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The differences between dispatchers and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a security dispatcher. Additionally, a dispatcher has an average salary of $35,328, which is higher than the $33,347 average annual salary of a security dispatcher.
The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a security dispatcher are customer service, patients, and patrol.
| Dispatcher | Security Dispatcher | |
| Yearly salary | $35,328 | $33,347 |
| Hourly rate | $16.98 | $16.03 |
| Growth rate | 4% | 3% |
| Number of jobs | 5,818 | 82,349 |
| Job satisfaction | 4.25 | - |
| Most common degree | High School Diploma, 33% | High School Diploma, 33% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliveries. A dispatcher is required to monitor the driver's location, strictly track road situations at all times to provide real-time updates for the customers, and advise the driver for alternative routes. Dispatchers also need to address possible customer complaints and process scheduling accurately to avoid inconsistencies in the delivery time.
Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.
Dispatchers and security dispatchers have different pay scales, as shown below.
| Dispatcher | Security Dispatcher | |
| Average salary | $35,328 | $33,347 |
| Salary range | Between $27,000 And $44,000 | Between $26,000 And $41,000 |
| Highest paying City | Seattle, WA | Bellevue, WA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Mt. San Antonio College | Brigham and Women's Hospital |
| Best paying industry | Government | Hospitality |
There are a few differences between a dispatcher and a security dispatcher in terms of educational background:
| Dispatcher | Security Dispatcher | |
| Most common degree | High School Diploma, 33% | High School Diploma, 33% |
| Most common major | Business | Criminal Justice |
| Most common college | - | - |
Here are the differences between dispatchers' and security dispatchers' demographics:
| Dispatcher | Security Dispatcher | |
| Average age | 43 | 43 |
| Gender ratio | Male, 38.1% Female, 61.9% | Male, 43.0% Female, 57.0% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |