Dispatch technician vs receiver dispatcher

The differences between dispatch technicians and receiver dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch technician and a receiver dispatcher. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a dispatch technician include customer service, emergency calls and POS. The most important skills for a receiver dispatcher are customer service, inbound calls, and CAD.

Dispatch technician vs receiver dispatcher overview

	Dispatch Technician	Receiver Dispatcher
Yearly salary	$34,469	$42,822
Hourly rate	$16.57	$20.59
Growth rate	-4%	-8%
Number of jobs	30,551	11,072
Job satisfaction	-	-
Most common degree	Associate Degree, 34%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatch technician vs receiver dispatcher salary

Dispatch technicians and receiver dispatchers have different pay scales, as shown below.

	Dispatch Technician	Receiver Dispatcher
Average salary	$34,469	$42,822
Salary range	Between $27,000 And $43,000	Between $24,000 And $75,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between dispatch technician and receiver dispatcher education

There are a few differences between a dispatch technician and a receiver dispatcher in terms of educational background:

	Dispatch Technician	Receiver Dispatcher
Most common degree	Associate Degree, 34%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatch technician vs receiver dispatcher demographics

Here are the differences between dispatch technicians' and receiver dispatchers' demographics:

	Dispatch Technician	Receiver Dispatcher
Average age	43	43
Gender ratio	Male, 55.4% Female, 44.6%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch technician and receiver dispatcher duties and responsibilities

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Dispatch technician vs receiver dispatcher skills

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

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Dispatch Technician
Dispatch Technician vs Receiver Dispatcher

Updated January 8, 2025

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