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  • Customer Care Manager - In Office

    The Cannington Agency

    Customer service supervisor job in Wildwood, FL

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 11d ago
  • Customer service/Pharmacy Tech

    Hiretalent-Staffing & Recruiting Firm

    Customer service supervisor job in Orlando, FL

    Pharmacy Technician /Customer Service Duration : 06 -months contract (strong potential for full-time conversion) Pay: $25/hr on W2 Job Description Pharmacy Technician /Customer Service Req ID: 36598520 Hiring Manager: Nicole HM Openings: 4 Start Date: December 15, 2025 (Tentative) End Date: June 2026 (strong potential for full-time conversion) Location & Schedule Hybrid: 3 days onsite / 2 days remote Onsite Location: Lake Mary, FL Hours: Monday-Friday, 9:00 AM - 6:00 PM EST Overtime: Possible Initial Training: First few weeks fully onsite Role Overview The Sales Admin Analyst supports sales and customer-facing operations by managing orders, customer communications, audits, and internal coordination. This is a high-volume, fast-paced role in a large organization that values ownership, adaptability, and teamwork. This position is well-suited for someone who is organized, proactive, upbeat, and comfortable working independently without micromanagement. Key Responsibilities Process and manage customer orders in internal systems Conduct sales audits and maintain active business records Manage a shared group email inbox Communicate directly with customers via email and occasional phone calls Assist with customer issues and coordinate resolutions Collaborate with Sales, Operations, and Customer Service teams Send group communications and maintain organized documentation Support day-to-day administrative and sales operations Ideal Candidate Profile Personality & Work Style Fun, upbeat, and team-oriented Self-directed; does not require micromanagement Highly adaptable to change Organized, detail-oriented, and reliable Teachable, eager to learn, and high-producing Strong work ethic with a positive attitude Skills Customer service experience Moderate Excel skills Strong written and verbal communication Ability to manage multiple priorities and shared inboxes Comfortable working in large, cross-functional teams Preferred Backgrounds (not strict) Customer Service Representatives Pharmacy Technicians Administrative Assistants Sales Support / Sales Admin Teachers Logistics or Distribution experience Healthcare or Business college education is a plus Training & Onboarding A few weeks of structured, in-house training System walkthroughs, testing knowledge, and production access Close support from an internal training team
    $25 hourly 2d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service supervisor job in Kissimmee, FL

    The salary range for this role is $14.00 to $14.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $14-14.5 hourly 1d ago
  • Regional Maintenance Team Lead

    84 Lumber 4.3company rating

    Customer service supervisor job in Winter Haven, FL

    The Regional Maintenance Team Leader is a key leadership role responsible for ensuring a safe and efficient work environment across all divisional plants. The primary focus is to oversee and optimize the preventative maintenance program, providing expert guidance, leadership, and technical solutions to plant managers and maintenance supervisors. This role requires extensive travel to different plant locations to ensure consistent policy implementation and to facilitate new plant setups and equipment relocations. Leadership & Supervision: Serve as the primary point of contact for plant managers and maintenance supervisors on all maintenance-related matters. Evaluate and provide training to maintenance supervisors to ensure a high level of technical proficiency and adherence to company standards. Provide expert guidance and solutions for complex or specialized maintenance inquiries. Facilitate new plant setups and the installation/relocation of equipment. Maintenance & Operations: Formulate, implement, and enforce maintenance policies and practices to promote a safe and productive environment. Develop and manage the preventative maintenance (PM) program across all plants, ensuring it meets or exceeds company expectations. Supervise the maintenance of all plant equipment, including scheduling weekly/monthly PMs and handling warranty repairs. Perform and oversee all aspects of equipment and facility maintenance, including welding, cutting, grinding, and repairs to doors, walls, lighting, and HVAC systems. Manage and update the CMMS (Computerized Maintenance Management System), including creating/completing PMs, scheduling work, and managing parts inventory. Lead the installation and removal of new and old equipment. Control expenses and manage the budget related to divisional maintenance. Safety & Compliance: Champion a culture of safety by establishing and enforcing policies and practices. Conduct regular safety inspections (daily, weekly, monthly, and quarterly) of equipment and facilities. Ensure compliance with safety protocols, including Lockout/Tagout (LOTO) procedures, equipment guards, E-Stops, and proper signage. Oversee daily and monthly forklift inspections. Manage the inventory and maintenance of fire extinguishers Required Qualifications & Skills Technical Expertise: Proven experience in electrical maintenance, including troubleshooting and working with a wide range of voltages (low voltage, single-phase, three-phase), servo motors, VFDs, and PLCs. Must be able to read and understand electrical schematics. Strong knowledge of pneumatic systems (valves, pressure sensors, cylinders, filters/dryers) and hydraulic systems (pumps, valves, cylinders), including the ability to read schematics. Proficiency in mechanical systems, including chain drive systems, bearings, conveyors, gearboxes, and diesel/gas engines. Experience with welding and fabrication (MIG, TIG, or Stick). Basic understanding of CNC operations and computer networking (Profibus, Profinet, Modbus). Computer Proficiency: Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email applications. Experience with CMMS programs for maintenance and inventory management. Physical & Analytical Skills: Able to lift up to 75 lbs without assistance and work in a variety of physical positions (standing for long periods, bending, crouching, and in confined spaces). Excellent analytical and problem-solving skills with the ability to quickly diagnose issues and provide an effective plan of action.
    $32k-41k yearly est. 2d ago
  • Customer Experience Manager - Victoria's Secret PINK - Florida Mall - Orlando, FL

