Front desk attendant vs service desk analyst

The differences between front desk attendants and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for a front desk attendant include reservations, customer service and cleanliness. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Front desk attendant vs service desk analyst overview

	Front Desk Attendant	Service Desk Analyst
Yearly salary	$26,874	$45,397
Hourly rate	$12.92	$21.83
Growth rate	-	-
Number of jobs	107,058	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a front desk attendant do?

A front desk attendant serves as the primary point of contact in a building or establishment, ensuring customer satisfaction. Their duties mainly revolve around greeting visitors, responding to inquiries, handling calls and correspondence, arranging appointments, and coordinating with various building offices and departments. Moreover, a front desk attendant's responsibilities will vary on the line of work or one's industry of employment. There are instances in a hotel setting where they must handle check-in and check-out processes, make reservations, and offer amenities.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Front desk attendant vs service desk analyst salary

Front desk attendants and service desk analysts have different pay scales, as shown below.

	Front Desk Attendant	Service Desk Analyst
Average salary	$26,874	$45,397
Salary range	Between $20,000 And $35,000	Between $30,000 And $67,000
Highest paying City	Anaheim, CA	New York, NY
Highest paying state	California	New York
Best paying company	Lone Star Circle of Care	The Citadel
Best paying industry	Education	Technology

Differences between front desk attendant and service desk analyst education

There are a few differences between a front desk attendant and a service desk analyst in terms of educational background:

	Front Desk Attendant	Service Desk Analyst
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Front desk attendant vs service desk analyst demographics

Here are the differences between front desk attendants' and service desk analysts' demographics:

	Front Desk Attendant	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 35.1% Female, 64.9%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between front desk attendant and service desk analyst duties and responsibilities

Front desk attendant example responsibilities.

Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
Monitor cleanliness and organization of yoga studio and lobby areas.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Front desk attendant vs service desk analyst skills

Common front desk attendant skills

Reservations, 17%
Customer Service, 10%
Cleanliness, 10%
Phone Calls, 9%
Work Ethic, 8%
Guest Satisfaction, 5%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

Front Desk Attendant vs. similar jobs

Front Desk Attendant related careers

Front Desk Attendant related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Front Desk Attendant
Front Desk Attendant vs Service Desk Analyst

Updated January 8, 2025

Browse office and administrative jobs