Customer service supervisor jobs in Ocala, FL - 697 jobs
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Service Manager
Southern States Toyotalift 3.6
Customer service supervisor job in Ocala, FL
Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems. We are looking for a capable Service Manager to join our team!
As a
Service Manager
with Southern States Material Handling : Successfully create and maintain service operations, which exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States Material Handling.
Come be a part of our Toyota/Raymond family!
Top of the Line Benefits!!
401(k) with company matching
Dental insurance
Health insurance
Vision Insurance
PTO and Vacation
Paid Holidays
Flexible Spending Account
Life Insurance
Tuition Reimbursement
What you Need/Basic Qualifications:
2-5 years management or leadership experience preferably in a service environment strongly preferred
Prior company experience as a Road Service Technician a plus
Proficiency with MS Office including Word, Excel, Outlook
Windows XP knowledge preferred
Demonstrate above average time management, organizational, and follow-up skills
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
Excellent verbal and written communication skills
Positive people management skills
Customer-focused with exceptional customerservice skills
Education and Certification Needed:
High School diploma or GED
Technical school coursework in electrical, mechanical, or automotive field is a plus
What you'll Do:
Support Technicians, service department associates, and branch management.
Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to.
Work to eliminate waste and lost time through training and coaching
Maintain SSMH's high company standards and ensure that all Technicians are taking care of and protecting the customers' interests, and living up to our company standards
Give assistance to all team members via phone and in person, as needed.
Manage the work in progress reporting - delegate responsibilities as necessary
Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording.
Monitor and encourage superior customer communications skills for all service department personnel.
Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types
Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance.
Take initiative in developing new methods and procedures for the service department as required
Assist in technician performance reviews, and complete service team reviews
Ensure all technician timecards are complete and accurate
Monitor return to branch work orders and completed work orders for billing daily
Conduct van inspections after each Technician meeting
Participate in and bring value to all monthly team meetings
Provide the Branch Operations Manager with technical expertise, as needed
Monday through Friday daytime hours
SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
$44k-73k yearly est. 2d ago
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Customer Service Associate
The Winn/Dixie Company 4.2
Customer service supervisor job in Belleview, FL
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Job Title: CustomerService Associate
Location: Retail Grocery Location
Position Overview
The customerservice associate will increase customer confidence and loyalty by providing accurate, fast and friendly customerservice desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customerservice communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customerservice expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Job Tag
#WD
$23k-28k yearly est. Auto-Apply 19d ago
CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANANGER - 73004888
State of Florida 4.3
Customer service supervisor job in Silver Springs Shores, FL
Working Title: CHILD SUPPORT CUSTOMERSERVICE FRONT LINE MANANGER - 73004888 Pay Plan: SES 73004888 Salary: $49,793.88 - $60,231.84 / Annually Total Compensation Estimator Tool
Florida Department of Revenue
Child Support Program
Child Support CustomerService Front Line Manager (Case Processing Manager I - SES)
Silver Springs
This is an Internal Agency Advertisement.
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY: This is an Internal Promotional Opportunity for a Case Processing Manager I position that performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customerservice environment and problem solving, this may be the position for you. Your duties would include:
* Managing a team of 8 operational staff.
* Functioning as administrator, coach, and advisor and providing training to team members.
* Working with the Service Center Manager to develop, implement and monitor operational plans.
* Determining resource needs and shifting available resources to ensure the highest level of productivity.
* Analyzing existing and new business requirements to determine gaps and provide solutions.
MINIMUM REQUIREMENTS:
* Currently employed with the Florida Department of Revenue in the Child Support Program
* One (1) year of experience working in the Child Support Program
* Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training
* Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication
SPECIAL NOTES:
* This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue Child Support Program.
* All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
* All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
* Standard workday of 8:00 am - 5:00 pm, Monday through Friday.
* This position requires you to work outside your regular work schedule, should there be a business need to do so.
* This position requires some travel to attend off site meetings.
SALARY: $49,793.88 - $60,231.84.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Andrea Roberts, **************, **********************************.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at *******************
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
$49.8k-60.2k yearly Easy Apply 7d ago
Working Janitorial & Soft Services Leader
Knight Facilities Management 4.0
Customer service supervisor job in Brooksville, FL
Working Janitorial & Soft ServicesSupervisor
The Housekeeping Lead is the management representative at a site for cleaning services. The position plans, directs and coordinates all operational activities within the standards and policies and procedures set forth by the Company and the Customer.
PRIMARY RESPONSIBILITIES
Oversee all day to day operations including, but not limited to: cleaning activities, budget analysis, cost savings initiatives, customer interaction and safety protocol.
Confer with customers and corporate staff members
Attend daily site meetings (as required) with customer personnel
Identify client's senior managers and encourage feedback on performance. Resolve any major complaint or problem immediately and ensure root-cause corrections are implemented. Identify new business opportunities for projects, contract staffing, and new services.
Ensure regulatory and standard health and safety requirements are in place and are being properly administered.
Ensure that all staff and subcontractors are trained in and fully comply with the safety policies and procedures.
Review all safety incident reports and corrective actions to prevent future recurrence. Observe safety practices and conduct safety briefings for all Leaders & supervisors.
Manage, Modify and maintain all project plans; schedule activities, track time expended, etc…
Categorize and prioritize facility project work with input and concurrence from customer Leadership.
Facilitate the Implementation of Facility Related Projects on Site through the entire project life cycle.p
Proactively develop plans to maintain site operations after failure of key facility system components.
Confirm site's plan for material, tools, and equipment specifications, inventory levels, and training and delivery programs. Review flat rate billing programs and coordinate invoice approval and billing procedures to expedite timely payment by customer for material items. Drive suppliers to promote new technologies to improve performance and reduce costs.
Manage and report overtime.
Interface with regulatory agencies and municipalities.
Oversee service and material procurement, subcontracts and contract administration and payment. Ensure that all corporate procedures for purchasing, customer invoicing and collection, contractor invoice approval and processing are met.
Review and submit for approval the contracts and agreements with suppliers, distributors, government agencies, and other organizational entities.
Ensure all required standards set forth by organization (Health & Safety, Quality, Environmental, & Cost) are in place and executed.
Prepare budgets for approval, including those for funding and implementation of programs.
Perform Cost Estimates for Projects.
Back up for supervisor tasks over work force (as needed).
Assign and delegate responsibilities to subordinates as necessary.
ADDITIONAL RESPONSIBILITIES
As assigned
KNOWLEDGE AND SKILL REQUIREMENTS
Focus on a safe work environment
Available 24/7 to deal with issues that may occur outside of regular work hours
Sound judgement and decision making - Consider the relative costs and benefits of potential actions to choose the most appropriate decisions
Attention to detail and communication
Critical thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Active listener - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Oral and written comprehension
Organization
WORK STYLES
Integrity - Job requires being honest and ethical.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence - Job requires persistence in the face of obstacles.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Full-time, 1st shift
$43k-90k yearly est. Auto-Apply 47d ago
CUSTOMER SERVICE SUPERVISOR
City of Mount Dora
Customer service supervisor job in Mount Dora, FL
Job Function:
Supervise and manage customerservice operations, including utility billing, business tax receipts, collections, service cut-offs, and cashier functions. Responsibilities include handling in-person, telephone, and written customer communications; resolving customer inquiries, concerns, and complaints; and researching billing issues to make account adjustments as needed. Maintain accurate records related to customerservice, utility billing, meter readings, and cash receipts. Oversee overall productivity and efficiency of the customerservice division. Work independently while collaborating with department heads to address unusual or complex issues.
Career Path:
Essential Duties:
Plan lay-out, assign and supervise the work of subordinates engaged in customerservice, utility billing, meter reading and cashier area.
Responsible for monitoring all code files for the entire utility billing information system, and verifying accuracy of utility rates and rate changes.
Interpret, explain and implement administrative policy to personnel in the CustomerService Department.
Responsible for training and cross-training new and existing employees on all aspects of their duties.
Available by telephone after normal working hours and weekends for reconnection authorization and all customerservice problems.
Responsible for working directly with all utility departments.
Resolves billing complaints and makes adjustment when warranted or takes other appropriate action.
Reviews and approves disconnection for non-payment lists.
Discusses delinquent accounts with customers and arranges special payment plans when necessary.
Reviews and approves all billing adjustment over $50.00.
Ability to assist in any area of department as needed.
Responsible for making sound business decisions to minimize loss of utility revenue.
Extensive knowledge of utility systems and computer software.
Performs other related functions as assigned.
Knowledge, Skills, and Abilities:
Must be bondable.
Must have Prior Utility experience.
Knowledge of the ERP software system.
Knowledge and understanding of coding, rates, rate structures, city codes, policies and ordinances.
Extensive knowledge of utility billing/information system.
Knowledge of all position of the customerservice division.
Ability to plan, organize, lay-out, supervise and review the work of employees engaged in varied operations to secure efficient results.
Ability to communicate effectively, both verbally and in writing.
Ability to assist with any position in customerservice division.
Ability to establish and maintain effective working relationships with customers, city officials, employees and others dealt with in the course of work.
Ability to apply departmental rules and regulations to specific customers' problems and requests and make fair and firm decisions immediately.
Ability to keep records and to assemble and organize data.
Ability to express self clearly and concisely both orally and in writing.
Ability to deal courteously and tactfully with the public on the telephone and in person.
Must be fluent in English.
Knowledge of customerservice concepts, cash control, utility billing and account collections.
Ability to keep records, assemble, organize and prepare reports.
Ability to establish and maintain effective working relationships with customers, city officials, employees and others dealt with in the course of work.
Ability to make fair and firm decisions immediately.
Knowledge of general office practices and procedures.
Excellent computer skills.
Possess Clerical skills and office procedures.
Required Qualifications:
High School graduate with a minimum of two (2) year's college with an AA Degree, including major courses in business accounting or an equivalent combination of education and experience, as determined by the Director of Finance, may be considered.
Must possess a valid state Florida Driver's License.
Complete the required National Incident Management System (NIMS) training within six (6) months of completion of probationary period.
Essential Physical Skills:
Ability to talk by means of spoken words.
Acceptable eyesight (with or without corrections).
Acceptable hearing (with or with hearing aid).
Able to lift and /and or carry weights of five (5) to ten (10) lbs.
Able to sit most of the time.
Able to stand for extended periods of time.
Able to exert up to five (5) lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be physically able to operate a variety of office machines and equipment including computer systems and components, copier, multi-line telephone, calculator, general office equipment, and two-way radio.
Environmental Conditions:
Works inside in an office environment.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)
Note: Job Descriptions are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties
performed by individuals within a classification. In addition, specifications are intended to outline
the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications
of incumbents within the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
The City of Mount Dora is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Mount Dora will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Mount Dora is a drug-free, smoke-free, EOE.
$30k-43k yearly est. 9d ago
Relationship Specialist I
Vystar Credit Union 4.5
Customer service supervisor job in Mount Dora, FL
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Senior Relationship Specialist responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. Demonstrates a strong proficiency in all job functions and able to model those for newer employees. They can manage branch responsibilities in the absence of the ABM and BVP.
ESSENTIAL RESPONSIBILITIES
Consistent in using each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Proficient in identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs.
Knowledgeable in their understanding of consumer and business deposit, credit, insurance, and investment solutions and able to position them successfully.
Competent in completing personal and business account transactions, open accounts, and process various types of loan applications.
Able to explain credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes with expertise.
Participate, support, and lead in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and handling escalated member concerns for newer Relationship Specialists.
Exemplify VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Lead by example through community service supporting the VyStar brand.
Demonstrate excellent verbal and written communication skills.
Manage opening and closing procedures as needed.
Train and mentor newer Relationship Specialists.
Promote and lead branch initiatives.
Proactively identify ways to improve employee and member experiences.
Provide training and coaching for newer Relationship Specialists as needed.
In partnership with the ABM and BVP, conduct team huddles and weekly sales meetings.
De-escalate member and employee issues as appropriate.
Manage branch operations in the absence of the ABM and BVP.
Handle escalated, urgent, and emergency situations in the absence of the ABM and BVP.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High School Diploma/GED is required.
Associate's degree is preferred
EXPERIENCE
2-3 years' experience in a sales and/or customerservice position, community service, military service, asking questions, offering recommendations, and making referrals is required, preferably with a financial institution.
Previous leadership experience preferred.
KNOWLEDGE, SKILLS & ABILITIES
Proven top performance track record.
Demonstrated sales and/or sales leadership.
Possess strong verbal and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Proficiency in asking probing questions & making recommendations.
Exercise critical thinking skills in resolving escalated issues or deescalating concerns.
May assist branch leadership as needed.
Works to attain expert user status on credit union systems, applications, products, and services.
Successful partnership will cross referrals to all business lines.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
$41k-45k yearly est. Auto-Apply 16d ago
Customer Service Representative Lead (109)
Lifestream Behavioral Center 3.5
Customer service supervisor job in Eustis, FL
Job Purpose: - The CustomerService Representative Lead at LIFESTREAM BEHAVIORAL CENTER is responsible for overseeing and guiding the customerservice team to ensure the delivery of exceptional service to clients. This role involves managing daily operations, implementing service strategies, and acting as a liaison between clients and the organization to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Lead and supervise a team of customerservice representatives, providing guidance, support, and training to enhance their performance and professional development.
- Develop and implement customerservice policies and procedures to ensure consistent and high-quality service delivery.
- Monitor and evaluate team performance, providing feedback and implementing improvement plans as necessary to meet service goals.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
- Collaborate with other departments to streamline processes and improve service delivery, ensuring alignment with organizational objectives.
- Analyze customer feedback and service metrics to identify trends and areas for improvement, recommending and implementing solutions.
- Prepare and present regular reports on customerservice operations, performance metrics, and improvement initiatives to management.
- Stay updated on industry trends and best practices to continually enhance the customerservice experience at LIFESTREAM BEHAVIORAL CENTER.
Qualifications
Required Education:
- High school diploma or equivalent is required; an associate or bachelor's degree in a related field is preferred.
Required Experience:
- Minimum of 3 years of experience in a customerservice role, preferably within a behavioral health or healthcare setting.
- At least 1 year of experience in a leadership or supervisory position, demonstrating the ability to lead and manage a team effectively.
- Proven track record of handling complex customer inquiries and resolving issues efficiently.
Required Skills and Abilities:
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse groups of people.
- Strong problem-solving skills and the ability to think critically to resolve customer issues.
- Proficiency in using customerservice software, databases, and tools to manage and track customer interactions.
- Ability to work collaboratively within a team environment and foster a positive team culture.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Empathy and patience when dealing with customers, especially in a behavioral health context.
- Ability to train and mentor junior customerservice staff to enhance their skills and performance.
LifeStream Benefits
Health/Dental/Vision Insurance
Short Term Disability
Pension Plan
403(b)
PTO (Over 4 weeks your 1st year!)
Flexible Work Schedules
Tuition Reimbursement Program
Free Telehealth Services
And More!
Important Notice
As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse
LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.
$24k-28k yearly est. 17d ago
Customer Service Rep - Call Center Associate
Munn's Air Conditioning & Heating
Customer service supervisor job in Fruitland Park, FL
Are you on the lookout for an entry-level job that lets you unleash your customerservice skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time CustomerService Rep - Call Center Associate to see not only yourself but also your career soar!
WHAT'S IN STORE FOR OUR CUSTOMERSERVICE REP - CALL CENTER ASSOCIATE?
In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay!
WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB?
You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on!
WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT?
High school diploma OR equivalent
Basic computer skills
Reliable transportation
Scheduling experience is a plus but not required for this entry-level customer care position.
WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING?
Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done".
We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years.
We hope you join us and become our essential CustomerService Rep - Call Center Associate!
Location: 34731
$14 hourly 60d+ ago
Clinical Team Manager, Home Health Full Time
Brooks Rehabilitation 4.6
Customer service supervisor job in Gainesville, FL
The clinical team manager is responsible for managing, supervising, coordinating, evaluating, and developing client care teams to ensure quality care delivery and appropriate case management within Brooks Rehabilitation's scope of services and policies; state, federal, and local laws; and Nurse Practice Act. Responsible for the oversight of personnel and all patient care services provided. The CTM may at times provide direct patient care to patients by utilizing the nursing process and accepted standards of practice. Participates in and is an active member of the patient's interdisciplinary treatment team. The CTM also directly supervises the patient care team and assists to implement the patient's plan of care.