    Victoria's Secret 4.1company rating

    Customer service supervisor job in Orlando, FL

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $22.25 Maximum Salary: $29.90 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $22.3-29.9 hourly 1d ago
  • Customer Support Consultant

    Epos Now Group

    Customer service supervisor job in Orlando, FL

    About the job: As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.To ensure staff coverage to help all our customers across different various regions What will you do? Handle customer queries via telephone calls, email and web chat. Achieve your targets for revenue and customer satisfaction. Nurture meaningful customer relationships. Accurately record all information in the CRM. Deliver exceptional customer service! What do you get in return? Earn uncapped commission pay on top of your salary. Career progression opportunities - our philosophy is to promote internally. Company bonus scheme. 24/7 access to a health and well-being online centre, with private medical and dental schemes. Exclusive retail, restaurants and travel discounts. Collaborative company culture with regular team building events. Company pension. 20 days annual leave (increasing a day each year), plus bank holidays. Free onsite parking at Norwich office. What do you need to apply? Be proactive - you must be driven to succeed and hit your targets!(Essential) Great organisation and attention to detail to manage your phone, diary and data systems.(Essential) Excellent communication skills across all mediums.(Essential) Resilience to bounce back from unhappy customers.(Essential) Empathy for customers and the ability to remain calm and professional.(Essential) What would make your application stand out: Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite.(Desirable) At least 1 years experience in hospitality, retail or contact centre work.(Desirable) Why EposNow Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - its an exciting time to join us! What are the next steps? Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office. Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
    $62k-98k yearly est. 20d ago
  • Customer Value Lead

    Corporate & Technical Recruiters, Inc.

    Customer service supervisor job in Lake Mary, FL

    The Customer Value Team is in the vanguard of Banking and Technology and transforms that know-how into innovative approaches in to engage executives of Financial Services' organizations. The team differentiates the company in the marketplace and is extremely impactful in increasing sale effectiveness. The mandate of the Customer Value Team is to increase the company's ability to engage with Executive level decision makers during their decision-making and throughout the innovation process. This is achieved by bringing value, innovation, and strategic alignment to the center of the solution proposition and sales cycle. The team functions essentially as a consulting group, creating strategic content that is delivered to senior executives within client organizations to drive a value-based approach. About the Role of Customer Value Team a Customer Value team member, you will advise Financial Services' executives on the business and financial impact of major technology related transformations. This will be executed by assessing their current strategy, constraints and capabilities and defining different scenarios. The team identifies key capabilities to improve their market competitiveness, defining transformation roadmaps and estimating the financial impact. This function is a critical role for the company's success since it reduces the uncertainty associated with the major decisions our customers will make. We achieve these goals by: Outlining the impact specific investments are going to have in addressing strategic objectives Establishing the expected ROI from these investments Showing how leveraging innovative technologies will help customers gain a competitive advantage in the market and/or impact their end customers We are looking for experienced professionals with a proven track record in consulting and/or value advisory roles in Financial Services and/or the Technology sector (preferably in both). The Customer Value position is an individual contributor role which requires strong skills in managing multiple stakeholders and in addressing complex problems, especially ones with considerable degrees of uncertainty. Senior value leads must have previous experience in working with C-Level executives in their decision-making process. This is a unique opportunity to work in a leading global Fintech and be at the forefront of Financial Service's innovation. Experience and skills: It is a critical to be proactive and have a collaborative attitude We work in a fast pace and dynamic environment; you need to make things happen Executive level communication and presentation skills; you need to know how to influence others Experience working with C-Level executives in supporting and providing them advice and presenting analysis to sustain your advice Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies where it was required to manage multiple agendas and stakeholders Ability to understand complex scenarios and business operations using limited information in order to extrapolate recommendations on paths forward and key sets of initiatives for executives to consider Understanding of key Financial Services and Technology trends 5+ years' experience in management consulting and/or value selling (could have been working in internal strategy/consulting departments) Preferably: experience working in roles that had a strong technology component or at least required an understanding of the impact technology can have Business-level fluency in spoken and written English It is a critical to be proactive and have a collaborative attitude Able to influence and drive others when working in a virtual team environment
    $88k-138k yearly est. 60d+ ago
  • Licensed Insurance Customer Service

