Dispatcher vs dispatcher/driver

The differences between dispatchers and dispatcher/drivers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a dispatcher/driver. Additionally, a dispatcher/driver has an average salary of $41,265, which is higher than the $35,328 average annual salary of a dispatcher.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a dispatcher/driver are customer service, DOT, and relevant safety regulations.

Dispatcher vs dispatcher/driver overview

	Dispatcher	Dispatcher/Driver
Yearly salary	$35,328	$41,265
Hourly rate	$16.98	$19.84
Growth rate	4%	11%
Number of jobs	5,818	130,014
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	High School Diploma, 36%
Average age	43	43
Years of experience	2	2

Dispatcher vs dispatcher/driver salary

Dispatchers and dispatcher/drivers have different pay scales, as shown below.

	Dispatcher	Dispatcher/Driver
Average salary	$35,328	$41,265
Salary range	Between $27,000 And $44,000	Between $27,000 And $60,000
Highest paying City	Seattle, WA	-
Highest paying state	Alaska	-
Best paying company	Mt. San Antonio College	-
Best paying industry	Government	-

Differences between dispatcher and dispatcher/driver education

There are a few differences between a dispatcher and a dispatcher/driver in terms of educational background:

	Dispatcher	Dispatcher/Driver
Most common degree	High School Diploma, 33%	High School Diploma, 36%
Most common major	Business	Business
Most common college	-	-

Dispatcher vs dispatcher/driver demographics

Here are the differences between dispatchers' and dispatcher/drivers' demographics:

	Dispatcher	Dispatcher/Driver
Average age	43	43
Gender ratio	Male, 38.1% Female, 61.9%	Male, 66.9% Female, 33.1%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher and dispatcher/driver duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

Dispatcher/driver example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Spearhead FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
Develop, implement, and evaluate the logistics and property accountability plans and policies for the organization.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Monitor CCTV cameras for criminal activity.
Monitor the entire facility using CCTV while simultaneously performing dispatching duties.

Dispatcher vs dispatcher/driver skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common dispatcher/driver skills

Customer Service, 18%
DOT, 14%
Relevant Safety Regulations, 11%
CDL, 8%
Service Vehicle, 6%
Pickup, 6%