Customer support representative jobs in Gloucester, NJ

Title: Slate CRM Specialist Shift: 1st, M-F Pay: $35hrly-$40hrly Our higher education client is seeking a Slate CRM Specialist to join their dynamic team. This role is pivotal in leveraging the Slate CRM platform to enhance communication strategies, streamline admissions processes, and support enrollment initiatives. The ideal candidate will have a strong understanding of CRM systems, data management, and higher education workflows. Key Responsibilities: CRM Management: Configure, maintain, and optimize the Slate CRM platform to support admissions, enrollment, and student engagement. Communication Strategy: Develop and execute targeted email campaigns, event communications, and automated workflows within Slate. Portal Development: Design and manage applicant and student portals to ensure a seamless user experience. Data Integrity: Monitor and maintain data accuracy, troubleshoot issues, and implement best practices for data security and compliance. Reporting & Analytics: Generate reports and dashboards to track campaign performance, application progress, and enrollment metrics. Decision Release Support: Coordinate and execute decision release cycles, ensuring timely and accurate communication to applicants. Collaboration: Work closely with admissions, IT, and marketing teams to align CRM functionality with institutional goals. Training & Documentation: Provide training and create documentation for staff on Slate features and processes. Desired Skills and Experiences: 4+ years of Slate experience Higher Education Industry Background Strong Cycle Prep experience Data Quality and Cleansing experience

Qualifications: Phone background preferred Proficient on the computer Good typing skills Friendly customer service. 100% incoming calls, 1000 calls/day across the department

Job Overview - Client Service Associate: Compensation: $60,000/year + bonus Schedule: Monday to Friday (Hybrid) Atlantic Group is hiring a Client Service Associate in Philadelphia, PA for our client. This hybrid role supports an investment advisory team by managing client onboarding, account documentation, recordkeeping, and planning and investment workflows. You will coordinate with custodians on account setup and transfers, prepare meeting materials, and provide high-quality administrative support. Ideal candidates are detail-oriented and experienced in financial services. Responsibilities as the Client Service Associate: Client Onboarding and Documentation: Prepare and process account-opening forms, transfers, custodial documents, and maintenance updates with accuracy and attention to detail. Advisory and Administrative Support: Support investment advisory and financial planning workflows for high-net-worth clients through organized, timely administrative tasks. Meeting and Materials Preparation: Assemble client packets, reports, and review materials to support advisor meetings and planning discussions. Custodian Coordination: Work with custodians to facilitate account setup, funding, transfers, and resolve related operational issues. Recordkeeping and Operational Tasks: Maintain accurate client records while managing mail, checks, forms, scheduling, and outbound communications. Qualifications for the Client Service Associate: Education: High school diploma required. Experience: Administrative or operations experience in financial services required, with preferred experience supporting advisors or brokerage teams. Technical Skills: Proficiency in Microsoft Office, particularly Excel, with familiarity in CRM systems or custodial platforms preferred. Skills & Attributes: Self-motivated, detail-oriented professional with strong communication, organization, multitasking ability, and a client-focused, growth-oriented mindset. Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. ID #47375

Job Title: Customer Service Representative Type: Contract-to-Hire Pay Range: $19-$20 per hour About the Role We are seeking a Customer Service Representative to join our team in a fully onsite capacity. This role is ideal for someone with strong communication skills and a background in call center operations. You will handle customer inquiries, perform data entry tasks, and ensure exceptional service delivery. Key Responsibilities Respond to customer inquiries via phone and email in a professional and timely manner. Perform accurate data entry for orders, account updates, and service requests. Troubleshoot and resolve customer issues efficiently. Maintain detailed records of interactions and transactions. Collaborate with internal teams to ensure customer satisfaction. Required Qualifications Previous call center experience is required. Strong data entry skills with attention to detail. Excellent verbal and written communication skills. Ability to work weekends as part of the regular schedule. Proficiency in MS Office Suite; CRM experience is a plus. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $19.00 to $20.00 per hour Search managed by: Stephanie Peckerofsky Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description/Responsibilities Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent fly ADVANCED's commitment to quality and exceptional service. Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include: Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce). Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text. Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement. Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers. Adhere to company policies regarding customer service standards, safety guidelines, and security procedures. Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability. Maintain customer records, generate reports, and carry out general administrative responsibilities. Provide support with administrative tasks related to the operations of the flight school. This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly. Qualifications/Skills Excellent oral and written communication skills Ability to work independently with little direct supervision and work as part of a team Ability to accept responsibility Effective multi-tasking and time management skills Knowledge of Customer service principles and practices Professional personal presentation Attention to detail

