Debt counselor vs account representative

Differences between debt counselor and account representative duties and responsibilities

Debt counselor example responsibilities.

• Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
• Comply with all of the FDCPA guidelines.
• Perform numerous acts of repossession and litigation on a daily basis.
• Complete standard legal garnishment forms for review, and forward to litigation department.
• Provide administrative support by the filing electronic claims to Medicare, Medicaid and private insurers for emergency and non-emergency transports.
• Utilize FDCRA and NFCC guidelines.

Account representative example responsibilities.

• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
• Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
• Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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