Job Responsibilities:
* Manages and directs a team of Nurse and Therapist Case Managers ensuring safe, effective, and appropriate home care services.
* Is available at all times during regular business hours and as needed to provide support and assure quality care delivery to home care clients.
* Coordinates and receives referrals, determines services required, and Brooks Rehabilitation's ability to meet needs. (484.105(c)(3) Facilitates making patient and personnel assignments. (484.105(c)(1)
* Coordinates patient care. (484.105(c)(2)
* Meets with Case Managers/clinical staff on a regular basis to provide guidance and information related to specific issues.
* Assures the development, implementation, and updates of the individualized plan of care. (484.105(c)(5). Provides direction to teams to assure that client needs are met and services are provided according to the plan and current clinical practice guidelines and professional standards.
* Assists clinical staff in establishing priorities, setting goals, and evaluating progress toward goals.
* Leads case conferences and other clinical meetings to facilitate coordination of care and assures patient needs are continually assessed. (484.105(c)(4)
* Collaborates with Brooks Rehabilitation Leadership in identifying operating budget needs and priorities for the department
* Reviews weekly team members' productivity information
* Coordinates 24-hour Agency coverage by Registered Nurses. Evaluates quality of on-call services
* Provides on-call coverage as needed
* Provide direct patient care in the field in accordance with the RN job specifications.
* Develops working relationships with other health care professionals in the community.
* Provides support and direction to Agency staff, other health care professionals, clients, and families related to appropriate and available health care resources
* Educates Agency staff on clinical services, policies, and procedures as needed
* Facilitates problem-solving sessions to enable Case Managers and other staff to resolve client and/or reimbursement source issues
* Stays current on available community resources, health care costs, and industry trends through self-education and access to outside educational opportunities
* Ensures accuracy, completeness, and timeliness of clinical documentation in accordance with Agency policies and procedures, regulatory requirements, and industry standards
* Monitors open and closed charts regularly, and participates in the quarterly clinical record reviews and QAPI activities.
* Reviews Agency policies and procedures and recommends changes or revisions as needed
* Provides educational programs and information regarding appropriate documentation practices
* Provides leadership to team and support staff in identifying Agency/client needs and opportunities for quality improvement
* Assists with marketing, public relations, and discharge planning by participating in departmental meetings
* Assists quality improvement teams with data collection for the Quality Assessment and Performance Improvement Plan established by Brooks Rehabilitation
* Reviews OASIS data collection to assure accuracy and consistency with requirements. Communicates with clinicians and provides training as indicated to achieve compliance with collection and reporting timelines
* Oversight of Teams clinical outcomes and process measures. Actively implements measures to improve outcomes including those identified in the QAPI program.
* Identifies and implements changes in clinical and/or operational practice based on the findings of the QAPI Program
* Interprets and enforces human resource policies and procedures in a fair and consistent manner
* Assists in the screening and interviewing of new Agency personnel and makes recommendations to Director of Nursing. Assists in the orientation of new personnel.
* Conducts timely performance evaluations in accordance with Agency policy
* Provides on-site supervision per Agency policy and as needed to determine staff competency and respond to educational and developmental needs
* Follows Agency guidelines for disciplinary actions. Documents all disciplinary actions in accordance with Human Resource policies and legal guidelines
* Monitors employee turnover, overtime, and absenteeism. Takes appropriate actions to address problems/issues
* Collaborates with Agency DON and other clinical management staff to ensure proper staffing of qualified, competent personnel
* Promotes personal safety and a safe environment for clients and co-workers
* Demonstrates knowledge of safety/infection control practices by compliance with policies and procedures and regulatory requirements
* Assesses safety of environment and takes the initiative to help prevent accidents and promote safety
* Recognizes and responds appropriately to potentially unsafe situations
* Performs other duties as assigned
* Maintain a working knowledge of commonly used medical equipment/devices.
* Respects confidentiality of information in the client clinical record and only shares this information in accordance with Agency policy and HIPAA
* Educate patients and families on medications, conditions and services.
* Responsible for ensuring that the standards of clinical practice are being followed at all times and the development, implementation and updates of the individualized plan of care.
* Acts in a professional manner, work as scheduled and report to work on time.
* Works with the Director of Nursing to ensure that Medicare guidelines and revisions are being followed.
* Follow procedures to work within the frame of the law.
* Keeps the Director of Nursing or Administrator apprised of any problems or potential problems.
* Meet with the nurses, therapists, home health aides and other disciplines involved in the patient care for case conference on a weekly basis.
* Takes and writes physician orders as necessary and appropriate.
* Establishes and maintains an ongoing relationship with the physicians and their office staff, facilities, or other members of the community involved to promote continuity of care.
* Represent Brooks Rehabilitation at all times in a professional and loyal manner.
* Attend meetings, luncheons and in-services as needed.
* Provide guidance to Clinicians and Staff as needed.
* May perform other duties as assigned.
Job Qualifications:
* Graduate of an accredited school of professional nursing; BSN preferred. May also be a Physical Therapist (PT) or Occupational Therapist (OT).
* Registered Nurse with current/valid Florida Nursing license and approved Hands-On CPR certification.
* A minimum of two-years experience as a registered professional nurse and one year of supervisory experience desired, preferably in the area of home health care.
* Demonstrates organizational and leadership ability.
* Demonstrates a working knowledge of Medicare guidelines for home health coverage and compliance.
* Must have good verbal and written communication skills and evaluation techniques and demonstrate knowledge of clinical skills, judgment, current nursing practices and analytical capabilities.
* Knowledge of reimbursement sources and documentation requirements within home health care.
* Must be familiar with Medicare, Medicaid, and other third-party payer guidelines.
* Must have a current/valid driver's license, agency-required automobile liability insurance, and availability of personal, dependable transportation to conduct home visits.
* Able to assess patient status and identify requirements relative to age specific needs.
* Participate in the development of agency policies.
* Ensures care is provided in accordance with current clinical practice guidelines and quality outcomes
* Current CPR certification
* Hands-On BLS
Location Overview:
* 4615 NW 53rd Ave Suite C, Gainesville, FL 32653
$68k-102k yearly est. Auto-Apply 38d ago
Part - Time Lead Service Valet - Evening Shift
Valet Waste 3.7
Customer service supervisor job in Gainesville, FL
Tough Work. Real Impact. Join the Team That Delivers.
We're hiring a Lead Service Valet to support and guide a team of Service Valets while working closely with the Area Leader. You'll ensure high-quality service each night and keep communities clean and safe by collecting bagged trash from residents' doorsteps and taking it to the on-site dumpster or compactor using your pickup truck or trailer-equipped vehicle. This is physical, hands-on work. Rain or shine, hot or cold, you'll be outside walking properties and climbing stairs each night.
What You'll Get:
Pay: $23 per hour and mileage reimbursement
Schedule: Evening shifts, typically Sunday through Thursday, 7 PM to 12 AM with some flexibility
Hours: Vary based on district needs
Additional Responsibilities:
Lead and Support: Help train, motivate, and oversee Service Valets.
Ensure Quality: Spot-check routes for safety, efficiency, and service standards
Problem Solve: Collect missed trash, walk problem properties, and track issues in real-time.
Communicate: Report delays, hazards, and concerns to your Area Leader.
Provide Coverage: Fill in as needed at understaffed properties within your district.
Document: Log issues like property damage or resident non-compliance
Lead on Off Days: Cover routes and lead operations when the Area Leader is off.
What You'll Need:
Minimum Age: Must be at least 18 years old.
Your Own Reliable Ride: Open-bed pickup truck or vehicle with trailer.
Valid Driver's License & Auto Insurance: Must list you as a covered driver.
Authorized to Work in the U.S.: Proof needed at time of hire.
Smartphone with Data Plan: Required to use our mobile app.
Experience: Customerservice preferred; supervisory experience a plus.
Communication Skills: Strong verbal and written communication abilities.
Leadership Qualities: Positive attitude, problem-solving mindset, and a desire to grow with a team.
Flexibility: Willing to travel locally, work split shifts, and be on-call
Physical & Mental Toughness Required:
Able to lift and carry up to 50 lbs.
Walk long distances and climb stairs multiple times per shift
Comfortable working around trash, odors, and waste
Work outdoors in all weather conditions
Why You'll Love This Job:
Stay Active: It's like a workout - but you get paid
Fast Pay: Use DailyPay to get your money quickly
Career Growth: Opportunities for advancement into full-time roles and district-level leadership.
Referral Bonuses: Get extra cash when you refer someone to work with us
Safety is Our Priority: We provide gloves, safety vests, and gear
Ready to lead from the front and make a difference? Apply today!
The application window for this opportunity is ongoing.
*******************************************
Are you a current Valet Living employee? If so, click here to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at *********************************** and let us know the nature of your request along with your contact information.
Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
$23 hourly Auto-Apply 3d ago
Customer Experience Adv
National Express Wash Holdco LLC
Customer service supervisor job in Apopka, FL
Job Description
What you'll be doing:
The Customer Experience Advisor will play a key role in enhancing the customer experience while driving sales performance. You will be responsible for engaging with customers, addressing their needs, educating them about our service offerings, and ensuring a seamless and positive interaction. Your goal is to create an exceptional experience that promotes customer satisfaction, loyalty, and repeat business while maximizing the conversion of retail customers into El Car Wash members.
Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience.
Address customer inquiries, concerns, and complaints professionally and promptly.
Provide detailed information on car wash services, memberships, and promotions.
Educate customers about the benefits of various service options and upsell where appropriate.
Achieve sales targets and contribute to the overall revenue goals of the car wash.
Ensure a clean, safe, and welcoming environment for customers.
Assist with the daily operation of the car wash, including managing transactions and handling card payments.
Perform routine maintenance checks and ensure equipment is functioning correctly.
Collaborate with team members to ensure efficient operations and high service standards.
Build and maintain strong relationships with customers to encourage repeat business.
Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively.
Follow up with customers as needed to resolve issues or address concerns.
Work collaboratively with team members to ensure high service standards and efficient operations.
Contribute to a positive team environment and support colleagues in achieving common goals.
Full Service
(If applicable)
Manage cash transactions accurately, making changes as needed and ensuring compliance with company policies.
Maintain an organized and efficient cashier area
Ensure a clean, safe, and welcoming environment, including the cleanliness of the lobby and bathrooms
What you'll bring to the team:
Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
Proven ability to meet or exceed sales goals and drive customer satisfaction.
Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
Detail-oriented with a strong commitment to providing exceptional service.
Ability to work flexible hours, including evenings, weekends, and holidays.
Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
Basic computer skills and familiarity with point-of-sale systems.
COMPETENCIES
Communication
Product Knowledge
Customer Centric Approach
Technical Skills
Problem- Solving
El Car Wash Benefits:
Full Comprehensive Benefits
401K Retirement Savings Plan with a 4% Match! FREE Money!!
