How to hire a delivery/program manager

How to hire a delivery/program manager, step by step

Here's a step-by-step delivery/program manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a delivery/program manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new delivery/program manager
• Step 8: Go through the hiring process checklist

What does a delivery/program manager do?

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1. Identify your hiring needs

   First, determine the employments status of the delivery/program manager you need to hire. Certain delivery/program manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a delivery/program manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a delivery/program manager that fits the bill.

   The following list breaks down different types of delivery/program managers and their corresponding salaries.

   Type of Delivery/Program Manager	Description	Hourly rate
   Delivery/Program Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$38-70
   Information Technology Director	An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors... Show more	$46-94
   Information Technology Manager	An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes... Show more	$40-81

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Program Management
   • Service Delivery
   • Portfolio
   • Infrastructure
   • Cloud
   • Governance
   • Software Development
   • Status Reports
   • Client Facing
   • Scrum
   • HR
   • Customer Satisfaction
   • Process Improvement

   Check all skills

   Responsibilities:

   • Manage cross-functional teams including global communications, product/parts replacements, logistics and hardware fulfillment, warranty, and escalations.
   • Develop and institutionalize a service catalog and delivery model for a global infrastructure services team.
   • Direct information technologies including infrastructure, applications, security, monitoring, storage and restore/backup to deliver client projects as required.
   • Follow the PMO processes and guidelines and contribute to improving processes and procedures to deliver solutions in a dynamically changing environment.
   • Leverage SharePoint to communicate and collaborate with project team members on all projects.
   • Develop strategy and objectives for integrating Linux into everyday operations so that customers would embrace the Linux system.

   More delivery/program manager duties

3. Make a budget

   Including a salary range in your delivery/program manager job description is one of the best ways to attract top talent. A delivery/program manager can vary based on:

   • Location. For example, delivery/program managers' average salary in hawaii is 29% less than in new york.
   • Seniority. Entry-level delivery/program managers 45% less than senior-level delivery/program managers.
   • Certifications. A delivery/program manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a delivery/program manager's salary.

   Average delivery/program manager salary

   $109,993yearly

   $52.88 hourly rate

   ---

   Entry-level delivery/program manager salary

   $81,000 yearly salary

   Updated January 19, 2026

   Average delivery/program manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$117,210	$56
   2	New York	$115,502	$56
   3	Virginia	$115,319	$55
   4	New Jersey	$114,589	$55
   5	Washington	$113,292	$54
   6	Massachusetts	$113,232	$54
   7	Illinois	$112,612	$54
   8	Texas	$112,012	$54
   9	District of Columbia	$110,545	$53
   10	Maryland	$109,310	$53
   11	Michigan	$107,220	$52
   12	Ohio	$106,492	$51
   13	Minnesota	$106,166	$51
   14	Arizona	$105,702	$51
   15	Pennsylvania	$104,452	$50
   16	North Carolina	$101,295	$49
   17	Georgia	$100,342	$48
   18	Indiana	$97,948	$47
   19	Oregon	$95,277	$46
   20	Wisconsin	$94,452	$45

   Average delivery/program manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$138,823	$66.74	398
   2	Citi	$132,677	$63.79	16
   3	Google	$132,033	$63.48	190
   4	Ross Stores	$126,468	$60.80	5
   5	Fisher Investments	$126,443	$60.79	13
   6	CTG	$124,044	$59.64	42
   7	Xavient Information Systems	$123,050	$59.16
   8	Capgemini	$123,004	$59.14	109
   9	Envision	$121,503	$58.41
   10	Walgreens	$121,024	$58.18	4
   11	Amazon	$120,406	$57.89	664
   12	Block and	$118,920	$57.17	6
   13	Bosch USA	$117,203	$56.35	11
   14	Microsoft	$116,806	$56.16	153
   15	S&G	$116,672	$56.09
   16	YASH Technologies	$116,574	$56.05
   17	American Express	$114,989	$55.28	47
   18	Appian	$114,922	$55.25	11
   19	Pwc	$114,056	$54.83	824
   20	Thomson Reuters	$113,726	$54.68	1

4. Writing a delivery/program manager job description

   A good delivery/program manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a delivery/program manager job description:

   Delivery/program manager job description example

   Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
   
   Responsible for managing the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracks critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
   Job Description
   Core Responsibilities
   Provides research and assistance to leadership in the development and design of new projects.Uses formal processes and tools to manage resources, budgets, risks and changes.Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects. Provides overall prioritization and director of work assignments, team resources etc. Monitor and creates project deliverables.Coordinates with other work streams, projects and initiatives which may impact successful completion of project.Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership.Acts as a single point of contact for project status. Maintains communication with stakeholders.Facilitates project meetings.Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.
   
   Employees at all levels are expected to:
   
   Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
   
   Disclaimer:
   
   This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
   
   Comcast is an EOE/Veterans/Disabled/LGBT employer.
   
   We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
   Please visit the benefits summary on our careers site for more details.
   
   Education
   Bachelor's Degree
   
   Certifications (if applicable)
   
   Relative Work Experience
   5-7 Years
   
   Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

   Copy this example

   

5. Post your job

   To find delivery/program managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any delivery/program managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level delivery/program managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your delivery/program manager job on Zippia to find and recruit delivery/program manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting delivery/program managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new delivery/program manager

   Once you've found the delivery/program manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new delivery/program manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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