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) • Annual 401(k) Employer Contribution • Free onsite gym at our Woodbridge Location • Resources to promote Professional Development (LinkedIn Learning and licensure assistance) • Robust health and wellness program and fitness reimbursements • Various Paid Family leave options including Paid Parental Leave • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Soar with us at Wawa. We believe we can make life a little better every day - one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high - together. We're team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar. As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policies, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more. Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoy working in a team environment. The hourly range for this position is $16.00 - $20.00 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ...@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Ainsley Search Group is hiring a Customer Service Supervisor to join a Global Manufacturer located in Chester County. This Customer Service Manager will report to the Head of Supply Chain and lead a team of Customer Service Specialist to streamline the customer orders processing, optimize the order process from demand, distribution, warehouses, oversea plants and import/export, maintain and develop customer relations and ensure quality assurance of products, collaborate with finance, supply chain, procurement, logistics to ensure timely process of accounting, PO processing, purchasing, achieve highest accurate rate on order fulfillment with minimum operational cost across travel time, and inventory. This is a full-time, permanent leadership opportunity with lucrative base salary, bonus and competitive benefit, in addition, company would like to develop this individual to the senior level leadership in the near future. Responsibilities: Report to Head of Operations and lead a team of Customer Service Specialists to streamline order processing for customer sales orders; staff, train and develop the team to deliver supreme customer service and order fulfillment. Collaborate with oversea manufacturing sites, suppliers, procurement, logistics, and distribution to optimize supply chain process, reduce travel time and increase order fulfillment rate on accuracy, quality, on-time and within budget metrics. Resolve customer complaints and supply chain bottleneck in an effective and timely manner, deliver corrective action to reduce recurring issue. Collaborate with S&OP team and other Supply Chain Team to achieve process improvement, reduce cost on transportation, travel time, and inventory and not jeopardize on-time order fulfillment. Maintain, develop customer relations; support troubleshooting sales order issues involving quality, delay, back-ordered, recall, identify root cause and support the implementation of corrective action and CI to reduce recurring errors . Work closely with Sales & Marketing team to ensure realistic expectation from new customers, properly set up new customers in the ERP system. Work closely with suppliers, oversea plants, and internal quality team to ensure quality on products, address customer quality issues timely and engage in root causes investigation with cross functional team. Attending management meetings and routine S&OP meetings, address potential bottlenecks, issues regarding customer accounts, sales order process, cost reduction, productivity, etc. Qualifications: Bachelor's Degree in Supply Chain, Logistics, Business or related field. Recent years of hands-on leadership experience within Logistics, Order fulfillment, Customer Account Management within manufacturing industry Solid knowledge in ERP and Excel Experience with global logistics and order fulfillment on regulated materials. Experience with S&OP preferred, strong in problem solving and analytical skills. Excellent in customer service skill, strong people and communication skills. Excellent in relationship building and negotiation skills. Ambition in advancing to senior level leadership role. Compensation, bonus and benefit Competitive Base Compensation Annual targeted bonus 401k with match Paid health, dental and vision Paid life insurance Paid long-term/short-term disability PTO and Paid holidays

