Dispatcher vs service dispatcher

The differences between dispatchers and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a service dispatcher. Additionally, a dispatcher has an average salary of $35,328, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.

Dispatcher vs service dispatcher overview

	Dispatcher	Service Dispatcher
Yearly salary	$35,328	$33,663
Hourly rate	$16.98	$16.18
Growth rate	4%	-4%
Number of jobs	5,818	74,936
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	High School Diploma, 30%
Average age	43	43
Years of experience	2	2

What does a dispatcher do?

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliveries. A dispatcher is required to monitor the driver's location, strictly track road situations at all times to provide real-time updates for the customers, and advise the driver for alternative routes. Dispatchers also need to address possible customer complaints and process scheduling accurately to avoid inconsistencies in the delivery time.

What does a service dispatcher do?

Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.

Dispatcher vs service dispatcher salary

Dispatchers and service dispatchers have different pay scales, as shown below.

	Dispatcher	Service Dispatcher
Average salary	$35,328	$33,663
Salary range	Between $27,000 And $44,000	Between $26,000 And $42,000
Highest paying City	Seattle, WA	Kent, WA
Highest paying state	Alaska	Washington
Best paying company	Mt. San Antonio College	Basin Electric Power Cooperative
Best paying industry	Government	Government

Differences between dispatcher and service dispatcher education

There are a few differences between a dispatcher and a service dispatcher in terms of educational background:

	Dispatcher	Service Dispatcher
Most common degree	High School Diploma, 33%	High School Diploma, 30%
Most common major	Business	Business
Most common college	-	-

Dispatcher vs service dispatcher demographics

Here are the differences between dispatchers' and service dispatchers' demographics:

	Dispatcher	Service Dispatcher
Average age	43	43
Gender ratio	Male, 38.1% Female, 61.9%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher and service dispatcher duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

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Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

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Dispatcher vs service dispatcher skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

Dispatcher vs. similar jobs

Dispatcher related careers

Dispatcher related jobs

Dispatcher jobs by location

Updated January 8, 2025

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