Dispatcher vs router

The differences between dispatchers and routers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a router. Additionally, a router has an average salary of $50,811, which is higher than the $35,328 average annual salary of a dispatcher.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a router are customer service, customer orders, and roadnet.

Dispatcher vs router overview

	Dispatcher	Router
Yearly salary	$35,328	$50,811
Hourly rate	$16.98	$24.43
Growth rate	4%	10%
Number of jobs	5,818	2,393
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 32%
Average age	43	42
Years of experience	2	2

Dispatcher vs router salary

Dispatchers and routers have different pay scales, as shown below.

	Dispatcher	Router
Average salary	$35,328	$50,811
Salary range	Between $27,000 And $44,000	Between $34,000 And $75,000
Highest paying City	Seattle, WA	Cleveland, OH
Highest paying state	Alaska	Maryland
Best paying company	Mt. San Antonio College	Havertys Furniture
Best paying industry	Government	Automotive

Differences between dispatcher and router education

There are a few differences between a dispatcher and a router in terms of educational background:

	Dispatcher	Router
Most common degree	High School Diploma, 33%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Dispatcher vs router demographics

Here are the differences between dispatchers' and routers' demographics:

	Dispatcher	Router
Average age	43	42
Gender ratio	Male, 38.1% Female, 61.9%	Male, 59.3% Female, 40.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	11%

Differences between dispatcher and router duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

Router example responsibilities.

Perform pre-trip & post-trip inspections.
Work closely with DHS and NYPD.
Foster improved business relationships with multiple 3rd party logistics providers, enhancing delivery and quality performance and overall customer satisfaction.
Input routes and dispatch from AS400, ACSG program.
Set up, change and operate CMS machine (CNC).
Assist a survey crew with GPS coordinates.

Dispatcher vs router skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common router skills

Customer Service, 33%
Customer Orders, 11%
Roadnet, 10%
Logistics, 8%
Data Entry, 8%
Pallets, 8%