Debt counselor vs collections, customer service

Differences between debt counselor and collections, customer service duties and responsibilities

Debt counselor example responsibilities.

• Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
• Comply with all of the FDCPA guidelines.
• Perform numerous acts of repossession and litigation on a daily basis.
• Complete standard legal garnishment forms for review, and forward to litigation department.
• Provide administrative support by the filing electronic claims to Medicare, Medicaid and private insurers for emergency and non-emergency transports.
• Utilize FDCRA and NFCC guidelines.

Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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