Debt collector vs collections, customer service

Differences between debt collector and collections, customer service duties and responsibilities

Debt collector example responsibilities.

• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Work with FHA, obama programs at the time.
• Educate customers on ways to get medical assistance such as Medicaid, Medicare etc.
• Prevent foreclosure by putting people on repayment plans, submitting requests for modifications, or deed in lieu.
• File Medicaid, Medicare and commercial claims consisting of PPO discounts, nurse practitioner discounts, humanitarian discounts, etc.
• Maintain security and confidentiality of company and client information, following FDCPA regulations.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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