Dispatch technician vs security dispatcher

The differences between dispatch technicians and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch technician and a security dispatcher. Additionally, a dispatch technician has an average salary of $34,469, which is higher than the $33,347 average annual salary of a security dispatcher.

The top three skills for a dispatch technician include customer service, emergency calls and POS. The most important skills for a security dispatcher are customer service, patients, and patrol.

Dispatch technician vs security dispatcher overview

	Dispatch Technician	Security Dispatcher
Yearly salary	$34,469	$33,347
Hourly rate	$16.57	$16.03
Growth rate	-4%	3%
Number of jobs	30,551	82,349
Job satisfaction	-	-
Most common degree	Associate Degree, 34%	High School Diploma, 33%
Average age	43	43
Years of experience	2	2

What does a dispatch technician do?

A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.

What does a security dispatcher do?

Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

Dispatch technician vs security dispatcher salary

Dispatch technicians and security dispatchers have different pay scales, as shown below.

	Dispatch Technician	Security Dispatcher
Average salary	$34,469	$33,347
Salary range	Between $27,000 And $43,000	Between $26,000 And $41,000
Highest paying City	-	Bellevue, WA
Highest paying state	-	Alaska
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Hospitality

Differences between dispatch technician and security dispatcher education

There are a few differences between a dispatch technician and a security dispatcher in terms of educational background:

	Dispatch Technician	Security Dispatcher
Most common degree	Associate Degree, 34%	High School Diploma, 33%
Most common major	Business	Criminal Justice
Most common college	-	-

Dispatch technician vs security dispatcher demographics

Here are the differences between dispatch technicians' and security dispatchers' demographics:

	Dispatch Technician	Security Dispatcher
Average age	43	43
Gender ratio	Male, 55.4% Female, 44.6%	Male, 43.0% Female, 57.0%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch technician and security dispatcher duties and responsibilities

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Security dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Train to use CPR and AEDs.
Train in the use of TDD for communicating with the hearing impair community.
Operate computers, fax machines, copiers, printers, TDD systems etc.
Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.

Dispatch technician vs security dispatcher skills

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

Common security dispatcher skills

Customer Service, 15%
Patients, 8%
Patrol, 8%
Computer Aided Dispatch, 7%
Emergency Situations, 5%
CCTV, 5%

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Dispatch Technician
Dispatch Technician vs Security Dispatcher

Updated January 8, 2025

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