Desk assistant vs service desk analyst

The differences between desk assistants and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $27,353 average annual salary of a desk assistant.

The top three skills for a desk assistant include customer service, residential life and phone calls. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Desk assistant vs service desk analyst overview

	Desk Assistant	Service Desk Analyst
Yearly salary	$27,353	$45,397
Hourly rate	$13.15	$21.83
Growth rate	-	-
Number of jobs	25,019	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a desk assistant do?

A desk assistant is primarily responsible for providing customer service support through calls or desk appointments, ensuring client satisfaction. Typically, they are responsible for answering inquiries and correspondence, addressing issues and concerns, troubleshooting, and providing corrective measures or advice when necessary. Should the problems be challenging to handle, one can elevate the matter to a supervising manager. Moreover, a desk assistant may have clerical duties such as processing paperwork, maintaining documentation and a database, managing schedules, and updating systems.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Desk assistant vs service desk analyst salary

Desk assistants and service desk analysts have different pay scales, as shown below.

	Desk Assistant	Service Desk Analyst
Average salary	$27,353	$45,397
Salary range	Between $12,000 And $61,000	Between $30,000 And $67,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Massachusetts General Hospital	The Citadel
Best paying industry	-	Technology

Differences between desk assistant and service desk analyst education

There are a few differences between a desk assistant and a service desk analyst in terms of educational background:

	Desk Assistant	Service Desk Analyst
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 50%
Most common major	Psychology	Information Technology
Most common college	-	-

Desk assistant vs service desk analyst demographics

Here are the differences between desk assistants' and service desk analysts' demographics:

	Desk Assistant	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 35.5% Female, 64.5%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 11.8% Unknown, 6.7% Hispanic or Latino, 16.6% Asian, 11.7% White, 51.9% American Indian and Alaska Native, 1.4%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between desk assistant and service desk analyst duties and responsibilities

Desk assistant example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
Fulfill front desk duties such as: customer service, operating cash register, scheduling reservations, answering phone calls and housekeeping
Check ids, close the weight room, put weights away, answer phones
Check in/out guests and operate hotel booking software.
Answer calls, complete paperwork, and ensure the hall run smoothly
Check in residents after midnight, and run check out of dorm equipment.

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Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

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Desk assistant vs service desk analyst skills

Common desk assistant skills

Customer Service, 22%
Residential Life, 18%
Phone Calls, 16%
Front Desk Coverage, 8%
Administrative Tasks, 7%
Emergency Situations, 4%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Updated January 8, 2025

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