    Keith Hargrove-State Farm Agency

    Customer service supervisor job in Lakeland, FL

    Job Description Customer Service Representative State Farm Insurance Full-Time, In-Office, Lakeland, FL About the Role Keith Hargrove State Farm Agent is hiring a Customer Service Representative to support and retain existing insurance customers. This role focuses on service, policy support, and claims assistance, with growth opportunities for driven candidates. Responsibilities Answer customer questions and provide policy information Make policy changes and updates Assist with insurance claims and follow up Document customer interactions accurately Qualifications Strong communication and customer service skills Detail-oriented with ability to multitask Customer service experience preferred Active Florida 2-15 license required Benefits Competitive salary Performance-based bonuses License reimbursement Simple IRA Health insurance Paid time off Flexible schedule Training & development Opportunity for advancement About Our Agency We help customers with auto, home, life insurance, and retirement planning in Lakeland, FL. State Farm agents are independent contractors who hire their own employees. Employees are not employees of State Farm.
    $88k-137k yearly est. 3d ago
  • Principal Customer Engagement Manager

    Servicenow 4.7company rating

    Customer service supervisor job in Orlando, FL

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
    $103k-138k yearly est. 60d+ ago
  • Customer Service Supervisor

    Petsuites

    Customer service supervisor job in Winter Garden, FL

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount
    $32k-47k yearly est. 60d+ ago
  • MANAGER OF CUSTOMER SERVICE