On-the-Job Training and Career GROWTH
Pet Insurance
Work-Life Balance
Mental Health Days
Paid Time Off
Maternity Leave
Paternity Leave
Tuition Reimbursement
Neurodivergent Hiring Program
FREE Car Washes!
A little bit about us:
Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida's #1 express car wash and we're just getting started.
At EL, we're not just washing cars. We're transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop.
At El Car Wash, our people drive our success. We're passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we're committed to making a difference- both on and off the road.
Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine!
El Car Wash is an Equal Opportunity Employer
$29k-58k yearly est. 27d ago
Customer Service Attendant
Big Dan's Car Wash, LLC
Customer service supervisor job in Lady Lake, FL
Job Description
We are proud to be the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction.
Join our team and become part of an exciting journey, working under dynamic and forward-thinking leadership that values innovation, teamwork, and personal growth. We're seeking dedicated individuals to help us maintain our reputation for excellence and drive our continued success!
The CustomerService Associate (CSA) plays a vital role in creating a top-tier car wash experience by ensuring every customer enjoys a safe, efficient, clean, and friendly visit. Key responsibilities include loading vehicles into the tunnel, maintaining the site's cleanliness and appearance, operating the pay station with professionalism, warmly greeting guests, and assisting customers to ensure their needs are met with exceptional service.
We offer you:
Fast-paced, high-volume environment (You won't be bored.)
Active work outside (Don't like being inside? You'll love our work.)
Growth opportunity (We promote from within, Big Dan's is rapidly expanding with the opportunity of Management positions at current or future locations)
Paid training.
Hourly rate plus commission.
Incentive bonus opportunities.
Tuition assistance.
Free car washes!
We want you to:
Serve our customers in a friendly manner with a big smile!
Be cooperative with your team members and follow our systems.
Like to learn new skills in areas of safety, mechanical, and customerservice.
Maintain a clean appearance according to our standards.
Be able to stand for extended periods of time.
Be able to lift a minimum of 25 pounds.
Be able to operate electronic devices.
Be willing to hustle and have a sense of urgency.
Have past sales experience.
Powered by ExactHire:189853
$21k-29k yearly est. 17d ago
Member Experience Manager
EŌS Fitness 3.9
Customer service supervisor job in Groveland, FL
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customerservice, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customerservice.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customerservice or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and CustomerService Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$18 - $20 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$18-20 hourly Auto-Apply 21d ago
Service Verification Supervisor
GFL Environmental Inc.
Customer service supervisor job in Gainesville, FL
The Service Verification Supervisor (SVS) is responsible for ensuring the timely completion of services and providing necessary reports and deliverables as required under the Service Agreement. The SVS will verify service delivery in real-time and through post-service reports using tools such as Vison, 3rd Eye, and Drive Cam. The SVS will coordinate with Dispatch and Supervisors to issue recovery assignments and inform the Field Operations Manager (FOM) of any deficiencies. The SVS ensures that all daily scheduled services are completed, and recovery of non-compliant services is carried out within strict contractual timeframes.
Key Responsibilities:
* Verify service delivery in real-time and through post-service reports.
* Utilize tools such as Vison, 3rd Eye, and Drive Cam for service verification.
* Coordinate with Dispatch and Supervisors to issue recovery assignments.
* Inform the Field Operations Manager (FOM) of any service deficiencies.
* Confirm deficiencies are corrected and document.
* Ensure all daily scheduled services are completed for the County Operation.
* Manage and oversee service verification platforms.
* Communicate effectively with contract administrators.
* Utilize GFL's routing software to establish and monitor routes, maximizing routing efficiencies.
* Routing and Logistics Responsibilities:
o Develop and implement efficient routing plans to optimize service delivery.
o Monitor and adjust routes to ensure timely completion of services.
o Coordinate logistics to support service operations and recovery assignments.
o Analyze routing data to identify areas for improvement and implement solutions.
o Collaborate with local operational teams to ensure seamless logistics and routing processes.
Qualifications:
* Strong technical aptitude and operational background.
* Ability to manage large amounts of data.
* Effective communication skills with contract administrators.
* Experience with service verification systems and tools (Vison, 3rd Eye, Drive Cam).
* Proficiency in using GFL's or similar routing software.
* Ability to work collaboratively with local operational teams and supervisors.
* Routing and Logistics Qualifications:
o Experience in developing and managing routing plans.
o Strong understanding of logistics and routing.
o Ability to analyze routing data and implement improvements.
o Proficiency in logistics software and tools.
o Strong problem-solving and analytical skills.
Preferred Skills:
* Waste Industry Experience
* Experience in a similar role within the service industry.
* Database Management
* Strong problem-solving and analytical skills.
* Ability to work under pressure and meet tight deadlines.
* Leadership and team management experience.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
$33k-55k yearly est. Auto-Apply 2d ago
Contact Center Agent
Pedim Healthcare
Customer service supervisor job in Crystal River, FL
We are seeking Full Time Call Center Agents to join our Patient Contact Center team in Crystal River. Our Agents play a vital role in delivering outstanding support by assisting callers with inquiries related to our services and products. This role utilizes approved communication scripts to handle both inbound and outbound calls with professionalism and care, addressing patient registration, appointment scheduling, and general customer questions. We uphold company policies to ensure a consistently high standard of customerservice throughout every interaction.
Key Functions
Provide exceptional customerservice to promote patient satisfaction and build strong, trusting relationships.
Remain knowledgeable about current company policies, procedures, and applicable healthcare regulations to ensure accurate information is shared.
Demonstrate consistent professionalism, empathy, and clear communication in all patient and team interactions.
Answer inbound calls promptly with a warm, professional greeting; assist with patient inquiries (excluding medical advice), and route calls appropriately.
Accurately register patients over the phone, ensuring complete and correct documentation for electronic medical records.
Schedule in-person appointments efficiently based on patient needs and provider availability.
Maintain consistent phone availability during scheduled work hours, ensuring all calls are answered and no patient inquiries are left unattended.
Support the team by performing additional duties and responsibilities as assigned by leadership.
Requirements:
High school diploma or equivalent; additional education or healthcare training preferred.
Demonstrated excellence in customerservice with a patient-focused approach.
Knowledge of company policies, procedures, and relevant healthcare regulations (e.g., HIPAA).
Proficiency in basic computer applications, including data entry and scheduling software.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Consistently professional phone demeanor and effective call-handling techniques.
Ability to build and maintain positive relationships with patients, providers, and internal staff.
Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks.
Proven problem-solving abilities and keen attention to detail.
Capable of working efficiently in a fast-paced, high-volume call environment while maintaining quality and productivity standards.
Work Environment
This is a fast-paced call center setting with frequent phone interactions, shared workspaces, and prolonged periods of sitting or standing.
Benefits
401(k) with 4% employer match after 1 year of service
Health insurance
Dental insurance
Life insurance
Paid time off
This is a Full Time opportunity, approximately 40 hours per week, offering an hourly compensation starting at $15.00-$16.00 depending on experience.
If youre a motivated individual with a commitment to outstanding customerservice, apply now to join our dynamic team!
EOE
PM20
Compensation details: 15-16 Hourly Wage
PIc0da5e1fd7b6-31181-27714328
$15-16 hourly 8d ago
Weekend Sales Inside Costco
Zipfizz Corporation
Customer service supervisor job in Lady Lake, FL
Job DescriptionTo be considered for this position, please submit your resume AND take a few minutes to complete the assessment test that will be emailed to you immediately after applying.🚀Join the Zipfizz Team as a Brand Promoter!Are you ready to take your energy and career to the next level? Zipfizz, the ultimate vitamin, energy, and hydration drink, is looking for enthusiastic Brand Promoters to spread the word about our game-changing product - and we want YOU on our team!Why Zipfizz? Here's What We're Offering:
Earn up to $35/hour (based on performance)!
Start IMMEDIATELY - get going & start earning today!
Comprehensive training program - we set you up for success!
Weekly paychecks via direct deposit - get paid fast and easy!
Opportunities for growth - climb the ladder & grow with us!
Supportive team that's got your back every step of the way!
What You'll Be Doing:
Represent and promote the brand at Costco, Sam's, and Event locations.
Engage with members, educate them about products, and perform product demos.
Drive sales by encouraging purchases and answering customer questions.
Maintain well-stocked and organized displays.
Assist with in-store promotions and events to boost visibility.
What You'll Be Promoting:Zipfizz is THE energy drink of choice for people who want an amazing, clean energy boost WITHOUT the sugar crash. Just add it to water, shake, and enjoy 4-6 hours of sustained, focused energy. It's packed with 24 essential nutrients, electrolytes, and antioxidants, plus a powerful dose of B12 to support stress relief, memory, and mood. It's a product you can genuinely believe in! (************************ Here's What You Need to Join Our Team:
🔞 18+ years old
⏰ Availability to work weekends
🚗 Reliable transportation to get to events and work locations
📦 Ability to transport store company-provided supplies
📱 A smartphone to stay connected & track your success
🙋️ ♂️ Outgoing personality - you love talking to people and sharing exciting products
💪 Able to lift approximately 40 lbs
👟 Ability to work 7-hour shifts, on your feet, engaging with customers!
😊 Ability to learn & enthusiastically recite required product script to customers
How Much Can You Earn?💸 Up to $35/hour (based on performance)
💸 Total Pay = Base pay: $20/hour + Piece Rate Commission on days worked!
💸 You get credit for all boxes sold on the day you work - including after you leave!Piece Rate Commission per box sold (regular price):
Limited Edition: $1.50 per box
Combo Pack: $1 per box
Flat Rate Hourly Pay 70+ Boxes (regular price; based on total boxes sold):
70-79 boxes = $32/hour
80-89 boxes = $33/hour
90-99 boxes = $34/hour
100+ boxes = $35/hour
Piece Rate Commission per box sold (when on sale):
Limited Edition: $1 per box
Combo Pack: $.50 per box
Flat Rate Hourly Pay 70+ Boxes (when on sale; based on total boxes sold):
70-79 boxes = $28/hour
80-89 boxes = $29/hour
90-99 boxes = $30/hour
100+ boxes = $31/hour
A Few Things to Keep in Mind:
No commission on training days
No commission if working less than a 4-hour shift
Commission is based on warehouse confirmed sales
No commission if selling less than 20 boxes at regular price or less than 30 boxes during a sale
Perks & Benefits:
401k with Safe Harbor Match available for eligible employees
Accumulate 1 hour of sick leave for every 30 hours worked
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$30-35 hourly 3d ago
Call Center
Dinesh Khanna Md LLC Es
Customer service supervisor job in The Villages, FL
Takes Patient information, verifying demographics
Provides service and information by answering questions; offering assistance, going the extra mile.