Join our team at The Mansion at Rosemont, where compassion, connection, and excellence define the resident experience. We're seeking a Care Coordinator to coordinate care and support residents in managing theirhealth needs while ensuring a smooth, person-centered experience. Pay: $18.00 - $20.00 per hour based on experience Schedule: Variable/flexible, 16 hours per week Travel: Role requires travel between three sites - The Mansion at Rosemont (LPC), Bensalem (AH), and Morrisville (AH) - with about four hours at each location. About the Role: Serve as the central contact between residents, families, and healthcare providers. Coordinate medical appointments, follow-ups, and transportation logistics. Review daily resident schedules and prepare necessary documentation for practitioners. Conduct health risk assessments and support residents in setting self-care goals. Assist in care planning and ensure all medical records and reports are organized before appointments. Communicate regularly with families and team members regarding upcoming visits and resident needs. Support transitions between hospital, home, and community care. Maintain accurate and compliant electronic health records (EHR). Participate in interdisciplinary team meetings and resident wellness initiatives. Promote the HumanGood values of Passion, Inclusion, Courage, Innovation, and Impact. Key Strengths: Strong communication, organization, and multitasking skills. Compassionate and professional demeanor when interacting with residents and families. Ability to work independently, prioritize tasks, and adapt to changing needs. Attention to detail with a focus on maintaining accuracy and compliance. Collaborative mindset with a commitment to teamwork and resident-centered service. Qualifications: High School Diploma or equivalent required. Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA) certification preferred Minimum 2 years of related healthcare experience preferred. CPR and First Aid certifications required. Valid driver's license and reliable transportation. Familiarity with Electronic Health Records (EHR) systems and medical terminology. What's in it for you As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU. At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay. Full-Time Team Members: 20 days of paid time off, plus 7 company holidays (increases with years of service) 401(k) with up to 4% employer match and no waiting on funds to vest Health, Dental and Vision Plans- start the 1st of the month following your start date $25+tax per line Cell Phone Plan Tuition Reimbursement 5 star employer-paid employee assistance program Find additional benefits here: ***************** Part-Time/Per Diem Team Members: Medical benefits starts the 1st of the month following your start date Matching 401(k) $25+tax per line Cell Phone Plan Come see what HumanGood has to offer! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Hiring: Clerk - Arbitration 📍 New Jersey (On-site) ⏳ 12+ Month Contract 💵 $17-$19/hr (W2) 🚗 Leading Automotive Company We are looking for a detail-oriented Clerk - Arbitration to join a leading automotive brand. If you have experience in customer service, clerical work, data entry, or admin support, this could be a great fit. Responsibilities: • Review customer complaints & documentation • Support arbitration and post-sale case updates • Data entry, filing, scanning & office duties • Communicate with customers (phone & in-person) • Work with internal systems (AS400 training provided) Requirements: ✔ Clerical/admin/customer service background ✔ Strong attention to detail ✔ Comfort with data entry and repetitive tasks ✔ Valid driver's license ✔ Automotive or claims experience is a plus 📩 To apply: Send your resume to ********************* or apply directly here.

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Signing Bonus Eligible Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware. Essential functions: Caring Contacts and Crisis Reconnects Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk. Make supportive outreach to discharged clients at designated intervals post-treatment. Client Engagement and Follow-Up Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support. Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up. Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness. System Engagement and Resource Coordination Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services. Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange. Assist in scheduling follow-up appointments or connecting families with ongoing mental health support. Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively. Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner. Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc. Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support. Documentation and Reporting: Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations. Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources. Competencies/ Capabilities: Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions. Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders. Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations. Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information. Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues. Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner. Supervisory responsibilities: none Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: schools, client homes, community agencies, etc. Minimum qualifications: Bachelor's degree in Social Work, Psychology, Sociology, or related field. Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs. Familiarity with Delaware's behavioral health systems, state regulations, and community resources for children and families. Preferred qualifications: Advanced degree in a related field Experience working in a 24/7 crisis response program Bilingual (Spanish-English) language skills are a plus EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

