to reservations and rentals
+ Creating a positive customerservice experience by listening to and identifying customer needs
+ Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
+ Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
+ Assist customers with various post rental inquiries that involve the rental and billing process.
+ Viewing every customer contact as a sales opportunity and soliciting reservations on customerservice calls.
**Skills/Experience:**
+ Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
+ Have the competitive drive and confidence to succeed in a commission-based environment.
+ Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
+ Demonstrate sales, professionalism and interpersonal skills.
+ Show a high level of ownership, accountability and initiative.
+ Show proven experience of working well within a team.
+ Work flexible shifts including weekends and holidays; and work overtime as required.
+ Work outdoors during all weather conditions.
+ Stand for long periods of time.
**Qualified applicants will have the following:**
A valid driver's license with record in good standing
Ability to drive and operate vehicles
Fluency in English
1-2 years of customerservice and sales experience.
**Physical Requirements:**
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$17 hourly 29d ago
Relationship Specialist - Springfield, MO
Openlane, Inc.
Customer service supervisor job in Springfield, MO
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: ****************************
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ********************************
AFC's Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.
We're Looking For:
We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.
Where You'll Work:
The ideal candidate will reside within the Springfield, MO market and travel within their assigned territory.
You Are:
* Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
* Powered by Passion. you are obsessed with customerservice and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
* Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
* Dedicated. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.
You Will:
* Use critical thinking to assess business and risk situations and make decisions with little oversight.
* Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
* Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
* Manage, service, and balance risk on customer accounts
* Manage existing accounts and drive new growth opportunities.
* Embrace our culture of supporting others' success as they grow in their role.
Must Have's:
* A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
* A valid driver's license with reliable and dedicated transportation.
* Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base.
* Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
* Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
* A strong understanding of portfolio management, risk, and new business development.
* Ability to work independently and autonomously when needed as well as part of a team.
* Ability to use and understand technology required for your position such as mobile applications and software.
* High level of accountability towards local goals and business targets.
Nice to Have's:
* Previous auto industry or financial services experience
* Experience with Google Workspace, Salesforce, Tableau
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
$34k-62k yearly est. Auto-Apply 60d+ ago
Relationship Specialist - Springfield, MO
Openlane
Customer service supervisor job in Springfield, MO
Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: ****************************
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ********************************
AFC's Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.
We're Looking For:
We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.
Where You'll Work:
The ideal candidate will reside within the Springfield, MO market and travel within their assigned territory.
You Are:
Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
Powered by Passion. you are obsessed with customerservice and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
Dedicated. you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.
You Will:
Use critical thinking to assess business and risk situations and make decisions with little oversight.
Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
Manage, service, and balance risk on customer accounts
Manage existing accounts and drive new growth opportunities.
Embrace our culture of supporting others' success as they grow in their role.
Must Have's:
A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
A valid driver's license with reliable and dedicated transportation.
Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base.
Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
A strong understanding of portfolio management, risk, and new business development.
Ability to work independently and autonomously when needed as well as part of a team.
Ability to use and understand technology required for your position such as mobile applications and software.
High level of accountability towards local goals and business targets.
Nice to Have's:
Previous auto industry or financial services experience
Experience with Google Workspace, Salesforce, Tableau
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
$34k-62k yearly est. Auto-Apply 60d+ ago
Customer Service Attendant (PT)
Blue Iguana Car Wash
Customer service supervisor job in Springfield, MO
Job DescriptionJob Title: Car Wash CustomerService Attendant/Advisor Who you are: You are an initiative-taking, assertive take-charge person who loves to meet and talk to new people every day. Being face-to-face with a new customer every minute is your happy place.
The opportunity: You will greet all new non-wash club members at one of our state-of-the-art locations in and around the Springfield, MO area. You'll be provided with CustomerService, Product Knowledge and Sales training. We'd love for you to become the new top Service Advisor in our company and earn handsomely while doing so!
Part-time and Full-time attendants have the potential to earn over $20 an hour with commission and other bonuses!
Who we are: We are the largest locally owned Express Car Wash chain in the area. We want to serve our local community with a smile, while cleaning up the area cars, one-at-a-time!
What you'll do:
You are the front lines and the first smile a customer will see from our company!
You will greet all our soon-to-be-raving fans at a location around Springfield.
You will convert them to “Raving Fans” and turn them into loyal Unlimited Wash Club customers.
Must haves for candidates:
A smile and attitude that lights up the room when you walk in.
A passion for serving the customer with a smile.
Amazing verbal skills that put people at ease when you speak.
Nice to have in a candidate:
Previous sales experience.
Knowledge of and experience in world class customerservice.
Details:
PT and FT hours are available.
Hourly pay plus bonus $ for every new “raving fan” aka new Wash Club member, you convert!
To apply:
Record a 1-minute video introducing yourself and explain why you're a good fit. Email to *****************
Complete the application and attach your resume and any relevant information at BlueIguana.jobs.
Powered by JazzHR
K5fCiI46gT
$20 hourly Easy Apply 26d ago
Customer Service Specialist
Crete Professionals Alliance
Customer service supervisor job in Springfield, MO
Abacus!, is hiring! Abacus! is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. Join a rapidly growing organization with a strategic vision and dynamic plan
We are seeking a CustomerService Specialist to join our team.
We are committed to fostering a supportive and inclusive workplace where every
team member can thrive. Apply today to be part of a company that values its
people and their contributions!
Objective:
The CustomerService Specialist is responsible for resolving IRS and state tax notices, supporting clients through audit processes, and ensuring full tax compliance. This role serves as a liaison between clients and tax authorities, provides strategic advice on penalty relief and compliance issues, and ensures timely, accurate resolution of all tax-related correspondence. The ideal candidate is detail-oriented, experienced in audit defense, and skilled in delivering proactive, compliant solutions to reduce clients' tax burdens and improve their overall financial stability.
Essential Functions:
Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.
Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.
Prepare audit defense files, collect documentation, and provide guidance on audit expectations and strategies.
Conduct technical research to develop compliant responses and identify resolution opportunities.
Identify and apply for penalty abatements, tax relief programs, and settlement options.
Maintain accurate records of tax notice responses, resolutions, and client communications.
Collaborate with internal departments to support integrated tax resolution strategies.
Recommend and implement process improvements for handling tax notices and audit cases.
Educate clients on notice triggers and compliance practices to prevent recurring issues.
Utilize tax software and digital tools to manage client cases efficiently and compliantly.
Competencies:
Notice Review & Response: Analyze and respond to federal and state tax notices with precision and in compliance with current regulations.
Client Advocacy: Serve as the primary contact with tax authorities, representing client interests in audits, correspondence, and negotiations.
Audit Preparation: Prepare supporting documentation and coach clients through audit-related processes and expectations.
Tax Research & Strategy: Use authoritative tax research tools to develop defensible strategies and support responses.
Penalty Abatement: Identify opportunities for penalty relief and manage the preparation and filing of abatement requests.
Documentation & Compliance: Maintain detailed records of all correspondence, filings, and outcomes to meet compliance requirements.
Cross-Functional Collaboration: Partner with tax, legal, and financial departments to provide a holistic, client-focused resolution experience.
Supervisory Responsibility
This position has no supervision responsibilities. He or she will have the Senior Tax Resolution Specialist as a supervisor.
Position Expectations & Work Environment
This is a full-time hourly non-exempt position. While performing the duties of this job, the employee works normal office hours (with guilt-free flexibility). Some weeks over 40 hours will be required.
Location & Travel
Based in Springfield, MO, but also serve employees in all Abacus! physical locations and those working remotely.
Required Education & Experience
Preferred Bachelor's degree in Accounting, Finance, or a related field. Enrolled Agent preferred.
Physical Demands
The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader.
Your Abacus Experience: You'll find that things are distinctively different here at Abacus, and we're proud of it. We center on one key component: people. We foster an environment of growth, trust, and confidence and you'll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture.
Our Award-Winning Firm: We're proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus' distinctions include:
Inside Public Accounting's Top 300 Firm in the U.S. #280 - 2024, 2025
An Inside Public Accounting's Fastest Growing Firm in the U.S. - 2024
Accounting Today's No. 16 Fastest-Growing Firm in the U.S. - 2024
An Accounting Today's Top Regional Leader in the Midwest - 2023, 2024
Inside Public Accounting's Best of the Best Firms - 2023
A Biz 417's Best Place to Work - 2021, 2022, 2023, 2024, 2025
An Accounting Today's Top 100 Best Firms to Work For - 2009, 2010, 2020
2021 Better Business Bureau Torch Award Recipient - highlighting ethics and quality
Finalist for Springfield Business Journal's Economic Impact Awards - 2021, 2023
Website: AbacusPro.com
“Abacus!”, an independent member of the Crete Professionals Alliance, is the brand name under which Abacus CPAs, LLC and Abacus Business Consulting, LLC provide professional services. Abacus CPAs, LLC and Abacus Business Consulting, LLC practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Abacus CPAs, LLC is a licensed independent CPA firm that provides attest services to its clients, and Abacus Business Consulting, LLC provide tax and business consulting services to their clients. Abacus Business Consulting, LLC is not licensed as a CPA firm. The entities falling under the Abacus! brand are independently owned and are not liable for the services provided by any other entity providing the services under the Abacus! brand. Our use of the terms "our firm" and "we" and "us" and terms of similar import, denote the alternative practice structure conducted by Abacus CPAs, LLC and Abacus Business Consulting, LLC.
Crete Professionals Alliance is an equal opportunity employer, considering all
applicants for employment regardless of race, color, religion, sex, gender identity,
pregnancy, national origin, ancestry, citizenship, age, marital status, physical
disability, sexual orientation, genetic information, or any other characteristic
protected by state of federal law.
#LI-JL1
$26k-34k yearly est. Auto-Apply 60d+ ago
Retail Customer Experience Manager
Michaels 4.2
Customer service supervisor job in Springfield, MO
Store - SPRINGFIELD, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$31k-47k yearly est. Auto-Apply 13d ago
Customer Care Specialist / Seasonal
Mosquito Joe
Customer service supervisor job in Springfield, MO
Mosquito Joe of Springfield is Hiring! Mosquitos suck, but your job doesn't have to! At Mosquito Joe of Springfield, our mission is to make outside fun again. We provide mosquito control services to residential and commercial customers and we are looking for a Customer Care Specialist to join our team!
About the job:
The Customer Care Specialist answers the phone and provides delightful service to our customers by assisting with scheduling, answering questions, solving problems, and signing up new customers.
They know all Mosquito Joe services and policies, and communicate to customers the expectations, procedures and tips applicable to the service being provided. They're our "Joe's In The Know.
The Customer Care Specialist is a seasonal job, early spring through late fall, with possibility for extension through the winter.
Business hours are M-F, 8am-5pm. . .give or take. Some days we start earlier, some days we end later depending on weather and customer needs.
What we offer: We'll provide the training that will make you an expert in mosquito and the systems we use to deliver services to customers, along with a fun team and generous referral bonuses. Our owners are passionate about creating a work environment where employees can thrive.
What you bring to the table:
Our Customer Care specialist must be friendly, professional, honest, and enjoy delivering excellent service to our customers.
We look for people who can work independently, make decisions on the fly and who are detail-oriented.
Our ideal candidate has 2-3 years of experience in delighting customers over the phone, strong computer skills (Email, DropBox, MS Office, etc), and excellent administrative skills.
Flexible and adaptable work schedule is a plus.
Basic pest control knowledge is a bonus.
Diversity commitment
Mosquito Joe of Springfield is committed to creating and maintaining a workplace where all employees have an opportunity to participate and contribute to the success of the business, and are valued for their skills, experience, and results. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sex, gender, nation of origin, age, veteran's status, color, religion disability, sexual orientation and beliefs.
Think you've got the mojo for this job?
If you've read this far, maybe you should give us a buzz (pun intended). We look forward to hearing from you!
When you put on a Mosquito Joe uniform, you become part of the family-a group of people committed to excellent customerservice and passionate about making the outdoors a place that's fun for everyone. Working for our franchises means they'll take care of you the way they take care of their own family and friends. Because Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we're a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mosquito Joe franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
$28k-34k yearly est. Auto-Apply 60d+ ago
SERVICE ADVISOR RELIABLE CHEVROLET
Reliable Chevrolet 4.0
Customer service supervisor job in Springfield, MO
Reliable Chevrolet Springfield is seeking a dedicated and skilled Service Advisor to join our team in Springfield, MO. This role requires a motivated individual who is passionate about automobiles and committed to delivering excellent customerservice in a fast-paced automotive dealership environment. The ideal candidate will work rotating weekends (one Saturday per month, closed Sundays) and be integral to ensuring a seamless service experience for our customers.
