Dispatcher vs dispatcher clerk

The differences between dispatchers and dispatcher clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a dispatcher clerk. Additionally, a dispatcher has an average salary of $35,328, which is higher than the $31,319 average annual salary of a dispatcher clerk.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a dispatcher clerk are customer service, DOT, and data entry.

Dispatcher vs dispatcher clerk overview

	Dispatcher	Dispatcher Clerk
Yearly salary	$35,328	$31,319
Hourly rate	$16.98	$15.06
Growth rate	4%	-8%
Number of jobs	5,818	70,603
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatcher vs dispatcher clerk salary

Dispatchers and dispatcher clerks have different pay scales, as shown below.

	Dispatcher	Dispatcher Clerk
Average salary	$35,328	$31,319
Salary range	Between $27,000 And $44,000	Between $24,000 And $39,000
Highest paying City	Seattle, WA	Lacey, WA
Highest paying state	Alaska	Alaska
Best paying company	Mt. San Antonio College	Southern California Edison
Best paying industry	Government	Government

Differences between dispatcher and dispatcher clerk education

There are a few differences between a dispatcher and a dispatcher clerk in terms of educational background:

	Dispatcher	Dispatcher Clerk
Most common degree	High School Diploma, 33%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatcher vs dispatcher clerk demographics

Here are the differences between dispatchers' and dispatcher clerks' demographics:

	Dispatcher	Dispatcher Clerk
Average age	43	43
Gender ratio	Male, 38.1% Female, 61.9%	Male, 29.4% Female, 70.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher and dispatcher clerk duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

Dispatcher clerk example responsibilities.

Manage all accounting functions such as billing, payroll, accounts receivable, accounts payable, and cost reports.
Manage customer service satisfaction by providing update eta and location of drivers.
Use RF scanners for shipping and receiving.
Maintain accurate information in AS400 to ensure pay is accurate for date.
Update several internal database accordingly (trailer tracking, ship schedule, AS400).
Perform other duties: i.e., filing, copying, collating, record keeping.

Dispatcher vs dispatcher clerk skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common dispatcher clerk skills

Customer Service, 32%
DOT, 16%
Data Entry, 14%
Strong Customer Service, 6%
Inbound Calls, 4%
ETA, 4%