Customer service supervisor jobs in Sarasota, FL - 1,738 jobs

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

As an Airside Experience Associate, you play a hands-on role in delivering safe, efficient, and guest-focused service within the private aviation environment. Your support helps keep day-to-day operations running smoothly, while also contributing to an exceptional ground experience for guests and crews alike. You'll be responsible for the careful handling of baggage, cargo, and freight, as well as monitoring secure airport access points - all with a mindset of service, precision, and safety. Whether you're managing ramp activity or assisting with aircraft support, your presence contributes directly to a positive and seamless guest journey. This role requires flexibility to work different shifts, including nights, holidays, and weekends, with the ability to operate in both indoor and outdoor conditions near active aircraft and ground equipment and in varying weather conditions. If you take pride in operational excellence and love creating exceptional guest experiences, this is your opportunity to make an impact from the ground up.

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

FLSA STATUS: Not-Exempt About Leeds Resources: At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process. We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis. About our Client Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need. The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment. Job Qualifications: Bilingual in English and Spanish Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience Successful completion of applicable background screening required

🚨 NOW HIRING: Patient Support / Customer Care Specialist (Onsite | Clearwater, FL) 🚨 We're partnering with a growing healthcare-focused organization that is immediately hiring 10+ professionals for a Patient Support / Customer Care Specialist role due to increased demand. This is a full-time, onsite position offering $22/hour, ideal for candidates with strong customer service experience who enjoy supporting patients, clinics, and internal teams in a fast-paced, high-impact environment. ✨ Why this opportunity stands out: Immediate hiring with 10+ open positions Stable, full-time role with consistent hours High patient and customer interaction Collaborative, team-oriented environment Opportunity to grow within a healthcare organization 🩺 What you'll be doing: Serving as the primary point of contact for patients, clinics, and healthcare providers Handling inbound and outbound calls, emails, and messages with professionalism and urgency Educating patients and customers on medical products, usage guidelines, and delivery timelines Supporting sales and internal teams with order processing, tracking, and follow-up Monitoring open orders and backorders to ensure timely fulfillment Documenting all interactions accurately in CRM or EMR systems Resolving customer concerns while maintaining HIPAA compliance ✅ What we're looking for: 2+ years of customer service or dispatching experience Experience handling inquiries across multiple channels (phone, email, chat) Strong communication and organizational skills Ability to work onsite and maintain regular, predictable attendance Spanish fluency is a plus, but not required 📩 Interested? Apply ASAP by submitting your updated resume today. Interviews are happening now. 📍 Location: Clearwater, FL (Onsite) 💲 Pay: $22/hour

FAST of Florida is seeking a Dispatcher/Customer Service Representative to join our growing team! The Customer Appointment Specialist creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team! As a Dispatcher/Customer Service Representative, your essential responsibilities will include but are not limited to: Provide top-notch customer service to both internal and external customers. Take incoming customer calls. Schedule work for all service lines (HVAC, Electrical & Plumbing) Prioritize calls according to urgency and importance (emergency vs non-emergency). Maintain the dispatch board. Inform customers of the progress of service operations while ensuring that Technicians operate in a cost-effective fashion. Ensure Technicians are on route and show up on time. Verify Technicians have included photos, notes, and adequate detail in work orders. Daily follow-up on assigned service line. Administer proposals/quotes in a timely manner (within 24 hours). Work with department manager to ensure more complex quotes are issued on time and accurately. Courtesy call all residential customers once work is completed to ensure customer satisfaction. Send online review requests after courtesy call is completed and all issues are resolved. Take part in the Saturday rotation and closing shifts. Ensure all jobs are closed out accurately and in a timely fashion. Qualifications: High School Diploma or GED required. Experience in large service operations preferred. Advanced customer service skills required. Excellent time management and organization skills. Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task. Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Strong interpersonal skills. Ability to deal effectively with a diversity of individuals at all organizational levels. Good judgement with the ability to make timely and sound decisions. Creative, flexible, and innovative team player. Ability to work under high pressure effectively and maintain positive attitude.

