Director, corporate communications vs director, customer relations

The differences between directors, corporate communications and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director, corporate communications and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $104,820 average annual salary of a director, corporate communications.

The top three skills for a director, corporate communications include corporate communications, external communications and press releases. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Director, corporate communications vs director, customer relations overview

	Director, Corporate Communications	Director, Customer Relations
Yearly salary	$104,820	$134,672
Hourly rate	$50.39	$64.75
Growth rate	8%	8%
Number of jobs	34,978	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 80%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a director, corporate communications do?

Corporate communications directors are responsible for supervising all official communications for their organization, including emails, press releases, responses to media inquiries, and through other formats. As top-level managers, they oversee middle managers and work with a communications staff, ensuring that all communications deliver a consistent message that is equivalent to the corporate philosophy and branding. Their duties include analyzing communications strategies and policies to examine their effectiveness. Also, they set up and implement communications policies and determine official formatting for documents. Additionally, they collaborate with different departments to ascertain communications' needs and develop plans to resolve those needs.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Director, corporate communications vs director, customer relations salary

Directors, corporate communications and directors, customer relations have different pay scales, as shown below.

	Director, Corporate Communications	Director, Customer Relations
Average salary	$104,820	$134,672
Salary range	Between $64,000 And $169,000	Between $91,000 And $197,000
Highest paying City	San Francisco, CA	Carson City, NV
Highest paying state	California	Nevada
Best paying company	Juniper Networks	California Resources
Best paying industry	Finance	Manufacturing

Differences between director, corporate communications and director, customer relations education

There are a few differences between a director, corporate communications and a director, customer relations in terms of educational background:

	Director, Corporate Communications	Director, Customer Relations
Most common degree	Bachelor's Degree, 80%	Bachelor's Degree, 65%
Most common major	Communication	Business
Most common college	Massachusetts Institute of Technology	Stanford University

Director, corporate communications vs director, customer relations demographics

Here are the differences between directors, corporate communications' and directors, customer relations' demographics:

	Director, Corporate Communications	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 45.2% Female, 54.8%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.2% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director, corporate communications and director, customer relations duties and responsibilities

Director, corporate communications example responsibilities.

Tie CRM to marketing to manage ROI.
Programme and manage Immanuel s website, YouTube and social media pages.
Lead advertising programs in the Americas, Europe, and Asia/Pacific regions.
Manage SEO as well as all external customer-facing communications.
Manage execution of all marketing programs for the Americas including coordinating a global cast of contractors and internal marketing specialists.
Maintain strong working relationships across all departments to manage successful on-site opportunities, content and multimedia asset development and spokesperson requests.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Director, corporate communications vs director, customer relations skills

Common director, corporate communications skills

Corporate Communications, 9%
External Communications, 7%
Press Releases, 7%
Strategic Communications, 6%
Crisis Communications, 5%
Employee Engagement, 3%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Executive Management Industry
Director, Corporate Communications
Director, Corporate Communications vs Director, Customer Relations

Updated January 8, 2025

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