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The differences between dispatch technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch technician and a junior technician. Additionally, a junior technician has an average salary of $39,417, which is higher than the $34,469 average annual salary of a dispatch technician.
The top three skills for a dispatch technician include customer service, emergency calls and POS. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Dispatch Technician | Junior Technician | |
| Yearly salary | $34,469 | $39,417 |
| Hourly rate | $16.57 | $18.95 |
| Growth rate | -4% | 10% |
| Number of jobs | 30,551 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 34% | Bachelor's Degree, 34% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Dispatch technicians and junior technicians have different pay scales, as shown below.
| Dispatch Technician | Junior Technician | |
| Average salary | $34,469 | $39,417 |
| Salary range | Between $27,000 And $43,000 | Between $26,000 And $57,000 |
| Highest paying City | - | Alexandria, VA |
| Highest paying state | - | New York |
| Best paying company | - | Citi |
| Best paying industry | - | Technology |
There are a few differences between a dispatch technician and a junior technician in terms of educational background:
| Dispatch Technician | Junior Technician | |
| Most common degree | Associate Degree, 34% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between dispatch technicians' and junior technicians' demographics:
| Dispatch Technician | Junior Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 55.4% Female, 44.6% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |