Data entry operator vs call center operator

The differences between data entry operators and call center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a data entry operator and a call center operator. Additionally, a data entry operator has an average salary of $31,286, which is higher than the $31,022 average annual salary of a call center operator.

The top three skills for a data entry operator include data entry equipment, customer service and computer database. The most important skills for a call center operator are strong customer service, patients, and data entry.

Data entry operator vs call center operator overview

	Data Entry Operator	Call Center Operator
Yearly salary	$31,286	$31,022
Hourly rate	$15.04	$14.91
Growth rate	-	-4%
Number of jobs	93,965	215,083
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 29%	Bachelor's Degree, 36%
Average age	44	53
Years of experience	2	2

What does a data entry operator do?

A data entry operator is someone responsible for entering collected information into a database using different computer software. Data entry duties include updating customer data, transcribing information, and entering accounting records. Also, it is their responsibility to organize collected data and maintain their accurate record on the database so it can be accessed at any time. Data operators must be proficient in typing skills, keen to details and able to manage a large amount of data. They must also be familiar with using spreadsheets, along with other word processing programs.

What does a call center operator do?

A call center operator is primarily in charge of handling inbound and outbound calls in a call center, aiming to provide clients with optimal support and service. They usually answer inbound calls from clients and assist them by answering inquiries, processing requests, and even handling issues and concerns, resolving them promptly and efficiently to ensure customer satisfaction. They also make outbound calls, reaching out to potential clients to offer products and services. They usually answer inquiries, discuss product specifications, arrange payment plans, and maintain records of all transactions.

Data entry operator vs call center operator salary

Data entry operators and call center operators have different pay scales, as shown below.

	Data Entry Operator	Call Center Operator
Average salary	$31,286	$31,022
Salary range	Between $24,000 And $40,000	Between $22,000 And $42,000
Highest paying City	Seattle, WA	Vacaville, CA
Highest paying state	Washington	New York
Best paying company	Intelliswift	Brigham and Women's Hospital
Best paying industry	Finance	Media

Differences between data entry operator and call center operator education

There are a few differences between a data entry operator and a call center operator in terms of educational background:

	Data Entry Operator	Call Center Operator
Most common degree	Bachelor's Degree, 29%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Data entry operator vs call center operator demographics

Here are the differences between data entry operators' and call center operators' demographics:

	Data Entry Operator	Call Center Operator
Average age	44	53
Gender ratio	Male, 19.2% Female, 80.8%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.4% Unknown, 4.2% Hispanic or Latino, 20.6% Asian, 8.6% White, 55.7% American Indian and Alaska Native, 0.6%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	5%	19%

Differences between data entry operator and call center operator duties and responsibilities

Data entry operator example responsibilities.

Provide support for UNIX, NT and mainframe systems.
Cleanse the sales force data and customer complaint reports using Java.
Write basic Unix shell scripts and commands as part of the daily activity.
Proofread output generate for completeness, print quality, spelling, punctuation, and format.
Enter data from source documents into computer using keyboard at a typing speed of 50 wpm.
Interact with DBA to discuss database design and modeling, index creations and SQL tuning issues.

Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

Data entry operator vs call center operator skills

Common data entry operator skills

Data Entry Equipment, 20%
Customer Service, 14%
Computer Database, 12%
Computer System, 6%
Office Equipment, 4%
WPM, 4%

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%

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Data Entry Operator
Data Entry Operator vs Call Center Operator

Updated January 8, 2025

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