Dispatcher vs yardmaster/customer service/crew dispatching

The differences between dispatchers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher and a yardmaster/customer service/crew dispatching. Additionally, a dispatcher has an average salary of $35,328, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.

The top three skills for a dispatcher include customer service, data entry and computer aided dispatch. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.

Dispatcher vs yardmaster/customer service/crew dispatching overview

	Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Yearly salary	$35,328	$31,397
Hourly rate	$16.98	$15.09
Growth rate	4%	-8%
Number of jobs	5,818	157,794
Job satisfaction	4.25	-
Most common degree	High School Diploma, 33%	High School Diploma, 41%
Average age	43	43
Years of experience	2	2

What does a dispatcher do?

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliveries. A dispatcher is required to monitor the driver's location, strictly track road situations at all times to provide real-time updates for the customers, and advise the driver for alternative routes. Dispatchers also need to address possible customer complaints and process scheduling accurately to avoid inconsistencies in the delivery time.

What does a yardmaster/customer service/crew dispatching do?

A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.

Dispatcher vs yardmaster/customer service/crew dispatching salary

Dispatchers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.

	Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average salary	$35,328	$31,397
Salary range	Between $27,000 And $44,000	Between $25,000 And $38,000
Highest paying City	Seattle, WA	-
Highest paying state	Alaska	-
Best paying company	Mt. San Antonio College	-
Best paying industry	Government	-

Differences between dispatcher and yardmaster/customer service/crew dispatching education

There are a few differences between a dispatcher and a yardmaster/customer service/crew dispatching in terms of educational background:

	Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Most common degree	High School Diploma, 33%	High School Diploma, 41%
Most common major	Business	Business
Most common college	-	-

Dispatcher vs yardmaster/customer service/crew dispatching demographics

Here are the differences between dispatchers' and yardmaster/customer service crew dispatchings' demographics:

	Dispatcher	Yardmaster/Customer Service/Crew Dispatching
Average age	43	43
Gender ratio	Male, 38.1% Female, 61.9%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher and yardmaster/customer service/crew dispatching duties and responsibilities

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

Yardmaster/customer service/crew dispatching example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
Enter tender and movement numbers in AS400.
Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.

Dispatcher vs yardmaster/customer service/crew dispatching skills

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

Common yardmaster/customer service/crew dispatching skills

Data Entry, 20%
Customer Service, 8%
Customer Complaints, 7%
Outbound Calls, 6%
Inbound Calls, 6%
Payroll, 5%

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Dispatcher vs Yardmaster/Customer Service/Crew Dispatching

Updated January 8, 2025

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