Desk assistant vs guest relations representative

The differences between desk assistants and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest relations representative has an average salary of $28,790, which is higher than the $27,353 average annual salary of a desk assistant.

The top three skills for a desk assistant include customer service, residential life and phone calls. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Desk assistant vs guest relations representative overview

	Desk Assistant	Guest Relations Representative
Yearly salary	$27,353	$28,790
Hourly rate	$13.15	$13.84
Growth rate	-	-
Number of jobs	25,019	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a desk assistant do?

A desk assistant is primarily responsible for providing customer service support through calls or desk appointments, ensuring client satisfaction. Typically, they are responsible for answering inquiries and correspondence, addressing issues and concerns, troubleshooting, and providing corrective measures or advice when necessary. Should the problems be challenging to handle, one can elevate the matter to a supervising manager. Moreover, a desk assistant may have clerical duties such as processing paperwork, maintaining documentation and a database, managing schedules, and updating systems.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Desk assistant vs guest relations representative salary

Desk assistants and guest relations representatives have different pay scales, as shown below.

	Desk Assistant	Guest Relations Representative
Average salary	$27,353	$28,790
Salary range	Between $12,000 And $61,000	Between $22,000 And $36,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Massachusetts General Hospital	-
Best paying industry	-	-

Differences between desk assistant and guest relations representative education

There are a few differences between a desk assistant and a guest relations representative in terms of educational background:

	Desk Assistant	Guest Relations Representative
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 55%
Most common major	Psychology	Business
Most common college	-	-

Desk assistant vs guest relations representative demographics

Here are the differences between desk assistants' and guest relations representatives' demographics:

	Desk Assistant	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 35.5% Female, 64.5%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 11.8% Unknown, 6.7% Hispanic or Latino, 16.6% Asian, 11.7% White, 51.9% American Indian and Alaska Native, 1.4%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between desk assistant and guest relations representative duties and responsibilities

Desk assistant example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
Fulfill front desk duties such as: customer service, operating cash register, scheduling reservations, answering phone calls and housekeeping
Check ids, close the weight room, put weights away, answer phones
Check in/out guests and operate hotel booking software.
Answer calls, complete paperwork, and ensure the hall run smoothly
Check in residents after midnight, and run check out of dorm equipment.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Desk assistant vs guest relations representative skills

Common desk assistant skills

Customer Service, 22%
Residential Life, 18%
Phone Calls, 16%
Front Desk Coverage, 8%
Administrative Tasks, 7%
Emergency Situations, 4%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

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Office and Administrative Industry
Desk Assistant
Desk Assistant vs Guest Relations Representative

Updated January 8, 2025

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