Dispatcher vs lead dispatch

The differences between dispatchers and lead dispatches can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a lead dispatch. Additionally, a lead dispatch has an average salary of $39,625, which is higher than the $35,328 average annual salary of a dispatcher.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a lead dispatch are data entry, logistics, and payroll.

Dispatcher vs lead dispatch overview

	Dispatcher	Lead Dispatch
Yearly salary	$35,328	$39,625
Hourly rate	$16.98	$19.05
Growth rate	4%	4%
Number of jobs	5,818	4,847
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Average age	43	43
Years of experience	2	2

Dispatcher vs lead dispatch salary

Dispatchers and lead dispatches have different pay scales, as shown below.

	Dispatcher	Lead Dispatch
Average salary	$35,328	$39,625
Salary range	Between $27,000 And $44,000	Between $30,000 And $50,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Alaska	Alaska
Best paying company	Mt. San Antonio College	Yaamava' Resort & Casino
Best paying industry	Government	Health Care

Differences between dispatcher and lead dispatch education

There are a few differences between a dispatcher and a lead dispatch in terms of educational background:

	Dispatcher	Lead Dispatch
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Dispatcher vs lead dispatch demographics

Here are the differences between dispatchers' and lead dispatches' demographics:

	Dispatcher	Lead Dispatch
Average age	43	43
Gender ratio	Male, 38.1% Female, 61.9%	Male, 44.3% Female, 55.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher and lead dispatch duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

Lead dispatch example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

Dispatcher vs lead dispatch skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common lead dispatch skills

Data Entry, 15%
Logistics, 12%
Payroll, 6%
Computer System, 6%
Non-Emergency Calls, 5%
Computer Aided Dispatch, 4%