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The differences between directors strategic communications and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director strategic communications and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $105,320 average annual salary of a director strategic communications.
The top three skills for a director strategic communications include project management, business development and professional development. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.
| Director Strategic Communications | Director, Customer Relations | |
| Yearly salary | $105,320 | $134,672 |
| Hourly rate | $50.63 | $64.75 |
| Growth rate | 8% | 8% |
| Number of jobs | 30,746 | 26,470 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 65% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
A director of strategic communications is responsible for monitoring the strategic communications of an organization, relating to the media relations and dissemination of information across the company and public platforms to promote brand image and close deals with business partners. Directors of strategic communications identify efficient marketing techniques and opportunities to gain more resources for revenue by analyzing the current trends to develop new services and improve existing ones. A director of strategic communications must be highly communicative and organizational, especially on coordinating with project teams to support business functions.
Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.
Directors strategic communications and directors, customer relations have different pay scales, as shown below.
| Director Strategic Communications | Director, Customer Relations | |
| Average salary | $105,320 | $134,672 |
| Salary range | Between $66,000 And $167,000 | Between $91,000 And $197,000 |
| Highest paying City | Carson City, NV | Carson City, NV |
| Highest paying state | Nevada | Nevada |
| Best paying company | The Hatcher Group | California Resources |
| Best paying industry | Professional | Manufacturing |
There are a few differences between a director strategic communications and a director, customer relations in terms of educational background:
| Director Strategic Communications | Director, Customer Relations | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between directors strategic communications' and directors, customer relations' demographics:
| Director Strategic Communications | Director, Customer Relations | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.7% Female, 38.3% | Male, 46.1% Female, 53.9% |
| Race ratio | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.2% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 16% | 16% |