Industrial Client Service Leader
Customer service supervisor job in Lawton, OK
can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by:
- Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities
- Developing and maintaining high value relationships with industrial clients
- Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects
- Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients
- Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith
**Job Title:**
Industrial Client Service Leader
**Group:**
IND
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's Degree.
- 10 years of related experience.
- PMP (PMI), CCM or DBIA certification is required (within 12 months of hire or promotion onto the Approved Project Manager list).
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
- Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
- EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewater
- Bachelor's degree in engineering preferred
- Excellent interpersonal and communication skills.
- MBA, MS or MA degree
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
20%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$119,829
**Pay Range Maximum:**
$209,726
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Community Engagement Specialist (Part-Time) - Wichita Falls
Customer service supervisor job in Wichita Falls, TX
The Community Engagement Specialist (Part-Time) will work 25-30 hours a week with a varying schedule and report to the Community Engagement Lead. They are responsible for directly engaging with the public to represent Girl Scouts as an organization and promote the benefits of being a Girl Scout, with the aim of identifying and attracting new Girl Scout members, adult volunteers, and community partners within an assigned geographic area. The goal of the Community Engagement Specialist (Part-Time) is to appeal to a diverse population of Girl Scouts that reflects the population of our community. Additionally, they establish relationships with community partners that could offer unique programming for girls or support Girl Scouts programming financially, seamlessly transitioning those relationships to other departments for ongoing cultivation.
The Community Engagement Specialist (Part-Time) also prioritizes diversity, equity, inclusion, belonging, and access to ensure delivery of the best quality Girl Scout leadership experience for girls. In collaboration with the Community Engagement Lead, the Community Engagement Specialist (Part-Time) will exercise discretion and judgment with respect to matters of significance. This job is not routine, clerical, or administrative in nature.
Requirements
Essential Duties and Responsibilities
Increases Girl Scouts' visibility, enhances reputation and engages in the community through networking, collaboration, and events.
Establishes, cultivates, and maintains partnerships and relationships with schools, community organizations, faith-based organizations, and businesses to promote and deliver Girl Scouting within the assigned community.
Increases the positive impact of Girl Scouts in our community by meeting or exceeding annual new membership recruitment and lead generation goals for girl and adult members.
Plans and executes events that increase community awareness of the benefits and outcomes of Girl Scouts and bring more members and volunteers to our movement.
Nurtures leads from in-person events and digital campaigns by communicating effectively in writing, by phone, and in person to sell the Girl Scout experience.
Recruits adult volunteers to key leadership positions within a troop.
Utilizes Volunteer Systems (Salesforce) to consistently document members and lead communications.
Collaborates closely with departmental management, teammates, and other departments to inform membership and partner development strategies, plans, and tactics.
Identifies neighborhoods currently underserved by Girl Scouts, gaining an understanding of community needs, and working with other departments at Girl Scouts of Texas Oklahoma Plains to establish a service delivery opportunity to meet those needs.
Ensures all grassroots engagements and activities establish and maintain access to Girl Scouting among a diverse population.
Participation in year-round Girl Scout recruitment campaigns including fall, winter-daisy, extended- year, and summer.
Responds appropriately and professionally through email, phone, and face-to-face interactions.
Enhances Girl Scouts' reputation through interactions with the public.
Manages, organizes, and maintains files, logs, operating procedures, and records that relate directly to this position.
Actively updates database records and maintains the database consistency and integrity
Utilizes council reporting tools to analyze and act on new membership and lead data.
Maintains strict confidentiality and professionalism when handling sensitive information.
Performs other duties or assists other projects as assigned.
CORE COMPETENCIES
Interpersonal Relations 9. Conflict Management
Customer Service Responsiveness 10. Adaptability
Oral/Written Communication Skills 11. Team Building
Personal Integrity/Professional Conduct 12. Information Management
Decision Making and Judgement 13. Organization Knowledge
Business Acumen 14. Self-Management
Fostering Diversity 15. Achieve Results
Problem Solving 16. Time Management
JOB QUALIFICATIONS - - Knowledge, skills and abilities
Bachelor's degree or equivalent experience in related field.
