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The differences between dispatch technicians and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch technician and a yardmaster/customer service/crew dispatching. Additionally, a dispatch technician has an average salary of $34,469, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a dispatch technician include customer service, emergency calls and POS. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.
| Dispatch Technician | Yardmaster/Customer Service/Crew Dispatching | |
| Yearly salary | $34,469 | $31,397 |
| Hourly rate | $16.57 | $15.09 |
| Growth rate | -4% | -8% |
| Number of jobs | 30,551 | 157,794 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 34% | High School Diploma, 41% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
Dispatch technicians and yardmaster/customer service crew dispatchings have different pay scales, as shown below.
| Dispatch Technician | Yardmaster/Customer Service/Crew Dispatching | |
| Average salary | $34,469 | $31,397 |
| Salary range | Between $27,000 And $43,000 | Between $25,000 And $38,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a dispatch technician and a yardmaster/customer service/crew dispatching in terms of educational background:
| Dispatch Technician | Yardmaster/Customer Service/Crew Dispatching | |
| Most common degree | Associate Degree, 34% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between dispatch technicians' and yardmaster/customer service crew dispatchings' demographics:
| Dispatch Technician | Yardmaster/Customer Service/Crew Dispatching | |
| Average age | 43 | 43 |
| Gender ratio | Male, 55.4% Female, 44.6% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |