Data collector vs collections, customer service

The differences between data collectors and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a data collector and a collections, customer service. Additionally, a data collector has an average salary of $35,626, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a data collector include audit type, grocery store and retail store. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Data collector vs collections, customer service overview

	Data Collector	Collections, Customer Service
Yearly salary	$35,626	$32,870
Hourly rate	$17.13	$15.80
Growth rate	-8%	-8%
Number of jobs	80,812	161,544
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

What does a data collector do?

A data collector is responsible for providing accurate and adequate information needed for business purposes and lead generation. Data collectors must have excellent knowledge of the data processing procedures, especially on updating information on the database, conducting web research, and revising statistical data as needed. They also perform related administrative and clerical duties, such as responding to customers' inquiries and concerns, writing reports, tracking business transactions, and creating business presentations. A data collector should be detail-oriented, doing tasks under minimal supervision, and complying with management deadlines.

What does a collections, customer service do?

A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments. They organize the list based on the severity of their delinquency. It is their task to find the location of the customers through background checks, credit bureau information, and loan documents. Those who are interested in this job should develop skills in intuition, quick thinking, problem-solving, and communication.

Data collector vs collections, customer service salary

Data collectors and collectionss, customer service have different pay scales, as shown below.

	Data Collector	Collections, Customer Service
Average salary	$35,626	$32,870
Salary range	Between $31,000 And $40,000	Between $27,000 And $39,000
Highest paying City	Washington, DC	Danvers, MA
Highest paying state	California	Virginia
Best paying company	EDC	University of California
Best paying industry	Government	Automotive

Differences between data collector and collections, customer service education

There are a few differences between a data collector and a collections, customer service in terms of educational background:

	Data Collector	Collections, Customer Service
Most common degree	Bachelor's Degree, 51%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Data collector vs collections, customer service demographics

Here are the differences between data collectors' and collectionss, customer service' demographics:

	Data Collector	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 40.6% Female, 59.4%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 13.8% Unknown, 4.1% Hispanic or Latino, 20.5% Asian, 3.7% White, 57.3% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between data collector and collections, customer service duties and responsibilities

Data collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Collect from all insurances (HMO, PPO, and MEDICARE).
Attend trainings and abide by HIPAA regulations.
Collect from insurance companies (PPO and Medicare).
Execute database queries in SQL in response to client requests.
Collect pricing information in grocery, office, pet and mass retailers

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Data collector vs collections, customer service skills

Common data collector skills

Audit Type, 31%
Grocery Store, 17%
Retail Store, 16%
UPC, 10%
PET, 8%
Inter-Rater Reliability, 2%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Data Collector vs Collections, Customer Service

Updated January 8, 2025

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