Debt counselor vs collection team lead

Differences between debt counselor and collection team lead duties and responsibilities

Debt counselor example responsibilities.

• Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
• Comply with all of the FDCPA guidelines.
• Perform numerous acts of repossession and litigation on a daily basis.
• Complete standard legal garnishment forms for review, and forward to litigation department.
• Provide administrative support by the filing electronic claims to Medicare, Medicaid and private insurers for emergency and non-emergency transports.
• Utilize FDCRA and NFCC guidelines.

Collection team lead example responsibilities.

• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Receive and distribute ACH forms receive form all lots.
• Assist consumers in money and behavior managements and ensures HIPAA compliance
• Collect monies from Medicaid, Medicare, VA and various other third party payers.
• Perform insurance follow up on account receivables of Medicare, Medicaid and private health insurance claims to expedite claim reimbursement.
• Negotiate payments resolutions for delinquent customers to become current while using professionalism, and adhering to all applicable FDCPA collection laws.
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