Maintains call center database, under HIPAA Laws, updating contact log, working with integrity it's a requirement
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Type: Full-time
Salary: $13.00 to $16.00 /hour
$13-16 hourly Auto-Apply 60d+ ago
Member Engagement Supervisor, Golden Triangle YMCA Family Center
YMCA of Central Florida 4.4
Customer service supervisor job in Tavares, FL
The Member Engagement Supervisor leads the day-to-day rhythm of the Family Center's member journey - supervising Member Engagement staff, ensuring policies and procedures are consistently followed, and elevating member engagement from first visit through retention. The Supervisor provides front-line leadership for operational readiness, access-control compliance, and service standards; delivers training, coaching, and feedback; and facilitates trainings and staff meetings. The role partners with member engagement leadership on goals, schedules, and reporting to drive acquisition, engagement, and retention outcomes. Supervises Membership Engagement Representatives and Coordinator if applicable, and ensures service standards, access-control, and member onboarding consistency for the Family Center.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.
Job Responsibilities
Manage member and guest/visitor access control, ensuring all individuals check in appropriately and follow established YMCA policies; monitor exceptions and coach staff on procedures and front-desk readiness.
Provide daily front-line leadership (including opening and closing shifts); set priorities, assign tasks, coordinate coverage, and ensure desk systems/signage/collateral are ready for service.
Actively engage with members, modeling friendly, helpful, and solution-oriented support and effective de-escalation.
Oversee onboarding quality so new members feel welcomed, informed, and connected to programs that match their goals; ensure clear handoffs to program areas (wellness, aquatics, youth, community).
Partner with membership and program staff to connect members to YMCA offerings, promoting engagement across wellness, aquatics, youth, and community programs.
Partner with member engagement leadership to act on member insights (e.g., survey feedback or CRM notes): ensure timely follow-up, track themes, implement quick wins, and recommend process improvements that positively impact the member experience.
Conduct and coach high-quality tours that highlight facilities, programs, and community impact; assist with enrollment and referral generation to support acquisition and retention.
Oversee the sales/engagement rhythm: monitor traffic, tours, conversions, and onboarding attendance; review pipeline hygiene and follow-up cadence; prepare concise reports and action items in partnership with member engagement leadership.
Recruit, retain and supervise Member Engagement staff: set expectations, observe performance, deliver timely coaching and feedback, and facilitate trainings and staff meetings to reinforce policy, procedure, and service standards.
Ensures membership staff readiness and daily coverage. Ensure policy and procedure adherence at the Family Center desk; communicate updates and verify consistent application across shifts.
Coordinate operations: schedules and shift coverage, inventory of membership materials and collaborate with member engagement leadership on priorities and reporting.
Maintain accurate, timely records in membership systems, documenting tours, onboarding, events, and engagement interactions.
Attend required trainings and remain current with certifications, compliance requirements, and professional development expectations; support tracking of staff completion.
Handle sensitive and protected information in alignment with YMCA policies and the Employee Handbook.
Maintain a professional appearance at all times in accordance with YMCA dress code standards.
Represent the YMCA's mission and core values through professional conduct, a positive presence, and consistent delivery of excellent service.
All other duties as assigned by management.
Requirements
Bachelor's degree in related field preferred -or- equivalent combination of education and experience
YMCA Membership or Operations experience preferred
Minimum of 2 years experience in sales, customerservice, or relationship management required.
Proficiency with computer systems and data entry; experience with CRM or membership management software preferred.
Strong interpersonal and communication skills, with the ability to inspire confidence and build relationships quickly.
Comfortable engaging with individuals, families, and diverse communities in a positive and approachable manner.
Ability to work a flexible schedule including evenings, weekends, and holidays as needed.
Microsoft Office proficiency required; Salesforce or similar CRM experience preferred
Work Environment & Physical Demands
Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
Must be willing to work an on-call schedule rotation as required.
The noise level in the work environment is usually moderate to loud.
The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions. Talking is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels, with or without correction.
Required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment.
The employee must be able to perform light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The employee is required to have close visual acuity, along with the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, or to make general observations of facilities or structures.
Must possess auditory and verbal capabilities in order to adequately communicate in person, via phone, and through electronic communication platforms.
The employee is not substantially exposed to adverse environmental conditions.
Disclaimers
Must complete successful background screening, which includes criminal and employment verification. Some positions may additionally require a successful credit check screening.
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
This may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
$21k-31k yearly est. 27d ago
Team Lead
Rack Room Shoes 4.2
Customer service supervisor job in Gainesville, FL
31366
Full Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 185
Rack Room Shoes 185
Pay Range:
Butler Plaza West
3958 S. W. Archer Rd.
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Gainesville, Florida US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$28k-35k yearly est. 57d ago
Customer Service Rep - Call Center Associate
Munn's Air Conditioning & Heating
Customer service supervisor job in Fruitland Park, FL
Job Description
Are you on the lookout for an entry-level job that lets you unleash your customerservice skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time CustomerService Rep - Call Center Associate to see not only yourself but also your career soar!
WHAT'S IN STORE FOR OUR CUSTOMERSERVICE REP - CALL CENTER ASSOCIATE?
In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay!
WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB?
You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on!
WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT?
High school diploma OR equivalent
Basic computer skills
Reliable transportation
Scheduling experience is a plus but not required for this entry-level customer care position.
WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING?
Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done".
We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years.
We hope you join us and become our essential CustomerService Rep - Call Center Associate!
Location: 34731
How much does a customer service supervisor earn in Ocala, FL?
The average customer service supervisor in Ocala, FL earns between $27,000 and $56,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Ocala, FL