Dispatcher vs emergency dispatcher

The differences between dispatchers and emergency dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency dispatcher has an average salary of $36,748, which is higher than the $35,328 average annual salary of a dispatcher.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for an emergency dispatcher are computer aided dispatch, EMS, and customer service.

Dispatcher vs emergency dispatcher overview

	Dispatcher	Emergency Dispatcher
Yearly salary	$35,328	$36,748
Hourly rate	$16.98	$17.67
Growth rate	4%	4%
Number of jobs	5,818	29,409
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 32%
Average age	43	39
Years of experience	2	-

Dispatcher vs emergency dispatcher salary

Dispatchers and emergency dispatchers have different pay scales, as shown below.

	Dispatcher	Emergency Dispatcher
Average salary	$35,328	$36,748
Salary range	Between $27,000 And $44,000	Between $27,000 And $49,000
Highest paying City	Seattle, WA	Allentown, PA
Highest paying state	Alaska	Pennsylvania
Best paying company	Mt. San Antonio College	Clean Harbors
Best paying industry	Government	Government

Differences between dispatcher and emergency dispatcher education

There are a few differences between a dispatcher and an emergency dispatcher in terms of educational background:

	Dispatcher	Emergency Dispatcher
Most common degree	High School Diploma, 33%	Bachelor's Degree, 32%
Most common major	Business	Criminal Justice
Most common college	-	-

Dispatcher vs emergency dispatcher demographics

Here are the differences between dispatchers' and emergency dispatchers' demographics:

	Dispatcher	Emergency Dispatcher
Average age	43	39
Gender ratio	Male, 38.1% Female, 61.9%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	17%

Differences between dispatcher and emergency dispatcher duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

Emergency dispatcher example responsibilities.

Perform (EMD) emergency medical dispatch procedures until the police, fire fighters or paramedics arrive.
Receive emergency and non emergency calls via telephone, TDD or radio.
Assist with over the phone medical instruction, CPR instruction, and traumatic emergencies.
Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations.
Coordinate response of ambulances, fire, and police units to emergencies and in-progress crime situations.
Assist with leading callers through various procedures such as CPR while waiting for units to arrive on scene.

Dispatcher vs emergency dispatcher skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common emergency dispatcher skills

Computer Aided Dispatch, 12%
EMS, 6%
Customer Service, 6%
CAD, 6%
Public Safety Agencies, 6%
Non-Emergency Telephone Calls, 6%