Front desk attendant vs front desk lead

The differences between front desk attendants and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk lead has an average salary of $29,851, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for a front desk attendant include reservations, customer service and cleanliness. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk attendant vs front desk lead overview

	Front Desk Attendant	Front Desk Lead
Yearly salary	$26,874	$29,851
Hourly rate	$12.92	$14.35
Growth rate	-	-
Number of jobs	107,058	74,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 39%
Average age	37	37
Years of experience	-	-

What does a front desk attendant do?

A front desk attendant serves as the primary point of contact in a building or establishment, ensuring customer satisfaction. Their duties mainly revolve around greeting visitors, responding to inquiries, handling calls and correspondence, arranging appointments, and coordinating with various building offices and departments. Moreover, a front desk attendant's responsibilities will vary on the line of work or one's industry of employment. There are instances in a hotel setting where they must handle check-in and check-out processes, make reservations, and offer amenities.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Front desk attendant vs front desk lead salary

Front desk attendants and front desk leads have different pay scales, as shown below.

	Front Desk Attendant	Front Desk Lead
Average salary	$26,874	$29,851
Salary range	Between $20,000 And $35,000	Between $19,000 And $46,000
Highest paying City	Anaheim, CA	New York, NY
Highest paying state	California	New York
Best paying company	Lone Star Circle of Care	Microsoft
Best paying industry	Education	Retail

Differences between front desk attendant and front desk lead education

There are a few differences between a front desk attendant and a front desk lead in terms of educational background:

	Front Desk Attendant	Front Desk Lead
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Front desk attendant vs front desk lead demographics

Here are the differences between front desk attendants' and front desk leads' demographics:

	Front Desk Attendant	Front Desk Lead
Average age	37	37
Gender ratio	Male, 35.1% Female, 64.9%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk attendant and front desk lead duties and responsibilities

Front desk attendant example responsibilities.

Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
Monitor cleanliness and organization of yoga studio and lobby areas.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits

Show more

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Show more

Front desk attendant vs front desk lead skills

Common front desk attendant skills

Reservations, 17%
Customer Service, 10%
Cleanliness, 10%
Phone Calls, 9%
Work Ethic, 8%
Guest Satisfaction, 5%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

Front Desk Attendant vs. similar jobs

Front Desk Attendant related careers

Front Desk Attendant related jobs

What similar roles do

Updated January 8, 2025

Browse office and administrative jobs

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z