Bilingual in Spanish preferred but not required.
Membership in the Girl Scout organization.
Commitment to the mission and goals of Girl Scouting.
Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, volunteers, and others in contact with.
Verbal fluency, good grammar, and professional appearance.
Must be willing to work with all people without regard to race, religion, ethnic origin, socio-economic status, sexual orientation, age, or disability.
Proven ability to work with volunteers, community leaders, organizations, and businesses.
Proven ability to effectively manage multiple priorities, meet deadlines and produce results.
Ability to work a flexible schedule including travel, nights, and weekends.
Experience in using Salesforce software is a plus.
Proficiency in Microsoft Office Suite.
Have and maintain a valid driver's license in the state where employee works/resides, and acceptable driving record, acceptable insurance, and reliable transportation.
Must complete and pass a criminal background check.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
CERTIFICATIONS/LICENSES
None required.
Salary Description $17.44 - $21.00 Hourly
Member Relationship Specialist
Customer service supervisor job in Lawton, OK
The Member Relationship Specialist serves as a vital liaison between members and the credit union, ensuring professional handling of members' financial needs. This role requires the ability to provide accurate account information, address inquiries, and assist with transactions while fostering a positive member experience. Additionally, the MRS is responsible for verifying loan collateral lien filings, ensuring accuracy in General Ledger (GL) balances, and maintaining complete and accurate records for loans and related documentation.
Duties and Responsibilities:
Display passion, commitment and drive to deliver an experience that improves our members' financial lives.
Engage with members as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic and scheduling member appointments.
Build relationships with members to meet financial needs.
Maintain a working knowledge of the many aspects of the credit union to better serve members including knowledge of all FSFCU products.
Answer telephone account inquiries from members and process their requests including; funds and transfers between accounts, check reorders, order check copies, payroll allocations, stop payment orders, credit and debit transactions and membership file updates.
Perform outbound calls and send outbound emails as assigned and by set due date. Provide proactive member outreach to gauge success and offer new tools to help them meet their financial goals.
Proficient in check ordering, credit/debit card ordering, processing simple adjustments to members' accounts, researching member disputes and problem resolution. Respond promptly to members' requests and/or concerns.
Maintain equipment and files necessary to keep accurate records of member accounts, including membership forms and account change forms. Scan information into the computer system.
Cross-sell and process IRA and CD account transfers, rollovers and withdrawals. Prepare and process direct deposit forms and payroll allocations. Proficient in IRA products and procedures, including IRA Direct.
Close accounts according to procedures and attempt to retain member relationship.
Seek ways to acquire new memberships via referrals and lobby engagement.
Able to accurately open new member accounts in a timely manner while cross selling products and services.
Identify member needs through building rapport and asking open-ended questions and strive to meet those needs. Present, promote, and recommend products and services to meet member needs and to contribute to overall branch performance goals.
Acquire and retain member relationships through relationship building, financial goal planning and overcoming objections.
Educate members on how to use alternate channels/digital platforms to bank on the go.
New account duties include interviewing potential members to obtain information and explain available financial services. Verify potential members for field of membership qualifications, complete and obtain signature in workflow, prepare temporary checks, open accounts for members. Accurately run Chex Systems/ID Verify. Review military status according to procedure.
Understand lending guidelines to assist members regarding lending services. Accurately input loan information, create and process loan documents as needed. Able to review completed applications and fees.
Track loans in process and identify what is needed to complete and fund.
Understand loan disbursing; proficient in checking and closing loans.
Thorough understanding of Motor Vehicles processing. Able to process title work to perfect credit union liens in a timely manner.
Accurately perform routine transactions, including processing deposits, withdrawals, loan payments, transfers, domestic and international wires, issuing and cashing checks, receiving credit card payments and processing cash advances.
Maintain at or below branch specific MRS transaction limit.
Receive payments for installment and share secured loans, ensuring that payments equal amount due including any late charges.
Operate, maintain, and balance coin machine. Tend to ATM duties if applicable.
Balance to system generated proof to verify no cash on hand in drawer. Review, verify and consolidate checks within teller capture. Report any discrepancies to supervisor.
Sell travel cards nd other “sale” items and maintain logs and inventories.
Perform vault operation duties as needed, including but not limited to: order branch cash and load/audit branch cash dispensers.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, negotiability and/or fraud, and enter deposits into computer records. Adhere to check hold policy.
Process stop payments on checking accounts and on official checks.
Knowledge of back office procedures including advanced account research and daily routines.
Maintain a working knowledge of procedures and may have the authority to override to provide overrides for other FSR's.
May be required to open and/or close branch.
Ensure station is properly stocked with forms, supplies, etc.
Assist FSR's in cross-sell of CU products by answering inquires, informing members of new services and product promotions, determining member needs and recommending alternate channels when applicable in cross selling products and services and ensure their understanding of sales techniques.
Represent FSFCU in a courteous, efficient and professional manner at all times. Maintain positive attitude when dealing with members and co-workers. Work cooperatively in a team environment with other staff members.
Maintain professional appearance and good attendance.
Ensure highest level of accuracy and confidentiality in all credit union business.
Comply with BSA and Fair Lending regulations when performing all job requirements, and stay abreast of updates/requirements of BSA/OFAC/CIP through the completion of training courses assigned annually by trainer as well as meetings discussing BSA compliance activities. Complete all require training programs.
Skills:
This position requires exceptional interpersonal, communication, and relationship-building skills to work effectively with others and foster positive interactions. Strong attention to detail and problem-solving abilities are essential to ensure accuracy and resolve member issues efficiently. The associate must demonstrate proficiency in digital banking tools and the ability to educate members on their usage, enhancing their overall experience. A solid understanding of computer systems, including Microsoft Word, Excel, is required. The ability to interpret policies, procedures, and regulations is necessary to assist members effectively. Additionally, excellent phone etiquette, professional manners, and competency in 10-key by touch are expected.
Education:
High school diploma, equivalent, or an equivalent combination of education and experience are required.
Physical Demands/Work Environment:
Duties of this job frequently require associate to talk, hear, stand, sit, write and type. Associate is occasionally required to walk or bend. Associate is frequently required to use hands and fingers, handle and feel objects, tools, or controls. Associate may be required to occasionally lift and/or move up to 50 pounds. Job requires close vision for computer work and ability to adjust focus from computer to member interface. The work environment is an office setting. Noise level is usually moderate. While safety precautions are in place, due to the nature of the industry, robbery is possible. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Remote Work:
Remote work is not available due to the nature of the job.
This job description is not a complete list of all the duties and responsibilities, nor does it constitute an employment contract. Duties and responsibilities may be added, deleted, or changed at any time at management's discretion.
Customer Service Specialist
Customer service supervisor job in Wichita Falls, TX
AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Service Specialist
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Job Duties:
Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Meet quality assurance requirements and other key performance metrics
Facilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills
Actively listens to patients and handle stressful situations with compassion and empathy
Flexible with the actual work and the hours of operation
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents
Competency, Skills and Abilities:
Excellent customer service skills
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a group
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements
Minimum Job Qualifications:
High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
Exact job experience is considered any of the above tasks in a Medicare certified.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
Customer Service Specialist
Customer service supervisor job in Wichita Falls, TX
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Title: Customer Service Specialists
Length: Temp-to-Hire
Shift: Monday through Friday an assigned 8 hour shift between 8:00 AM and 6:00 PM.
MANDATORY 12 week training from 8:00 AM- 4:30 PM. Perfect attendance is required for first 12 weeks.
Please take a moment to review the details below and if you or if you know someone who this would be perfect for, please contact Sandeep at 813-315-4191. Please provide an updated resume and best number to be contacted.
Job Description:
Working in a Call Center Environment
90% of the day will be spent on the phone
Providing prompt and quality customer service interactions
Document all communication in data base accurately and in a timely manner
Professionally communicate with all customers, clients and all levels within the organization
Qualities:
Office Environment experience
Great attendance record
Phone experience
Professional attitude and presence
Ability to think independently and work efficiently
Must have customer service experience-retail, restaurant, call center.
Candidates are on the phone 90% of the day accepting inbound phone calls from customers who have a question or concern. The goal of the customer advocate is to provide exceptional customer service while assisting customers in resolving their problem.
Additional Information
Please contact Sandeep at 813-315-4191
Account Manager / Customer Specialist
Customer service supervisor job in Lawton, OK
Description Account Manager is responsible for contacting all customers who's Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.
The Account Manager's priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.
Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job. More Requirements/Responsibilities Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:
* Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer's need, expectation or problem. This will most often be done by phone but may require going to the customer's residence to either discuss their account or pick up the merchandise either at the customer's request or as a dictated by Company Policy.
* Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
* Contact references on all accounts that do not return calls.
* Mail letters according to mail program.
* Recognize and create opportunities to renew customer agreements
* Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
* Handle field collections and de-installations.
* Fluency in English is a must, fluency in Spanish is highly desirable.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Service Advisor
Customer service supervisor job in Wichita Falls, TX
Nissan of Wichita Falls is looking for Service Advisors! Advance your career and start making some REAL money!!! Dealership experience highly preferred! Service Advisor Positions Open! Tired of your pay plan being changed? Tired of Management & systems that do not support you?
Are you a top performer and consistently deliver the best numbers in your service department?
We understand what Top Performers need to thrive.
We are looking for talented service advisors to join our team of All Stars! We have a fun and unique system that produces extraordinary results. Do you have the horsepower to join our team of All Stars? Ready to be both challenged and rewarded? Then apply and bring your results to a dealership that will REWARD them!
Dealership experience highly preferred!
Nissan of Wichita Falls has an opportunity for highly driven, self-managing Service Advisors to join our professional and high tech group.
Advisor responsibilities include but not limited to:
* Greeting customers promptly
* Obtaining customer and vehicle information
* Clearly reporting all vehicle symptoms as described by the customer
* Determining and recommending needed maintenance base on age, mileage and history of vehicle
* Prepare a complete and accurate estimate of cost for labor and parts
* Establish follow up time
* Monitor the progress of each vehicle throughout the day, and updating customers frequently
* Verifying that the final invoice reconciles with the work performed on the repair order
* Explaining all completed work and charges to customers
Job Requirements
* Be a top performer
* Have a winning attitude
* A desire for a long term career with a growing organization
* REYNOLDS computer experience a PLUS!
* Be ready to show us your results!
Dealership experience highly preferred!
Benefits/Perks:
* Medical, dental, life, and short-term disability Available
* 401K
* Vacation Paid Time based on years of service
* Automobile Service discounts
* Opportunities for advancement!!
Job Type: Full-time
Salary: $40,000.00 to $60,000.00 /year
Customer Service Manager - In Office
Customer service supervisor job in Bellevue, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Service Manager
Customer service supervisor job in Wichita Falls, TX
Job Details Management Grubbs CDJR of Wichita Falls - Wichita Falls, TX Full Time Graduate Degree Automotive
The Service Manager is the leader of the Service department within our dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.
Whom Would I Interact With?
This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers, and other store Associates, to name a few.
What are the day-to-day responsibilities?
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, and monitors the performance of the service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends manager's meetings.
Monitors the performance of the service department.
Strives for harmony and teamwork within the departments and with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Hold weekly department meetings.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Fosters professional employee development and coordinates with employees' need for advanced training.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Develop systems of quality checks of performance and tagging of special jobs.
Makes customer satisfaction a department priority, ensuring that service personnel is courteous and respectful in their customer interaction.
Create and use systems for follow-up of customer pay and warranty labor to ensure customer satisfaction; maintain repair order system that follows the three (3) “C's”; complaint, cause, and correction.
Develop standards of customer treatment and enforce their use; devise special processes for handling comebacks.
Establish and maintain an organized and up-to-date customer follow-up and record system.
Handles customer complaints immediately and according to the dealership's guidelines.
Resolve 100% of customer complaints within 48 hours.
Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct claims processing, and communicates warranty information and clarifications to customers.
Develops dealership service pricing plans and recommend them to the general manager.
Works with parts managers to find ways to improve the overall profitability of the dealership.
Keeps abreast of new equipment and tools available and recommends purchases.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Maintains a safe work environment.
Maintains a professional appearance.
Maintain daily required housekeeping in the service department to promote morale and quality standards; devise and implement a schedule of training for technical, productive, non-productive, and non-technical personnel.
Other tasks as assigned.
How will I know if I am successful?
The performance of a Service Director/Manager is measured by achieving:
Targeted sales and profit
Targeted expense management
Targeted Associate retention
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
3 to 5 years of Service Management experience
Ability to set and achieve targeted goals
Proven ability to attract, develop, and retain great talent
Strong financial and business acumen and the ability to drive revenue and profitability
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid driver's license and have and maintain an acceptable, safe driving record.
Benefits:
Paid Weekly
Paid Time Off (PTO)
Medical Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
Short-term Disability Insurance
Long-term Disability Insurance
401(k) with Company Match
Pet Insurance
Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Service Manager
Customer service supervisor job in Wichita Falls, TX
Wichita Falls Branch - Management / Full-Time / On-Site
At ASCO, our motto is "We're On It" - ready to serve, sell, quote, repair, rent, replace, and solve equipment challenges for our customers. We're looking for an ambitious Service Manager with a proven track record of managing service departments and a strong commitment to safety. The ideal candidate will bring exceptional customer service skills, a passion for driving revenue growth, and a dedication to developing a stellar team.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
About the Role
As a Service Manager, you'll lead the Service Department while collaborating closely with the Branch Manager to ensure operational efficiency, attract and develop top talent, and support customers in meeting their needs. You'll also play a key role in building and motivating a high-performing team of technicians and service support staff.
Key Responsibilities
Oversee the day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability.
Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals.
Recruit, train, and develop a high-performing team of technicians and support staff.
Monitor and manage technician training requirements and development opportunities.
Oversee repair work to ensure accurate and timely completion.
Maintain proactive communication with customers, addressing concerns and providing updates.
Conduct regular department meetings to discuss service work, safety, financial performance, and company updates.
Ensure adequate resources (parts, personnel, schedules) to meet customer and company needs.
Manage warranty claims, service quotes, and various administrative duties.
Uphold and enforce safety standards across all operations.
Requirements
Prior dealership service experience in the heavy equipment industry strongly preferred.
3+ years of supervisory experience with proven success in customer service and service department operations.
Strong problem-solving skills and the ability to meet the needs of customers, employees, and OEM equipment suppliers.
Self-starter with a sense of urgency and a commitment to delivering results.
Excellent organizational, communication, and people skills.
Proven ability to recruit, train, and motivate high-performing teams.
Proficiency in Microsoft Office products and dealer business systems.
Knowledge of federal and state safety regulations related to shop and job site operations.
Valid driver's license with a clean driving record.
Benefits
Why Join Team ASCO?
Compensation & Benefits:
Guaranteed base salary + commission potential
100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays
Unique Perks:
ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education
Paid training and career development opportunities
Our Core Values:
Honor God
Develop People
Pursue Excellence
Grow Profitably
Be Part of Something Bigger
At ASCO, we're not just servicing equipment - we're building relationships that empower our customers to succeed. If you're a results-driven professional with a passion for solving challenges, we want you on our team.
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
Auto-ApplyService Advisor
Customer service supervisor job in Lawton, OK
Service Advisor Location: Lawton, OK, 73505 Job Description:
We are seeking a Service Advisor to join our team in Lawton, OK. The Service Advisor will be responsible for providing excellent customer service to clients who bring their vehicles in for maintenance or repairs. The ideal candidate will have strong communication skills, be detail-oriented, and have a passion for helping customers with their automotive needs.
Responsibilities:
Greet customers and assist them with scheduling service appointments
Listen to customers' concerns and accurately document their vehicle issues
Provide cost estimates and timelines for repairs
Communicate with technicians to ensure timely completion of work
Update customers on the status of their vehicles and any additional repairs needed
Handle customer inquiries and complaints in a professional manner
Requirements:
Previous experience in a customer service role, preferably in the automotive industry
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Knowledge of automotive systems and repairs
Proficiency with computer software and systems
Service Advisor
Customer service supervisor job in Lawton, OK
Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team!
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you!
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
Service Advisor Duties Include but are not limited to:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
Auto-ApplyService Advisor
Customer service supervisor job in Lawton, OK
Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team!
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you!
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
Service Advisor Duties Include but are not limited to:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
Auto-ApplyService Manager
Customer service supervisor job in Lawton, OK
Service Manager Location: Lawton, OK, 73505 Skills: Service Manager
We are seeking a highly motivated and experienced Service Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our service department, ensuring that all customer needs are met and that our team is working efficiently and effectively.
Responsibilities:
Manage and oversee the daily operations of the service department
Ensure that all customer needs are met and that our team is providing excellent customer service
Develop and implement service policies and procedures to improve efficiency and customer satisfaction
Monitor and analyze service performance metrics to identify areas for improvement
Manage and train service staff to ensure that they are providing high-quality service to our customers
Collaborate with other departments to ensure that all customer needs are met
Handle customer complaints and resolve issues in a timely and professional manner
Ensure that all service equipment and tools are properly maintained and in good working condition
Requirements:
Proven experience as a Service Manager or similar role
Excellent customer service and communication skills
Strong leadership and management skills
Ability to analyze and interpret service performance metrics
Experience with service management software
Ability to handle customer complaints and resolve issues in a timely and professional manner
Highly organized and detail-oriented
Bachelor's degree in Business Administration or related field preferred
HTeaO Wichita Falls TEAm Lead
Customer service supervisor job in Wichita Falls, TX
Team Leads - Lead a team on shift, Assist the GM with various administrative tasks when needed and at times, be the manager on duty for the store when needed/scheduled. Customer Service Requirements & Responsibilities
We are looking for applicants who exhibit the following qualities:
* Consistency and Reliability
* Cheerful and Positive Attitude
* Values Teamwork
* Loves Serving and Helping Others
Applicants must be able to:
*Work Open Availability (Mornings Preferred)
* Work Quickly and Efficiently
* Follow Food Safety and Cleanliness Guidelines
* Maintain Proper Quality Parameters
Applicants will also be expected to be able work on their feet for several hours at a time and lift potentially heavy objects when necessary.
Work Remotely
No
Job Types: Part-time, Full-time
Physical setting:
Quick service & fast food restaurant
Schedule:
Day shift/Opening
Weekend availability
Supplemental pay types:
Tips
HTO EMP., LLC.is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
HTO EMP., LLC is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at **********************
Jack in the Box - TEAM LEADER
Customer service supervisor job in Wichita Falls, TX
Job Description
Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.
Guest Expectations
Well-Trained
(Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
Trains and coaches team members using the Guest Expectations training materials.
Models being calm and productive during busy times.
Coaches team members to ensure they are knowledgeable on job requirements.
Neat and Well-Groomed
(Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
Friendly
(Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
Coaches team members on having a positive, friendly attitude and behaviors.
Models and coaches team members on the JIB Hospitality Model.
Well-Staffed
(Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
Helps with order taking and cashiering during busy times.
Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
Encourages team members to ask for help, when necessary, to meet guests' needs.
Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
Food Tastes Great
(Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
Models and monitors food presentation and coaches team members when necessary.
Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.
Consistent and Quick Service
(Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
Leads and coaches team on how to provide consistent, fast service.
Helps with order taking and cashiering during busy times.
Order Accuracy
(Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
Holds employees accountable to minimal order errors and re-trains them as needed.
Food Safety
(Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
Follows all hand washing and glove procedures.
Completes the Food Safety Checklist each shift.
It's All About
Brand Ambassador
Has passion for the business and pride in Jack in the Box.
Inspires team members to embrace the brand.
Is proud to represent Jack in the Box.
Focus on the Guest
Treats guests and employees with care and respect.
Is passionate about serving the guest.
Steps in to help employees when necessary.
Has a happy, friendly personality that is engaging to both the guest and other employees.
Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
Inspires team to take care of guests and make them the number one priority.
Team Skills
Treats all employees with care and respect.
Is a good team player and leader.
Has a positive can-do attitude.
Is dependable and reliable.
Is willing to help others.
Keeps calm and does not show signs of stress.
Is open and willing to work with and lead people of all backgrounds.
Ensures the team provides quick service while maintaining a calm environment.
"Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.
Commitment
Thrives in a fast-paced, high energy, team environment.
Performs professionally during difficult situations and/or high volume times.
Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
Takes corrective action to resolve issues that could jeopardize food safety or food quality.
Is flexible and changes direction based on the needs of the business.
Works with a sense of urgency.
Knows and trains others on the products and menu.
Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.
Takes accountability for cash management and handling during their shift.
Is meticulous in following and managing to Jack in the Box policies and standards.
Front of Restaurant
Includes, but not limited to duties, described below. Performs other duties as assigned or directed.
Guest Service (Dine In/Drive-Thru)
Immediately acknowledges and welcomes guests.
Takes and clarifies orders, assists guests with menu selection as appropriate.
Enters order in POS system, collects money, and makes change.
Always thanks guest upon completion of order taking.
Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
Maintains cleanliness and stocking of work area.
Interior
Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
Cleans and stocks restrooms.
Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
Exterior
Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board).
Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
SUPERVISION
Workstation Operation
Supervises and trains team members on workstation operations.
Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.
Guest Service
Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.
Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution.
Leadership
Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.
Conducts on-boarding and training.
Provides feedback and recognizes employees.
Ensures employee personal and uniform cleanliness.
Apprises management of potential employee issues.
Back of Restaurant
Includes, but not limited to, duties described below. Performs other duties as assigned or directed.
Grill
Reads grill video monitor to prepare ordered products.
Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
Discards ingredients/products that have expired or don't meet quality standards.
Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.
Assembly
Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
Discards ingredients/products that have expired or don't meet quality standards.
Prep
Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.
Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards.
Visually checks and inspects all ingredients for freshness.
Measures, assembles, and prepares ingredients for various products according to product mix information.
Fryer
Reads fryer video monitor prepare ordered products.
Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.
Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.
Interior
Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
Washes and sanitizes dishes and utensils by hand or using dishwasher.
Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.
Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.
Exterior
Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board).
Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.
Receiving & Storage
Receives and stores products on delivery following established procedures.
QUALIFICATIONS:
Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.
REASONABLE ACCOMMODATION:
Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
Team Leader
Customer service supervisor job in Wichita Falls, TX
The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
_Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams._
**Essential Duties and Responsibilities (Min 5%)**
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
+ Maintain regular and predictable attendance.
+ Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
+ Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
+ Deliver on our promise of Legendary Customer Service through GURA:
+ Greet the Customer.
+ Uncover Customer's Needs & Wants.
+ Recommend Product Solutions.
+ Ask to Add Value & Appreciate the Customer.
+ The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
+ Execute assigned basic, promotional, and seasonal merchandising activities.
+ Perform Opening/Closing procedures.
+ Transport and make deposits to bank.
+ Assess store conditions and assign duties.
+ Organize and prioritize workflow through the use of the daily planner.
+ Recovery of merchandise.
+ Participate in mandatory freight process.
+ Perform regular and promotional price change activities.
+ Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
+ Adhere to loss prevention standards and respond to any alarm calls as needed.
+ Communicate with Team Members on job functions, responsibilities and financial goals.
+ Operate cash register/computer supervising cash handling procedures.
+ Assist Team Members on appropriate application of policies and procedures.
+ Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
+ Operate Forklift and Baler.
+ Complete all documentation associated with any of the above job duties.
+ Obtain license or certifications as needed by the business.
+ May be required to perform other duties as assigned.
**Required Qualifications**
_Experience:_ Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.
_Education_ : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.
**Preferred knowledge, skills or abilities**
Basic computer skills.
Ability to read, write, and count accurately.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute principle responsibilities of Team Members.
**Working Conditions**
+ Working environment is favorable, generally working inside with moderate noise.
+ Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
+ Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
+ Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
+ Ability to work outdoors in adverse weather conditions.
**Physical Requirements**
+ Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
+ Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
+ Ability to occasionally lift or reach merchandise overhead.
+ Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
+ Ability to move throughout the store for an entire shift.
+ Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
+ Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
+ Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
+ Ability to read, write, and count accurately to complete all documentation.
+ Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
+ Ability to process information / merchandise through the point-of-sale system.
+ Ability to handle and be in contact with birds/poultry.
+ Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
+ Ability to successfully complete all required training.
+ Ability to travel as required in support of district needs.
+ Ability to drive or operate a vehicle for business needs.
+ This position is non-sedentary.
+ Ability to successfully complete training and certification for various business needs.
**Disclaimer**
_This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._
**Company Info**
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visitthis link (********************************************************************** for more specific information about the benefits and leave policies applicable to the position you're applying for.
**ALREADY A TEAM MEMBER?**
You must apply or refer a friend through our internal portal
Click here (**************************************************************************
**CONNECTION**
Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
Learn More
**EMPOWERMENT**
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
**OPPORTUNITY**
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Learn More
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**Nearest Major Market:** Wichita Falls
Team Lead - Fixture Installation
Customer service supervisor job in Lawton, OK
Team Lead - Fixture Installation
SPAR Marketing Force
SPAR Marketing Force is growing, and we're looking for skilled Fixture Installation Team Leads to join our expanding team!
As a Team Lead, you'll oversee on-site project execution, manage fixture installation activities, and coordinate all merchandising components. This role is perfect for someone who is self-sufficient, highly motivated, confident with tools, and driven to deliver high-quality results in a fast-paced environment. You will serve as the on-site leader-directing your crew, communicating with clients, and partnering closely with SPAR management.
Join the best installer team in the business and apply today!
What We Offer
A supportive, high-performing TEAM
Consistent, long-term project work
DailyPay - work today, get paid tomorrow
Mileage and drive time reimbursement
Meal per diem, tolls, and pre-approved out-of-pocket expenses
Hotels reserved and paid for by SPAR
Double occupancy required
Career advancement opportunities
What You'll Do
Lead, coordinate, and manage all fixture installation and merchandising activities
Provide clear direction to crew members and act as the liaison between clients, crew, and SPAR management
Follow instructions from SPAR and/or client management and assign tasks to team members
Engage in physical activity, including lifting/pushing up to 40 lbs. and standing for extended periods
What You'll Need
Basic knowledge of hand and power tools (e.g., cordless drill, rotary hammer drill, reciprocating saw)
Basic carpentry experience is a plus
Ability to read and interpret planograms, floorplans, measurements, and graphic guidelines
Strong teamwork and communication skills
Reliable transportation and a valid driver's license
Personal cell phone and valid email address
Ability to lift and carry at least 40 lbs.
Professional appearance and demeanor
Who We Are
SPAR is more than a retail merchandising company. We provide end-to-end retail solutions across the globe-including merchandising, furniture/equipment assembly, fixture installation, and new store set/remodel services for partners across multiple industries.
Equal Opportunity Employer
SPAR provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, and all other protected characteristics. We comply with all applicable federal, state, and local laws governing nondiscrimination.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge
Ready to join us?
📱 Text SPARcareers to 97211 to apply!
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Auto-ApplyTeam Lead (Part-Time)
Customer service supervisor job in Wichita Falls, TX
The Team Lead works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensures all team members receive the appropriate training and education, including ongoing compliance training. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.
Follett Higher Education is a drug-free workplace environment.
Pay Range
$12.00-$24.33/hour
Team Lead (Part-Time)
Customer service supervisor job in Wichita Falls, TX
The Team Lead works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensures all team members receive the appropriate training and education, including ongoing compliance training. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.
Follett Higher Education is a drug-free workplace environment.
Pay Range
$12.00-$24.33/hour