    Lynx 4.6company rating

    Customer service supervisor job in Orlando, FL

    Position Description: This position is responsible for leading and managing the operations of the Customer Service - Mobility Services Division. Key areas of oversight include the mobility services call center, fare media sales and information functions at LYNX Central Station (LCS), customer relations, the Lost and Found Program, customer ID program, and all Travel Training workshops and presentations. The position also involves real-time monitoring of performance metrics, representative activity, and operational conditions such as detours and weather impacts. The incumbent ensures service levels are consistently met, proactively adjusts staffing using scheduling tools, and supports frontline staff with the resources and guidance needed to deliver high-quality service. Additionally, this role fosters strong partnerships with subcontractors in the ACCESS LYNX and NeighborLink divisions. This position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions. Essential Functions: This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance. Represents LYNX at public, private, and community events, including outreach meetings and forums. Collaborates with advocacy groups and manages programs such as Advantage and Youth ID to enhance service awareness and rider engagement. Partners with the Supervisor of Eligibility to support the Travel Training program for individuals and organizations. Leads and supervises division personnel, delegates tasks, monitors progress, and conducts regular staff meetings to address issues and provide guidance. Oversees staffing, training, and operations at LYNX Central Station to ensure effective customer service and timely dissemination of information. Upholds LYNX's core values, mission, vision, and service standards. Engages with advocacy 9organizations and participates in access and disability committees to promote inclusive transportation. Manages customer interactions across all channels, ensuring timely resolution and provides feedback to contractors for service improvements. Analyzes customer feedback and satisfaction data to evaluate service effectiveness and prepares reports for the Board. Identifies and resolves performance issues within the department and among subcontractors through training, resource allocation, and technology enhancements. Monitors and manages operating and capital budgets, ensuring cost control and timely contract payments. Responds to service disruptions caused by street closures, detours, or weather, and implements solutions to maintain schedules. Communicates with LYNX leadership regarding service-impacting issues and public perception concerns. Manages multiple projects and contributes to large-scale initiatives. Promotes cross-departmental collaboration to develop and implement customer-focused strategies. Monitors internal and external trends to support strategic planning, service enhancements, and call volume forecasting. Works closely with paratransit subcontractors and NeighborLink to improve rider experience and service performance. Required Qualifications: Bachelor's degree from a regionally or nationally accredited institution in transportation, business administration, public administration, or a related field. At least five years of full-time professional experience in customer service program administration, including three years in a supervisory or management role. Experience must include work with services for individuals with disabilities (paratransit). Additional directly related experience beyond the minimum requirement may substitute for the required education on a year-for-year basis. Must possess and maintain a valid Florida Driver's License and safe driving record. Desired Qualifications: Five years of experience in paratransit operations. Knowledge, Skills, and Abilities (KSAs): Strong knowledge of Americans with Disabilities Act (ADA), Section 504, and Federal Transit Administration (FTA) policies and compliance requirements. Understanding of customer service operations, quality management, and relevant sponsoring agencies (e.g. MetroPlan, Transportation Disadvantage Commission). Familiarity with automated demand/response reservation and dispatch systems. Proficiency in budgeting, financial analysis, and cost estimation. Ability to analyze performance data, make statistical inferences, and manage sensitive information with professionalism. Strong organization and time management skills; adaptable to change. Ability to exhibit a professional, courteous demeanor. Ability to work in a diverse environment. Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent service. Work Environment and Special Considerations: Works in an office environment with occasional local and out-of-state travel. This position requires close visual acuity to perform an activity such as viewing a computer terminal and extensive reading. Cell Phone Use: The Agency anticipates that this position's incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent will be issued a cell phone and must adhere to the agency's Wireless Communication Policy. Support Personnel Workforce Members: LYNX provides the community with much needed public transportation, and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural, technological, or human-caused emergency or disaster. This position is considered support personnel of LYNX's emergency preparation and response efforts during an emergency or disaster and as such, shall be expected to return to their normal work schedule as soon as possible or when otherwise notified after the emergency has occurred. Sponsorship Notice: LYNX does not sponsor employment-based visas, including H-1B. All candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Rate will be determined by the qualifications of candidates who exceed the minimum requirements. Applications are reviewed as received, and interviews will be scheduled for the most qualified candidates, as applications are reviewed. Your talent, skills and experience will be rewarded with a competitive compensation package. FREE employee only health insurance Dental, vision, short-term and long-term disability insurance available Retirement plan Life insurance Paid vacation and sick leave Paid holidays FREE LYNX bus transportation for employee, spouse and children Employee wellness center
    $37k-62k yearly est. 28d ago
  • Customer Service Manager

    Frontline Insurance

    Customer service supervisor job in Orlando, FL

    Job DescriptionSalary: At Frontline Insurance, we are on a mission to Make Things Better, and our Customer Service Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. What makes us different? At Frontline Insurance, our core values Integrity, Patriotism, Family, and Creativity are at the heart of everything we do. Were committed to making a difference and achieving remarkable things together. If youre looking for a role, as a Customer Service Manager, where you can make a meaningful impact and grow your career, your next adventure starts here! Our Customer Service Manager enjoys robust benefits: Hybrid work schedule! Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term). Financial Security: 401k Retirement Plan with a generous 9% match Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members. What you can expect as a Customer Service Manager: Actively manage the Customer Service team to deliver timely, accurate, and high-quality service supporting the Underwriting Department. Assist team members in resolving complex issues and provide guidance on underwriting guideline changes and their impact on assigned work. Assist in training initiatives for new hires and ongoing staff educational development. Collaborate with senior underwriting management to develop and implement policies, strategies, and process improvements. Document and address performance or conduct issues promptly, maintaining accurate HR records. Ensure compliance with company policies, regulatory requirements, and quality standards. Handle and oversee special projects assigned by leadership. Monitor team performance in real-time and ensure service level targets are consistently met. Oversee escalated customer calls and ensure prompt resolution. Participate in the development, testing, and implementation of new software and programs to improve operational efficiency. Participate in requirement workshops and assist with sign offs for new initiates and system enhancements. Prepare and distribute weekly production and performance reports. Conduct semi-annual and annual performance reviews for team members. Foster a positive team environment that encourages collaboration, accountability, and continuous improvement. Monitor team performance, provide ongoing feedback, and implement strategies to enhance efficiency and productivity. Supervise daily operations by setting priorities, scheduling tasks, and making necessary adjustments to ensure queues and deadlines are met efficiently Perform quarterly spot checks and time gap assessments; implement coaching plans as needed, with increased frequency if concerns arise. Direct daily operations of the Customer Service Department by setting priorities, assigning tasks, and adjusting schedules to maintain workflow. What we are looking for as a Customer Service Manager: High School Degree required. Bachelors degree in related field preferred Minimum of3+ years of experience in Property & Casualty Insurance, Sales/Customer Service, and/or Call Center operations (preferred). At least one year of prior management or supervisory experience (preferred). An active 4-40, 20-44, or 2-20 license is required. CPCU designation is preferred. Why work for Frontline Insurance? At Frontline Insurance, were more than just a workplace were a community of innovators, problem solvers, and dedicated professionals committed to our core values:Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive. Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $32k-58k yearly est. 12d ago
  • Customer Service Analyst/Technical Support Hospitality Industry (Orlando, FL ONLY)

    Career-Mover

    Customer service supervisor job in Orlando, FL

    The Customer Service Analyst/Technical Support role at Oracle is a full -time position based in Orlando, FL, requiring 24/7 availability, including weekends and holidays, with shifts typically falling between 7am and 11pm ET Monday -Sunday. The position involves providing Tier 1 Technical Support, which encompasses resolving various technical issues, including SQL queries, network problems, and bug navigation, in addition to standard technical support tasks. Responsibilities include being the initial point of contact for customers, verifying entitlement for support, handling product or system -related service requests, analyzing and resolving customer issues, monitoring service requests through resolution, maintaining good customer relationships, and providing input on knowledge management articles. Ideal candidates have experience with OPERA Property Management System (PMS) or MICROS Point of Sale (POS), some professional IT experience, a passion for problem -solving and IT tinkering, and preferably certifications like Network+, CompTIA A+, Cisco, or similar. Knowledge of SQL is a plus. Experience in the Hotel/Hospitality or Food & Beverage industry, exceptional customer service skills, attention to detail, and strong interpersonal and communication skills are also desired. Oracle values diversity and inclusion in its workplace and is an equal opportunity employer, committed to fostering an inclusive culture where all voices are heard and valued. They offer a competitive suite of employee benefits and are dedicated to providing reasonable accommodations for applicants with disabilities.
    $23k-48k yearly est. 60d+ ago
  • Relationship Specialist I

    Vystar Credit Union 4.5company rating

    Customer service supervisor job in Altamonte Springs, FL

    At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate's degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client's or member's needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
    $41k-45k yearly est. Auto-Apply 5d ago
  • Call Center Sales Manager

    Vacatia 3.9company rating

    Customer service supervisor job in Orlando, FL

    Job Description Join Vacatia and Help Shape the Culture that Drives Sales Success Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products - blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We're looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process - this is your opportunity to make your mark at the intersection of hospitality and innovation. Why You'll Love Working at Vacatia Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent. Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins. Innovation at Scale: Leverage industry-leading technologies-specifically SPI, BUZZ, and XBP-to optimize workflows and enhance sales outcomes. Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met. Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development. Your Impact Oversee daily operations to ensure operational excellence, reviewing production metrics and procedures with the phone room monitor. Translate data into action by providing detailed reports on call center production to track results and business metrics. Energize the sales floor by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy. Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers. Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance. What You Bring 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics. A track record of motivating staff to follow procedures with energy and reach maximum production targets. Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact. Bachelor's degree in Business or a related field (or equivalent professional experience). Join Us Join us at the start of something big. If you're ready to lead operations in Orlando and drive maximum production- we'd love to hear from you.
    $29k-35k yearly est. 5d ago
  • Service Desk

    Insight Global

    Customer service supervisor job in Orlando, FL

    A client in Orlando is looking for Service Desk Support to help with a biometrics project being rolled out to all locations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Go getter attitude CT 47/NFC/Facial Recognition troubleshooting Windows Android Azure admin Microsoft Admin
    $37k-62k yearly est. 3d ago
  • Customer Service Mgr

    Segrocers

    Customer service supervisor job in Lakeland, FL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning · Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager. 30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week Job Tag #HS
    $32k-59k yearly est. Auto-Apply 7d ago
  • Plumbing Service Field Supervisor

    Kalos Services Inc.

