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The differences between front end specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a front end specialist and a client care specialist. Additionally, a front end specialist has an average salary of $48,996, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a front end specialist include customer issues, store opening and front end operations. The most important skills for a client care specialist are client care, PET, and patients.
As a front-end specialist, you must be skilled in repairing at least one of the systems or components on a vehicle, such as the brakes, suspension, or radiator. Note that your duties as a front-end specialist are not restricted to the repairs of automobiles alone. They also encompass maintaining, servicing, adjusting, and testing machines and moving parts.
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Front end specialists and client care specialists have different pay scales, as shown below.
| Front End Specialist | Client Care Specialist | |
| Average salary | $48,996 | $29,660 |
| Salary range | Between $27,000 And $86,000 | Between $18,000 And $46,000 |
| Highest paying City | - | Irvine, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | Bank of America |
| Best paying industry | - | Finance |
There are a few differences between a front end specialist and a client care specialist in terms of educational background:
| Front End Specialist | Client Care Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front end specialists' and client care specialists' demographics:
| Front End Specialist | Client Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.8% Female, 66.2% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 16.8% Asian, 6.8% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |