Front desk attendant vs front desk staff

The differences between front desk attendants and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk staff has an average salary of $28,916, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for a front desk attendant include reservations, customer service and cleanliness. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front desk attendant vs front desk staff overview

	Front Desk Attendant	Front Desk Staff
Yearly salary	$26,874	$28,916
Hourly rate	$12.92	$13.90
Growth rate	-	-
Number of jobs	107,058	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Front desk attendant vs front desk staff salary

Front desk attendants and front desk staff have different pay scales, as shown below.

	Front Desk Attendant	Front Desk Staff
Average salary	$26,874	$28,916
Salary range	Between $20,000 And $35,000	Between $21,000 And $38,000
Highest paying City	Anaheim, CA	New York, NY
Highest paying state	California	New York
Best paying company	Lone Star Circle of Care	Univ Of Colorado-Colorado Spgs
Best paying industry	Education	Education

Differences between front desk attendant and front desk staff education

There are a few differences between a front desk attendant and a front desk staff in terms of educational background:

	Front Desk Attendant	Front Desk Staff
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Front desk attendant vs front desk staff demographics

Here are the differences between front desk attendants' and front desk staff' demographics:

	Front Desk Attendant	Front Desk Staff
Average age	37	37
Gender ratio	Male, 35.1% Female, 64.9%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk attendant and front desk staff duties and responsibilities

Front desk attendant example responsibilities.

Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
Monitor cleanliness and organization of yoga studio and lobby areas.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk attendant vs front desk staff skills

Common front desk attendant skills

Reservations, 17%
Customer Service, 10%
Cleanliness, 10%
Phone Calls, 9%
Work Ethic, 8%
Guest Satisfaction, 5%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

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Office and Administrative Industry
Front Desk Attendant
Front Desk Attendant vs Front Desk Staff

Updated January 8, 2025

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