******************************************************************************** We are seeking a highly motivated and customer-centric professional to join our team as a Customer Success Expert with a focus on onboarding new clients. In this role, you will be responsible for ensuring that our clients have a seamless and satisfactory onboarding experience with our products and services. This role will serve to aid in building and maintaining a strong relationship with clients and prospective clients. The CSE will also handle managed duties such as account management, providing high-quality customer service, facilitating necessary meetings and working with all departments on high-level client communication. Key Responsibilities: Act as the primary point of contact for clients during the onboarding process, providing guidance and support to ensure a smooth transition onto our platform. Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs and goals. Provide training and support to clients on our products, services, and technology tools. Collaborate with internal teams, including sales, product, and engineering, to ensure that client needs, and feedback are incorporated into the onboarding process and product development. Proactively identify and address potential issues during the onboarding process and work with the relevant teams to resolve them. Gather feedback from clients and use that feedback to inform our onboarding process and product roadmap. Create and maintain customer success metrics and reports and provide regular updates to the relevant stakeholders. Contribute to the development of best practices and playbooks for onboarding and customer success. Transfer forms Support with legal task and projects Utilize a ticketing system to document and track any client issues or suggestions. Organize routine internal meetings to coordinate company events for holidays, incorporating marketing strategies to ensure effective promotion and engagement. Plan and execute marketing collateral for social media post and use as sales collateral. Host regular meetings with stakeholders at client companies to gain insights into their current state and take any feedback from their team. Follow up with management for any outstanding issues that have not been resolved. maintaining an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it. Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share Facilitate interaction and workflow among project team members, including third party service providers in order to ensure timely deliverable. Collaborate closely with the IT, Product and Development team to ensure project timelines are tracked. Assist the accounting department with invoice and billings. Provide support to the accounting department in managing invoicing and billing processes. Qualifications and/or work Experience Requirements: Strong understanding of the onboarding process and best practices for customer success. Excellent communication skills, both verbal and written. Ability to build strong relationships with clients and work collaboratively with internal teams. Strong organizational skills and attention to detail. Ability to prioritize and manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office, Canva, Adobe Illustrator Experience with customer success metrics and reporting. Strong problem solving Detail-oriented Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to sit, stand, stoop or bend for an extended period (8 hours). Must be able to lift and carry up to 5 lbs. Must be able to listen and speak clearly on telephone. Westcor offers some great perks: Health, dental, and vision benefits Employer-paid disability and life insurance Flexible spending accounts 401K with company match Paid time off and company-paid holidays Wellness Resources Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

**Who We Are** We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? **Primary Purpose** **PRIMARY PURPOSE OF POSITION** Assists with the coaching and training of our Customer Service Representatives to ensure that customer inquiries are handled in an efficient and timely manner. Responsible for driving the productivity of personnel in the completion of daily work. Handling escalated customer inquiries, in the same timely and efficient way. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. **Primary Duties** **PRIMARY DUTIES AND ACCOUNTABILITIES** + Model key Exelon Utility Competencies, including, but not limited to, Exhibiting Courage, Leading, Coaching & Engaging Talent, Demonstrating Adaptability, Fostering Innovation, providing +1 Customer Experiences and exhibit positive leadership behaviors. (65%) + Assist, train, coach and evaluate employees' customer handling skills and transaction accuracy. Monitor the technical development of his/her employee to drive compliance with Company Regulatory policies and procedures and with Fundamentals and the Management Model. Develop individual improvement plans for CSRs as required. (10%) + Participate in employee performance evaluations including documentation and discussions around monthly scorecard performance. Respond to all assigned customer inquiries and escalations within a 24hr period (10%) + Participate in decisions related to hiring, discipline, overtime and granting time off. Must exercise independent judgment while directing employees in everyday job performance. (10%) + Assist other departments (ESO, Public Affairs, Customer Relations) and Coach CSRS (5%) **Job Scope** **JOB SCOPE** + Handle escalated customer inquires within a 24-hour SLA + Provide departmental training and coaching for Customer Service Representatives + Develop CSR individual improvement plans as required + Support internal customers (Public Affairs, ESO, Field & Meter Services) **Minimum Qualifications** **MINIMUM QUALIFICATIONS** Associate's degree in business administration, communications or a related field and 1+ years of experience in customer service, preferably in utility or energy services or, in lieu of a degree, an HS Diploma and 2+ years of experience in customer service, preferably in utility or energy services. **Preferred Qualifications** **PREFERRED QUALIFICATIONS** + Demonstrated ability to lead others. Customer information and Marketing knowledge + Computer/System/Technical Knowledge- (i.e. CC&B, CX Wrapper, Procedure Flow), Billing and Credit process knowledge Previous CSR Experience + Strong interpersonal and communication skills (verbal & written) Prior supervisory or coaching experience, ideally with direct reports **Benefits** + Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $56,000.00/Yr. - $77,000.00/Yr. + Annual Bonus for eligible positions: 7% + 401(k) match and annual company contribution + Medical, dental and vision insurance + Life and disability insurance + Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave + Employee Assistance Program and resources for mental and emotional support + Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement + Referral bonus program + And much more Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents. Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at ********************.

Please only apply to this position if you have the ability to work full-time from Collingswood, NJ, are a US Citizen, have your Green Card or Long Term Visa. SMARTER AGENT'S GOAL IS TO BUILD THE BEST DATA TEAM IN THE REAL ESTATE INDUSTRY Smarter Agent is one of the most widely used software platforms in the real estate industry and is integrated into the operations of many of the premier organizations in the residential real estate market. Our success is built on our expanding data capabilities and data services. We now have one of the largest real estate data services platforms in North America. With Smarter Agent, our customers do not have to overhaul their legacy software systems or keep up with fast paced new technologies in order to have a source of truth made up of accurate real estate data and continuous innovation. Our Data and Technology Teams are Best in Class in the Real Estate Industry Smarter Agent has a long history of innovation in the real estate markets and has built an industry leading team that has goals to dominate the real estate data market with their SAAS platform. Members of Smarter Agent have been granted US patents for location based mobile search, branding and advertising, with 5 granted patents issued since May 2013 and 2 granted in 2017. Smarter Agent was the first to introduce a cascading platform for mobile app delivery. With this app creation and linking technology, any global brand with a local presence has a way to maintain design and business rule control while providing personally branded apps to all their agents across the country or globe. Smarter Agent's work with data over the years has morphed the company into a leading real estate data firm creating services to support global and regional real estate organizations. Smarter Agent Headquarters Overview The Smarter Agent team is an extremely successful tech start-up based in the retro cool South Jersey gem of Collingswood, New Jersey. Our new office is on the second floor of the building we designed is 10 minutes outside Philadelphia, Pennsylvania via the PATCO commuter light rail - we have free parking as well. We have a flexible work and time-off schedule and provide health benefits. Smarter Agent fosters a team environment where you can expand your skill set, gain leadership skills and grow your career. Job Description This position is focused on helping our customers achieve success and the person will provide technical support for our customers. This position combines elements of customer service, customer support, customer success and quality testing of our products. You will: Be a first touch point for customer inquiries. Work to resolve issues via Zendesk tickets w/email and phone Support our larger customers who may look to us for Tier 2 technical support Work cross-functionally with Smarter Agent account and technical teams to resolve issues Learn everything about our products! Qualifications You need to be very smart and have at least a bachelor's degree. You need to be tech saavy! Great with people Superior organizational skills Detail orientated Superior analytical thinker Excellent written and verbal communication An understanding of project management and quality assurance Accolades, you go above and beyond what is required to deliver The ability to be both a team player and a self-starter An unflappable personality that can thrive in an environment where there is a ton to get done, and who can set and adjust priorities on-the-fly Additional Information Process for Interviewing Please submit your resume and LinkedIn profile by clicking “I'm Interested” and why you feel that you are a good fit for the position. Phone screen by Michael C. Bertoni, Director of Recruiting. Smarter Agent Online Assessment Onsite Interview Offer All the above can be completed expediently after completion of the online assessment.