The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending. Responsibilities include, but are not limited to: Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes. Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers. Underwrite complex new loan requests and modifications. Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package. Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans. Assure that credits are accurately risk rated and credits are properly monitored and reported. Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division. Create and maintain current BSA Information. Adhere and comply with all requirements of watch list and EDD procedures. Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts. Assist in preparation of quarterly CLMR reports. Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms. As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders. Required Skills: Knowledge of SBA 7a Underwriting Knowledge of credit underwriting, accounting and loan documentation with the ability to. Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management. Proficient computer skills using Microsoft Word, Excel and Outlook. Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers. Strong personal time management skills. Strong mathematical skills. Strong credit skills. Strong administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Required Experience: High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position. Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred. Full-time/Part-time Full-time FLSA Exempt Location(s). 405 N Westshore Blvd, Tampa, Florida 33609, United States 180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range $110,600.00 - $195,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined

is not open to C2C* Role: Contact Center Representative Openings: 12 Pay: $20/hr. Duration: 3-4 Month Contract - Potential Perm Conversion Must Haves 1+ year of professional customer service experience Bilingual in English and Spanish (able to speak fluently) Strong communication skills (verbal and written) with the ability to explain complex information clearly Proficiency in computer systems and data entry Ability to handle high call volumes while maintaining accuracy and professionalism Problem-solving and critical thinking skills to resolve member inquiries effectively Ability to work flexible schedules, including evenings or weekends if required Plusses Experience working in a contact center environment (specifically in financial industry) Knowledge of banking or credit union Day-to-Day Insight Global is seeking contact center representatives to support a local client. They will be providing over the phone support to members of the credit union in regards to a new mobile banking application. They will service around 50-55 calls a day. The support will include navigating the features in the mobile application and assisting with account access. Schedule: Training: 10 day (2 weeks) Monday-Friday 8-5 Business Hours: M-F 7am-8pm, sat 8-1pm (Must be flexible to work shifts within the normal business hours)

Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc Use of case management software and call management software preferred. They use ServiceNow for Case Management. Answer and field all types of calls that come in - provide assistance and/or direction. Provide One HR expertise and support to the HR community and employees

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Tittle: Customer Support Representative Location: Largo , FL Must have: 1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day) 2. Call center or retail customer service experience. 3. Excellent clear communication skills 4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017. 5. Must be able to start 8/22 Job Description: Role and Responsibilities Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week Determine specific breakdown location, and secure appropriate dispatch service for the customer Represent well established and internationally known brands Work in a positive, production driven environment Qualifications and Education Requirements Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide Ability to read maps and utilize internet resources to determine customer's location Active listening skills 1-2 years of experience in Customer Service (Call Center preferred) High School Diploma or equivalent Schedule Flexibility is a must Desire to help others Possess a positive attitude Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each) Intermediate Microsoft Office/Windows Proficiency Basic PC knowledge and ability Additional Information Please contact Roja Maturi at 727-378-1166

Description Customer Success Supervisor Be a Leader in Customer Experience and Drive Long Term Retention Are you a strategic customer success leader with 3+ years of experience in customer retention while mentoring high performing teammates and driving measurable improvements in customer retention, add-on sales, and customer satisfaction? Do you excel at balancing hands on leadership with operational excellence across the entire customer lifecycle? Can you transform customer insights into scalable processes while maintaining a customer focused culture and increasing revenue? With 46 years of success as an AI powered trading technology pioneer, VantagePoint AI is entering an exciting growth phase, and we need an experienced Customer Success Supervisor to be a leader our customer coaching, customer service, and retention initiatives. Why VantagePoint AI? Join a recognized industry leader blending AI driven innovation with financial market expertise. Lead customer success within a close-knit, high-performance team of just under 100 professionals. Experience true work life balance with standard business hours (8:30 AM to 5:30 PM, limited weekends). Receive 100% employer paid healthcare and dental coverage. Thrive in a collaborative, people first culture that values both tradition and forward thinking strategies. Enjoy company sponsored social events, team building retreats, and a modern workspace in Wesley Chapel. Your Impact as Customer Success Supervisor You won't just support customers. You will be a versatile leader who excels across the entire customer journey, from frontline support to strategic retention initiatives. Your ability to flex between hands-on customer service, team mentorship, and cross-functional collaboration will directly impact customer satisfaction, loyalty, and long-term retention while ensuring operational excellence across all customer touchpoints. Customer Support Excellence & Team Development Lead by example in delivering exceptional customer support, actively handling escalations, complex cases, and high-priority customer inquiries Support, mentor, and develop team members across customer support, onboarding, and retention functions Stay deeply engaged in frontline support activities to maintain expertise, model best practices, and remain connected to evolving customer needs Help foster a culture of responsiveness, empathy, problem-solving, and continuous improvement throughout the support organization Assist in developing, implementing, and facilitating training programs focused on support quality, product knowledge, and customer communication skills Lead coaching sessions to elevate team performance in customer support delivery Demonstrate flexibility by seamlessly shifting between customer-facing support work, team mentorship, operational tasks, and strategic projects Customer Retention & Relationship Management Take ownership of retention initiatives by proactively identifying at-risk customers and implementing intervention strategies to prevent churn Monitor customer health metrics and support data-driven analysis to predict and address retention risks before they escalate Build and maintain strong relationships with key sales stakeholders, serving as a trusted advisor and escalation point for critical issues Support retention strategies designed to improve customer satisfaction and reduce attrition Collaborate with cross-functional teams to address customer pain points, resolve recurring issues, and enhance the overall support experience Track and analyze retention metrics, onboarding completion rates, time to value, and customer satisfaction scores to identify improvement opportunities Help implement proactive outreach programs that strengthen customer relationships and demonstrate ongoing value Versatile Customer Lifecycle Support Support the end-to-end customer journey from initial onboarding through renewal, demonstrating flexibility across all phases of the customer lifecycle Help design and optimize support processes, onboarding workflows, and retention touchpoints that drive product adoption and customer satisfaction Flex between operational execution and strategic planning to ensure seamless customer experiences at every stage Assist in implementing scalable systems and workflows for support ticket management, customer communication, and success operations Partner with Sales, Product, and Marketing teams to ensure smooth handoffs, consistent messaging, and alignment on customer goals Adapt quickly to shifting priorities, handling everything from urgent customer escalations to long-term process improvement initiatives Quality Assurance & Support Performance Support quality assurance frameworks specifically focused on customer support interactions, response times, and resolution effectiveness Monitor and analyze key support performance indicators including CSAT, NPS, first response time, resolution time, ticket volume, and customer satisfaction scores Conduct quality reviews of support tickets, calls, and customer interactions to maintain service excellence and identify coaching opportunities Use support data and customer feedback to drive continuous improvement in team performance and support delivery Assist in delivering insights and reporting to leadership with clear recommendations for enhancing support operations and retention outcomes Cross-Functional Collaboration & Customer Advocacy Serve as a strong Voice of the Customer, championing support feedback and retention insights across the organization Collaborate with Product teams to communicate recurring customer issues, feature requests, and support trends that impact retention Partner with Sales and Revenue Operations to ensure smooth post-sale transitions and proactive support for new customers Work with Marketing to leverage customer success stories, support insights, and retention data for lifecycle campaigns Coordinate with leadership to identify support inefficiencies, retention gaps, and opportunities for scalable, customer-centric solutions What You Bring to the TableRequired Experience & Expertise 3+ years of hands-on experience in customer support, customer success, or customer-facing operations Proven track record of delivering exceptional customer service while contributing to improved retention, satisfaction metrics, and operational efficiency Demonstrated experience supporting and mentoring customer-facing team members in support or success functions Strong background in handling customer escalations, resolving complex issues, and managing difficult conversations with professionalism and empathy Emerging leadership capabilities with readiness to take on supervisory responsibilities while maintaining active support involvement Bachelor's degree in Business, Communications, or related field (or equivalent experience) Hard Skills Deep expertise in customer support best practices, ticketing systems, and support workflows Data-driven mindset with experience tracking and reporting on customer support and retention KPIs (CSAT, NPS, churn rate, retention rate, response time, resolution time) Strong analytical skills with ability to identify support trends, diagnose retention issues, and implement data-informed solutions Proficiency with CRM platforms (Salesforce), customer support tools (Zendesk, Intercom, Freshdesk, or similar), and reporting systems Experience with customer journey workflows, support escalation processes, and retention lifecycle strategies Familiarity with quality assurance methodologies, support performance management, and customer feedback systems Understanding of SaaS business models, subscription metrics, and how support excellence drives revenue retention Soft Skills & Leadership Qualities Customer-first mindset with genuine passion for solving problems, delivering exceptional support, and building lasting relationships Exceptional communication skills with ability to handle difficult conversations, de-escalate tense situations, and influence across all levels Highly adaptable and versatile with proven ability to flex between hands-on support work, team leadership, strategic projects, and operational tasks Empathetic team player who builds trust, fosters collaboration, and supports team performance through coaching and mentorship Solution-oriented problem solver with ability to identify root causes of support and retention issues and implement scalable fixes Proactive and results-oriented with strong sense of ownership, accountability, and bias toward action Resilient and composed under pressure with ability to thrive in a dynamic, fast-paced support environment Willingness to roll up sleeves and handle frontline support, escalations, and complex customer issues to stay connected to customer needs and model excellence Growth mindset with eagerness to develop leadership skills while maintaining deep customer support expertise Preferred Skills Experience in fintech, financial services, SaaS, or high-growth technology environments with complex support needs Background in customer retention programs, churn analysis, or customer health scoring Exposure to support automation, customer onboarding tools, or lifecycle communication platforms Experience with multiple support channels (email, chat, phone, social media) Interest in pursuing certification in customer experience, support management, or quality assurance Compensation & Benefits Competitive base salary commensurate with experience 100% employer-paid healthcare and dental coverage Generous paid time off (PTO) and paid holidays Birthday leave Company-inclusive birthday, anniversary, and special achievement celebrations Professional development and growth opportunities in support leadership Work with cutting-edge A.I. technology in the fintech space Off-site company-sponsored events for employees and family members A stable and thriving company positioned for long-term growth, regardless of economic conditions Location & Work Arrangement On site employment at our modern offices in Wesley Chapel, FL (Tampa Bay Area) Be Part of Something Bigger At VantagePoint AI, you won't just manage customer support. You'll be a strategic leader helping independent traders achieve financial freedom by ensuring they receive world class service and support. This is your chance to make a measurable impact at a company that has been revolutionizing trading technology for over 46 years. Ready to lead? Apply today and help us write the next chapter in customer success excellence. We participate in E-Verify.

Customer Service Manager Acree Plumbing Air & Electric - Call Center | Tampa, FL 33619 Full-Time | Exempt | On-site Salary: $65,000 - $72,000 DOE + Annual Bonus Opportunity Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service. At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins! Why work for Acree Plumbing Air & Electric? Free On-site Barber Career advancement - our install and HVAC department managers started as techs at Acree, and now they run the show! Celebrate Wins! - Company-paid seasonal and annual events. Lead with Purpose at One of Florida's Fastest Growing Home Service Companies Acree Plumbing Air & Electric is expanding in Tampa, FL-and we're looking for a hands-on Customer Service Manager to lead our call center operations. This is a key leadership role responsible for coaching a team of 20+ CSRs, driving customer satisfaction, and optimizing booking and conversion rates. If you're a natural leader with a passion for delivering top-tier customer experiences and building high-performing teams, we want to hear from you. What You'll Do: Lead, coach, and develop a growing team of Customer Service Representatives Build onboarding and development plans to support CSR growth and performance Handle escalated calls and model high-level service recovery practices Monitor KPIs such as booking rate, conversion, and response time to drive team accountability Collaborate with dispatch and branch managers to maximize schedule capacity and customer satisfaction Develop and document SOPs to create consistency and operational excellence Continuously identify process improvements to boost team efficiency Recruit and train new team members as the department scales Foster a team culture built on trust, ownership, and world-class service What You Bring: Proven experience leading a high-performance customer service or call center team Proficiency in Microsoft Office, especially Excel, and call center software Strong communication skills and a customer-first mindset Track record of process improvement and cross-functional collaboration Comfortable in a fast-paced environment with multiple priorities Flexible availability, including occasional weekends Willingness to travel to other local branches as needed Preferred Qualifications: Bachelor's degree 5+ years of leadership experience in customer service Sales or negotiating experience a plus Why You'll Love Working With Us: Competitive salary + annual bonus opportunity Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Life and disability insurance Employee assistance program Generous employee discounts Career advancement and ongoing training Join a company that's committed to its people, its customers, and doing things the right way. Apply today to make an impact at Acree Plumbing Air & Electric in Tampa FL. Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Ensuring customers are satisfied with products or services Letting customers or clients know about additional prodcuts or services Escalating queries and concerns Toubleshooting common issues with a prodcut or service Working with a team of CSR's and other departments to fidn appopriate solutions

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 - $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Customer Service Assistant Manager Are you an experienced Customer Service Assistant Manager looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Customer Service Assistant Manager Daily Responsibilities: Assistant Customer Service Managers usually play the role of a front man Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways In addition, they are assistants to the Customer Service Manager Assist in completing the duties of the customer service manager They serve as the customer service manager when their superior is not around Supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well Responsible for helping in the development and execution of training programs for customer service representatives Elevating all personnel performance related issues to the Manager of customer service immediately Provide excellent customer service to internal and external customers Overseeing a team of 30 employees Hours for this Position: TBD Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Qualifications Customer Service Assistant Manager Requirements: General degree or associate's degree from an accredited institution. Must have 1+ years of customer service experience Must have 1+ years of healthcare experience Additional Information Interested in being considered? If you are interested in being considered for the Customer Service Assistant Manager position, please contact Tyler at 407.478.0332 Ext 171

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities For more information on the Care Provider Background Screening Required follow this link: ******************************** External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $20.00 - $23.00 / Hour

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team in Tampa, FL. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". Work Schedule: Monday-Friday 6pm-2:30am. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Job Responsibilities Supervise the day to day operations of the non-technical staff for the Department Name department Assist with preparation of laboratory specimens for analysis and testing Directly supervise, train, and mentor non-technical personnel of the department Monitor daily workflow in the lab and schedule adequate coverage Responsible for ensuring all shifts in the department are properly staffed Research and resolve any production errors while escalating when necessary Engage in continuous process and service level improvements Perform quality assurance checks to ensure efficiency and accuracy Prepare and maintain Quality Assurance records and documents Meet regularly with direct reports to provide coaching and feedback for their development Responsible for administering and managing policies and procedures Requirements High school diploma or equivalent Associate's degree or higher is preferred 3 years of relevant experience; preferably in a clinical laboratory Prior supervisory or leadership experience is a plus Familiarity with laboratory operations as well as policies and procedures is preferred Strong computer skills and working knowledge of Microsoft Office Excellent communication skills; both written and verbal High level of attention to detail with strong organizational and prioritization skills Strong critical thinking skills with the ability to make decisions in a fast paced environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Full-time Description The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level. RESPONSIBILITIES: Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position. Establish and manage a team of qualified and trained Teammates Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director Maintain a safe working environment and educate Teammates on practicing safe procedures Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards Report liability hazards found in the community to Property Director and or, Regional Director Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc. Respond to all service requests in a timely manner to ensure resident satisfaction Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service Responsible for service follow-ups and team's success in service delivery and completion Prepare and inspect apartments for move-in readiness after becoming vacant Conduct all work in compliance of OSHA and Equal Housing Opportunity Monitor storing of equipment, supplies, and tools in a secure area Delegate+ inventory of supplies and tools Manage budget for equipment and supplies for maintenance and order supplies from vendors Manage and authorize overtime for non-exempt teammates Ensure that all work is performed according to Crown Residential's procedures and standards Make recommendations and modifications regarding property performance, business needs, etc. Any other tasks assigned or directed OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget Attend all required Crown Residential maintenance trainings Ability to effectively work in a team setting and collaborate with administrative staff Possess and practice exceptional safety skills while on the job. Be highly motivated and have a positive attitude Valid Driver's License and reliable transportation Ability to prioritize multiple tasks, follow-up, and follow through Ability to provide coverage on a rotating basis for property on an on-call basis as needed Awareness of working long hours outdoors and in the elements Professional appearance and demeanor Have a thorough knowledge of safety and the proper operation of all tools and equipment. Ability to effectively manage and lead a team of Service Teammates Have excellent customer service skills when talking to residents about service needs. Hands on working knowledge of typical apartment maintenance Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely Consistent, regular and in person attendance during assigned hours at the workplace are required Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. Requirements EDUCATION, EXPERIENCE, CERTIFICATION: Required: High school diploma or equivalent EPA Section 608 HVAC Type I Preferred: Bachelor or Teammates degree Previous experience in a maintenance supervisory role in the multi-family/hospitality industry CFC/EPA, CPO certifications North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC)

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention. The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity. Critical areas of expertise include: * Knowledge of computers and ability to learn software applications * Excellent verbal, interpersonal and problem-solving skills * Working well in team environment * Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center * Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events. * Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff. * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff. * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor. * Ability to work towards common goals and objectives in a collaborative and team-centered environment. * When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations. * Perform all duties, tasks and projects as assigned by supervisor. * Assists with other projects as needed and participates in all staff meetings and/or related meetings. * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor. POSITION REQUIREMENTS: Education/ Experience Required: * High school degree, or equivalent is required. Associate's degree preferred. * Excellent verbal, interpersonal and problem-solving skills * Bilingual in English and Spanish * Ability to work in a fast-paced and constantly-changing environment * Ability to multi-task * Ability to relate effectively to diverse groups of people from all social and economic segments of the community * Ability to handle conflict professionally and manage conflict resolution in a timely manner * Previous customer service, sales or related experience * Knowledge of computers * Must be able to work flexible hours including evenings, weekends, and holidays * Able to learn and understand YMCA membership operating system and call center software Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised