Dispatcher vs dispatcher supervisor

The differences between dispatchers and dispatcher supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a dispatcher supervisor. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $35,328 average annual salary of a dispatcher.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a dispatcher supervisor are DOT, payroll, and non-emergency calls.

Dispatcher vs dispatcher supervisor overview

	Dispatcher	Dispatcher Supervisor
Yearly salary	$35,328	$41,106
Hourly rate	$16.98	$19.76
Growth rate	4%	-
Number of jobs	5,818	6,334
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 36%
Average age	43	43
Years of experience	2	2

What does a dispatcher do?

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliveries. A dispatcher is required to monitor the driver's location, strictly track road situations at all times to provide real-time updates for the customers, and advise the driver for alternative routes. Dispatchers also need to address possible customer complaints and process scheduling accurately to avoid inconsistencies in the delivery time.

What does a dispatcher supervisor do?

A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.

Dispatcher vs dispatcher supervisor salary

Dispatchers and dispatcher supervisors have different pay scales, as shown below.

	Dispatcher	Dispatcher Supervisor
Average salary	$35,328	$41,106
Salary range	Between $27,000 And $44,000	Between $27,000 And $61,000
Highest paying City	Seattle, WA	Wall, NJ
Highest paying state	Alaska	Connecticut
Best paying company	Mt. San Antonio College	National Grid plc
Best paying industry	Government	Retail

Differences between dispatcher and dispatcher supervisor education

There are a few differences between a dispatcher and a dispatcher supervisor in terms of educational background:

	Dispatcher	Dispatcher Supervisor
Most common degree	High School Diploma, 33%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Dispatcher vs dispatcher supervisor demographics

Here are the differences between dispatchers' and dispatcher supervisors' demographics:

	Dispatcher	Dispatcher Supervisor
Average age	43	43
Gender ratio	Male, 38.1% Female, 61.9%	Male, 57.4% Female, 42.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher and dispatcher supervisor duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

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Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

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Dispatcher vs dispatcher supervisor skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Dispatcher vs. similar jobs

Dispatcher related careers

Dispatcher related jobs

Dispatcher jobs by location

Updated January 8, 2025

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