Join the Nation's Leading Seafood Purveyor! Samuels Seafood Company, the premier distributor of fresh and frozen seafood in the U.S., is seeking dedicated and detail-oriented Customer Service Representatives to join our fast-paced and dynamic team. If you thrive in an energetic environment and are passionate about delivering exceptional service, we want to hear from you! What You'll Do: As a Customer Service Representative, you'll play a vital role in supporting our sales operations and ensuring a seamless customer experience. Your primary responsibilities will include: Answering incoming calls and emails from customers and sales representatives Accurately processing orders from phone calls, voicemails, and emails Performing data entry and invoicing tasks with precision Providing clear and professional communication to customers and team members Managing clerical and administrative duties as assigned Why You'll Love Working With Us: Fast-paced, growth-driven culture Opportunities for career advancement Comprehensive training provided Competitive pay and benefits package Supportive and team-oriented work environment What We're Looking For: Required Qualifications: High School Diploma or GED Ability to work night shifts Flexibility to work weekends and holidays Strong customer service and telephone communication skills Excellent attention to detail and accuracy in data entry Ability to multitask and prioritize in a fast-paced setting Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel Ready to Dive In? If you're enthusiastic about delivering top-tier service and want to grow within a thriving organization, apply today to join the Samuels Seafood family. Be a part of something extraordinary-where fresh starts and fresh seafood go hand in hand!

360 NJ-31, Washington, NJ 07882 AUTOMOTIVE SERVICE ADVISOR$75,000+ a Year!NO-COST COLLEGE DEGREE FOR YOU AND YOUR IMMEDIATE FAMILY! Rossi Automotive Groupis hiring a Service Advisor to join our trusted, community-focused dealership in Washington, NJ. In this role, youll help customers keep their vehicles safe and reliable by guiding them through service and maintenance needs. Whether youve worked in automotive or come from a similar industry, if youve got great people skills and a knack for organization, we want to meet you. Weve proudly served the Washington, Phillipsburg, and Clinton areas for over 40 years not just through vehicle sales and service, but through strong community involvement and charitable giving. When you work here, youre part of a team that values trust, growth, and relationships. We offer: $75,000+ annual income (base + commission) Medical, dental, and life insurance 401(k) with company match Paid vacation and holidays Ongoing training and support No-cost college degree program for you and your immediate family No Sundays! A clean, modern facility and a team that treats you with respect Responsibilities - Service Advisor: Greet service customers and listen to their needs Explain maintenance and repair recommendations clearly and confidently Write accurate repair orders and quotes Keep customers updated throughout the repair process Coordinate between customers, technicians, and parts staff Use tech tools (text updates, video inspections, online payments) to enhance the customer experience Build trust and long-term relationships with customers Qualifications/Requirements: Experience as a Service Advisor or Sales in automotive, RV, marine, powersports, or a related industry preferred but not required Excellent communication and organizational skills A team-first attitude with a strong work ethic Professional appearance and demeanor Valid drivers license and a clean driving record We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. RequiredPreferredJob Industries Customer Service

Join our team as a Technical Service Representative for Techline, where you'll play a pivotal role in supporting retailer technicians by providing expert guidance through the Technical Help Line. You'll leverage your hands-on experience, research skills, and sound judgment to recommend effective repairs for customer, retailer, and fleet vehicles. You'll also contribute to enhancing the customer experience by creating or updating North Star cases and collaborating with departments like Customer Advocacy, Parts Information Coordinators, Claims, and more. This role offers opportunities to tackle special projects, grow your expertise, and make a meaningful impact on our technical support operations. LOCATIONS This position can be based at any of the following locations: Pennsauken, NJ (Corporate Headquarters) Huntersville, NC (ATC-Charlotte) Dublin, Ohio (ATC-Columbus) Bloomington, MN (ATC-Minneapolis) Aurora, CO (ATC-Denver) RESPONSIBILITIES Provides technical assistance to retailer technicians to aid in the repair of customer conditions. Ensures that all cases are properly documented in North Star, including diagnosis, suggestions, troubleshooting, and final repairs. Oversees resolution of priority and difficult issues as they relate to repair and troubleshooting of the Subaru product. Leverages resources and hands-on experience to identify and provide recommendations and rational course of action to retailer staff. Collects information and data then applies professional understanding, knowledge, and judgement to determine the correct course of action. May guide a retailer on a course of action that could have potentially significant repair costs. Follows up on their open/pending cases to ensure repairs have been completed. Ensures that assigned special projects are completed in a timely manner. Determines which cases should be escalated to the District Service Quality Manager (DSQM) or District Parts & Service Managers (DPSM) when additional information has not been supplied, the vehicle has been in two (2) times or more or is ten (10) days out of service for the condition presented by the customer with the goal of improving customer retention and satisfaction. Stays current on latest conditions/repair suggestions, troubleshooting and diagnostic information through regular communication with teammates and other departments. Shares new information with the team. ADDITIONAL RESPONSIBILITIES Analyzes Subaru Select Monitor data files to identify problems. If necessary, works with North American Subaru, Inc. (NASI) to a resolution unless it is determined it is a normal operating characteristic. Participates in bi-weekly meetings with the other Technical Service Representatives to review new or updated information provided by Field Quality Assurance (FQA) or NASI. Presents an overview of interesting, difficult, or upcoming issues being reported by the retailers. Responsible for continued learning and improvement of skills through instructor-led and web-based training classes and required to maintain Automotive Service Excellence (ASE) Certification. SKILLS AND ABILITIES Ability to multi-task. Strong conflict resolution and creative thinking skills. Strong organizational and time management skills. Strong background in hands-on automotive repair and diagnosis. Ability to work in a team environment with varying shifts. Excellent verbal and written communication skills and the ability to communicate to all levels of internal and external contacts. Ability to develop a course of action and communicate to retailer staff via phone or email. EDUCATION/EXPERIENCE: AA/AS with 4-6 years of relevant experience; must be a Subaru Master Technician CERTIFICATION/LICENSE REQUIREMENTS: Automotive ASE Certifications A1-8, L-1, L-3 BENEFITS PACKAGE includes: 37.5-hour work week Hybrid work schedule once approved [company-wide remote days are Wednesdays and Fridays] Affordable and good quality Medical, Dental, Vision effective day 1 Pension, Profit Sharing, and 401K Match 15 vacation days, 9 company holidays, 5 floating holidays, and 5 sick days Tuition Reimbursement Program (up to $15,000 a year) Vehicle Discount Programs JOB GRADE: P1 FLSA STATUS: Nonexempt SALARY RANGE: The recruiting base salary range for this full-time position is $65000 - $76000. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training.

Benefits: * Opportunity for advancement * Paid time off * Training & development * Competitive salary * Employee discounts Are you a natural people person who thrives on helping others succeed? Do friends say you'd be great in sales or customer service? Are you looking for a role where you can grow your skills, learn something new every day, and build a real career? If so, FASTSIGNS wants to meet you. About the Role As a Customer Service Representative at FASTSIGNS, you'll be the first point of contact for customers-helping them bring their ideas to life through custom signage solutions. You'll work across email, phone, in-person, and even on-site visits to businesses. Your mission? Build strong relationships, solve problems creatively, and deliver an exceptional customer experience from start to finish. What You'll Do * Serve as the face of FASTSIGNS, greeting and assisting customers * Consult with clients to understand their needs and recommend solutions * Prepare estimates, process work orders, and manage project timelines * Collaborate with the production team to ensure timely delivery * Participate in daily team huddles and contribute to marketing efforts * Maintain organized records and follow up with clients to ensure satisfaction What You'll Gain * Extensive training-both online and in-person * A clear path for career advancement * A dynamic, fast-paced environment where no two days are the same * The chance to work with a global leader in the signage industry (700+ locations worldwide) * A supportive team that values your ideas and growth Who You Are * Outgoing, friendly, and eager to learn * A great listener with strong communication skills * Organized and detail-oriented * Comfortable with technology and multitasking * Passionate about helping others and solving problems Why FASTSIGNS? We're more than signs-we're visual communication experts. Our team is passionate, creative, and driven to make an impact. We believe in investing in our people and creating a workplace where you can thrive. Ready to make your mark? Apply today and start building a career you're proud of.

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities. Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators. Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks. Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently. Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services. Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls. In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements. Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills. Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives. Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines. Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services. Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Candidate should be a significant market participant and able to represent clients in discussions and seminars A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly Capable of managing diverse activities over time, with strong prioritization skills