Responsibilities:
CustomerService Excellence: Provide exceptional customerservice by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience.
Vehicle Diagnostics: Work closely with customers to accurately identify vehicle issues, providing detailed explanations and repair recommendations.
Service Coordination: Coordinate and schedule service appointments, ensuring efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs.
Documentation: Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards.
Upselling and Recommendations: Promote additional services and products based on customer needs, enhancing their vehicle's performance, safety, and longevity.
Requirements:
Experience: Previous experience as a Service Advisor in an automotive dealership is highly preferred.
Communication Skills: Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner.
Technical Knowledge: Basic understanding of automotive systems and components. ASE certification or similar technical credentials are a plus.
Customer Focus: Strong customer-centric approach, with a commitment to providing the highest level of customer satisfaction.
Team Player: Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.
Computer Proficiency: Proficient in using automotive service software and basic computer applications.
$62k-95k yearly est. Auto-Apply 23d ago
Service Supervisor - The 505 (Student Living)
Education Realty Trust Inc.
Customer service supervisor job in Springfield, MO
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work for a large property or 2 or more assigned properties that ensures the inside and external buildings, grounds, amenities, and common areas of the communit(ies) meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move- ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develops corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customerservices skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
#LI-JJ1
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$39k-62k yearly est. Auto-Apply 3d ago
Office Customer Service Manager
Hartville Mo Town and Country 4.0
Customer service supervisor job in Hartville, MO
Job Description
$15.00 Per Hour Full Time, Part Time Office/CustomerService Clerks play a key role in delivering exceptional service and supporting efficient store operations. Responsibilities include answering and routing incoming calls, assisting customers with inquiries, resolving issues, issuing money orders, providing rain checks, processing bill payments, and selling convenience items such as postage stamps and tobacco products.
Clerks may also balance cash drawers, prepare store deposits, and complete required paperwork. This role includes cashier duties, providing fast, friendly, and accurate checkout services using computerized point-of-sale systems. Strong accuracy and basic math skills are essential, along with the ability to quickly learn product identification codes, weekly promotional items, and general store layout. Proficiency in Microsoft Office-especially Excel and Outlook-is preferred.
Additional responsibilities include bagging customer orders, assisting customers in locating products, restocking and maintaining clean check stands, and returning misplaced merchandise to the appropriate shelves.
As an Equal Opportunity Employer, the Company considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, genetic info or any other characteristic or protected class as defined by state and federal law.
Requirements/Responsibilities
Physical Requirements:
• Frequently lift 35 pounds and occasionally lift up to 50 pounds
• Stand, Reach, Stoop, Kneel, Bend, Move, Communicate
Special Instructions
Please do not send emails, resumes, or call the locations
Simply submit a ZippyApp application package which may include:
~Common Employment Application
~Resume
~Cover Letter
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$15 hourly 2d ago
Team Lead
Rack Room Shoes 4.2
Customer service supervisor job in Springfield, MO
31633
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 537
Rack Room Shoes 537
Pay Range:
Battlefield Mall
2825 S Glenstone Space Eo4D
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Springfield, Missouri US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$29k-36k yearly est. 1d ago
Sign and Graphics Production, Customer Service, Training Incl
Fastsigns 4.1
Customer service supervisor job in Springfield, MO
Graphics and Sign Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment. No prior Graphics Design experience required, but basic computer skills are necessary. Position requirements include cutting printed graphics using a variety of wall cutters, saws, and Exacto blades, as well as applying the product to substrates. The Production Specialist may be required to work in the field performing installations to vehicles, and building interiors and exteriors using a ladder or mechanical lift system. Careful attention to detail utilizing work orders that outline specifics for each custom order is paramount. Cross training into the operation of laser and rotary engravers as well as wide format digital full color printing is preferred as you progress. The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$16 hourly Auto-Apply 60d+ ago
Part Time Customer Service Associate
The Hertz Corporation 4.3
Customer service supervisor job in Springfield, MO
The **Part Time CustomerService Associate** provides customerservice that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customerservice. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
**Wage** : $16.50/hr
**Qualifications:**
3+ years of demonstrated experience in customerservice, with experience in operations and sales. Rental car experience a plus. Excellent customerservice skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
**Apply** today and shift your **career** into drive for **tomorrow!**
**Benefits and Perks:**
Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$16.5 hourly 28d ago
Customer Service Specialist
Crete Professionals Alliance
Customer service supervisor job in Springfield, MO
Abacus!, is hiring! Abacus! is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. Join a rapidly growing organization with a strategic vision and dynamic plan
We are seeking a CustomerService Specialist to join our team.
We are committed to fostering a supportive and inclusive workplace where every
team member can thrive. Apply today to be part of a company that values its
people and their contributions!
Objective:
The CustomerService Specialist is responsible for resolving IRS and state tax notices, supporting clients through audit processes, and ensuring full tax compliance. This role serves as a liaison between clients and tax authorities, provides strategic advice on penalty relief and compliance issues, and ensures timely, accurate resolution of all tax-related correspondence. The ideal candidate is detail-oriented, experienced in audit defense, and skilled in delivering proactive, compliant solutions to reduce clients' tax burdens and improve their overall financial stability.
Essential Functions:
Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.
Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.
Prepare audit defense files, collect documentation, and provide guidance on audit expectations and strategies.
Conduct technical research to develop compliant responses and identify resolution opportunities.
Identify and apply for penalty abatements, tax relief programs, and settlement options.
Maintain accurate records of tax notice responses, resolutions, and client communications.
Collaborate with internal departments to support integrated tax resolution strategies.
Recommend and implement process improvements for handling tax notices and audit cases.
Educate clients on notice triggers and compliance practices to prevent recurring issues.
Utilize tax software and digital tools to manage client cases efficiently and compliantly.
Competencies:
Notice Review & Response: Analyze and respond to federal and state tax notices with precision and in compliance with current regulations.
Client Advocacy: Serve as the primary contact with tax authorities, representing client interests in audits, correspondence, and negotiations.
Audit Preparation: Prepare supporting documentation and coach clients through audit-related processes and expectations.
Tax Research & Strategy: Use authoritative tax research tools to develop defensible strategies and support responses.
Penalty Abatement: Identify opportunities for penalty relief and manage the preparation and filing of abatement requests.
Documentation & Compliance: Maintain detailed records of all correspondence, filings, and outcomes to meet compliance requirements.
Cross-Functional Collaboration: Partner with tax, legal, and financial departments to provide a holistic, client-focused resolution experience.
Supervisory Responsibility
This position has no supervision responsibilities. He or she will have the Senior Tax Resolution Specialist as a supervisor.
Position Expectations & Work Environment
This is a full-time hourly non-exempt position. While performing the duties of this job, the employee works normal office hours (with guilt-free flexibility). Some weeks over 40 hours will be required.
Location & Travel
Based in Springfield, MO, but also serve employees in all Abacus! physical locations and those working remotely.
Required Education & Experience
Preferred Bachelor's degree in Accounting, Finance, or a related field. Enrolled Agent preferred.
Physical Demands
The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader.
Your Abacus Experience: You'll find that things are distinctively different here at Abacus, and we're proud of it. We center on one key component: people. We foster an environment of growth, trust, and confidence and you'll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture.
Our Award-Winning Firm: We're proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus' distinctions include:
Inside Public Accounting's Top 300 Firm in the U.S. #280 - 2024, 2025
An Inside Public Accounting's Fastest Growing Firm in the U.S. - 2024
Accounting Today's No. 16 Fastest-Growing Firm in the U.S. - 2024
An Accounting Today's Top Regional Leader in the Midwest - 2023, 2024
Inside Public Accounting's Best of the Best Firms - 2023
A Biz 417's Best Place to Work - 2021, 2022, 2023, 2024, 2025
An Accounting Today's Top 100 Best Firms to Work For - 2009, 2010, 2020
2021 Better Business Bureau Torch Award Recipient - highlighting ethics and quality
Finalist for Springfield Business Journal's Economic Impact Awards - 2021, 2023
Website: AbacusPro.com
“Abacus!”, an independent member of the Crete Professionals Alliance, is the brand name under which Abacus CPAs, LLC and Abacus Business Consulting, LLC provide professional services. Abacus CPAs, LLC and Abacus Business Consulting, LLC practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Abacus CPAs, LLC is a licensed independent CPA firm that provides attest services to its clients, and Abacus Business Consulting, LLC provide tax and business consulting services to their clients. Abacus Business Consulting, LLC is not licensed as a CPA firm. The entities falling under the Abacus! brand are independently owned and are not liable for the services provided by any other entity providing the services under the Abacus! brand. Our use of the terms "our firm" and "we" and "us" and terms of similar import, denote the alternative practice structure conducted by Abacus CPAs, LLC and Abacus Business Consulting, LLC.
Crete Professionals Alliance is an equal opportunity employer, considering all
applicants for employment regardless of race, color, religion, sex, gender identity,
pregnancy, national origin, ancestry, citizenship, age, marital status, physical
disability, sexual orientation, genetic information, or any other characteristic
protected by state of federal law.
#LI-JL1
$26k-34k yearly est. 23d ago
Customer Service Attendant (FT)
Blue Iguana Car Wash
Customer service supervisor job in Springfield, MO
Job DescriptionJob Title: Car Wash CustomerService /Attendant Advisor Who you are: You are an initiative-taking, assertive take-charge person who loves to meet and talk to new people every day. Being face-to-face with a new customer every minute is your happy place. You like a challenge and are excited by other ways to make money other than just your base pay.
The opportunity: You will greet all new non-wash club members at one of our state-of-the-art locations in and around the Springfield, MO area. You'll be provided with CustomerService, Product Knowledge and Sales training. We'd love for you to become the new top Service Advisor in our company and earn handsomely while doing so!
Who we are: We are the largest locally owned Express Car Wash chain in the area. We want to serve our local community with a smile, while cleaning up the area cars, one-at-a-time!
What you'll do:
You are the front lines and the first smile a customer will see from our company!
You will greet all our soon-to-be-raving fans at a location around Springfield.
You will convert them to “Raving Fans” and turn them into loyal Unlimited Wash Club customers.
Must haves for candidates:
A smile and attitude that lights up the room when you walk in.
A passion for serving the customer with a smile.
Amazing verbal skills that put people at ease when you speak.
Nice to have in a candidate:
Previous sales experience.
Knowledge of and experience in world class customerservice.
Details:
PT and FT hours are available.
Hourly pay plus bonus $ for every new “raving fan” aka new Wash Club member, you convert!
To apply:
Record a 1-minute video introducing yourself and explain why you're a good fit. Email to *****************
Complete the application and attach your resume and any relevant information at BlueIguana.jobs.
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$21k-28k yearly est. Easy Apply 26d ago
Outdoor Customer Service Attendant - Hourly plus Commission
Blue Iguana Car Wash
Customer service supervisor job in Springfield, MO
Come join a winning team of successful, hard-working, best-in-class CustomerService Attendants (CSA), as well as Shift Leaders, Assistant Managers and Site Managers.
Our CustomerService Attendant's (CSA) work hard at providing our customer with the best wash experience. From a great smile, to a clean property, our CSAs are on the front line of a great customer experience throughout our facilities. 6 locations in Springfield, MO allows for those highly motivated individuals to excel with potential to move up in the company.
This position is much more than a job; it is your opportunity to shine. In addition to working for and being coached by an excellent Site Manager, our team members gain life experience that goes far beyond offering a great customerservice experience in a friendly environment. Our CustomerService Attendants interact with customers daily and ensure their safety while on our property.
Blue Iguana Car Wash where innovation and careers meet.
Must be:
- Willing to Smile!
- Friendly, honest and hard-working
- Outgoing
- Customerservice minded; focused on the customer
- Detail oriented
- Desire to work outdoors
- Willing to work some/most weekends; Sunday a plus
- Team player
- Fun, enjoy a fun work environment
Locations:
1640 E. Sunshine, Springfield, MO
3155 S. Campbell, Springfield MO
3316 W. Chestnut Expressway, Springfield, MO
4304 S. Fremont, Springfield, MO
2118 E. Kearney, Springfield MO
1137 W. Kearney, Springfield MO
Hours of Operation:
7:00am - 8:00pm Monday - Saturday and 8:00am- 8:00pm Sunday
Closed on Thanksgiving and Christmas Day!
Our CustomerService Attendant's at Blue Iguana Car Wash have a lot of room to grow. You can enter with no experience and be trained all the way to the top if you have the right skill and determination. APPLY TODAY to get started on your journey with us!
How much does a customer service supervisor earn in Lebanon, MO?
The average customer service supervisor in Lebanon, MO earns between $27,000 and $52,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Lebanon, MO