    Customer service supervisor job in Orlando, FL

    Job DescriptionDescription: The Plumbing Service Field Supervisor will oversee day-to-day field service operations and support plumbing crews in completing commercial and residential service work. This role is hands-on, with a strong emphasis on leadership in the field - troubleshooting issues, supporting technicians, and maintaining communication with the office. You'll ensure your team delivers quality work on time, upholds safety standards, and represents Kalos with professionalism and pride. Compensation: $30 - $36 per hour (based on experience) Schedule: Monday - Friday with on-call rotations as needed. Key Responsibilities Supervise plumbing crews on light commercial and residential services from start to finish. Plan, schedule, and coordinate manpower, materials, and equipment for daily work. Ensure installations meet state and local codes, manufacturer requirements, and specifications. Plan and coordinate manpower, materials, and equipment for each day's work. Support field technicians with troubleshooting and hands-on assistance when needed. Train and mentor apprentices and lead techs, reinforcing proper installation practices, customer communication, and safety protocols. Collaborate with field managers and project supervisors to review plans, track progress, and resolve field challenges. Conduct regular safety and quality checks on active job sites. Maintain accurate reporting on manpower, materials, job status, and customer feedback. Represent Kalos Services professionally to clients, contractors, and team members at all times. Requirements: Minimum 5 years of plumbing experience, including installation, service, or construction. 2+ years of leadership experience in a field or supervisory capacity preferred. Strong understanding of Florida plumbing codes, installation standards, and best practices. Proven ability to lead, motivate, and develop field personnel. Valid Florida driver's license with a clean driving record. Strong communication, problem-solving, and organizational skills. Commitment to safety, quality, and consistent performance. Ability to work independently and make sound field decisions under minimal supervision. Benefits: At Kalos, we believe in supporting our employees both at work and in life. That's why we offer a comprehensive and affordable benefits package designed to meet your health, financial, and personal needs. Our Benefits Include: Health Insurance: $500 deductible with significant savings-our employees pay 58% less for insurance than the average employer in Florida. Direct Primary Care membership for same-day or next-day appointments. $0 Copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications). Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills. $0 copays for Mental Health Counseling. Dental Insurance: Full coverage for preventive care. Vision Insurance: $10 for exams and $25 for lenses. Additional Perks: $10,000 in free life insurance for all employees, with options for additional life and accident insurance. Short-term and long-term disability coverage. 24/7 telemedicine access. Free cancer treatment with select providers. Free Employee Assistance Program (EAP) for personal support. For more details, visit kalosflorida.healthcare. Kalos is an Equal Opportunity Employer. We are committed to providing fair and equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. We value diversity and inclusion across our teams and encourage individuals with disabilities to apply. If you require a reasonable accommodation during the application or interview process, please contact our HR team at *******************. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
    $30-36 hourly 5d ago
  • (RN) Call Center Nurse Specialist // Orlando FL 32822

    Mindlance 4.6company rating

    Customer service supervisor job in Orlando, FL

    Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision. Essential Duties and Responsibilities 1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include: · Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. · Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients. · Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. · Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes · Educator: Complete patient teaching in relation to the use of products 2. Participates in program specific customer meetings and training sessions. 3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests. 4. Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions · Performs other related duties as assigned or requested. Scope of Position Responsibilities · For Internal and External Relationships: Responsible for customer and patient interactions. · For Organization Influence : Limited - Works within the guidelines of a specific program. · Limits of Authority : Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director. Job Qualifications · Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment. · Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment. License/Certifications · Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana Additional Skills · Analyze data · Answer telephones · Develop/maintain networks on a broad cross section · Effective at group involvement · Handle multiple tasks · Compile data/statistics · Establish filing system · Input data into computer systems · Use computerized spreadsheets to conduct analysis · Problem solving · Research information · Strong communications-written and verbal · Time management · Effective interpersonal, negotiating and communication skills required. Computer Skills · Data entry · Visual concentration on computer screens · Multi-user computer systems · Personal Computer · Microsoft Office - Word, Excel, Microsoft Office Working Conditions/Physical Demands Normal office environment Lifting under 10 pounds Ability to travel for contract requirements If you are available and interested then please reply me with your “ Chronological Resume” and call me on ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************
    $25k-32k yearly est. Easy Apply 9h ago
  • Customer Experience manager

    Michaels 4.2company rating

    Customer service supervisor job in Orlando, FL

    Store - ORL-WATERFORD LAKES, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $23k-41k yearly est. Auto-Apply 60d+ ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Ocoee, FL?

The average customer service supervisor in Ocoee, FL earns between $27,000 and $56,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Ocoee, FL

$39,000

What are the biggest employers of Customer Service Supervisors in Ocoee, FL?

The biggest employers of Customer Service Supervisors in Ocoee, FL are:
  1. Petsuites
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