Funds development director vs director, customer relations

The differences between funds development directors and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a funds development director and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $94,994 average annual salary of a funds development director.

The top three skills for a funds development director include portfolio, donor relations and financial support. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Funds development director vs director, customer relations overview

	Funds Development Director	Director, Customer Relations
Yearly salary	$94,994	$134,672
Hourly rate	$45.67	$64.75
Growth rate	8%	8%
Number of jobs	55,583	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a funds development director do?

A funds development director spearheads and oversees the funding operations of a company. It is their duty to make decisions that benefit the company and its overall operations, set goals and monthly objectives, establish guidelines and timelines, liaise with external parties, coordinate with managers and executives, review and analyze funding procedures and documentation, and develop strategies to optimize operations. Moreover, a funds development director leads and encourages staff to reach goals while implementing the company's policies and regulations.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Funds development director vs director, customer relations salary

Funds development directors and directors, customer relations have different pay scales, as shown below.

	Funds Development Director	Director, Customer Relations
Average salary	$94,994	$134,672
Salary range	Between $56,000 And $160,000	Between $91,000 And $197,000
Highest paying City	New York, NY	Carson City, NV
Highest paying state	New Jersey	Nevada
Best paying company	BNY Mellon	California Resources
Best paying industry	Health Care	Manufacturing

Differences between funds development director and director, customer relations education

There are a few differences between a funds development director and a director, customer relations in terms of educational background:

	Funds Development Director	Director, Customer Relations
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Funds development director vs director, customer relations demographics

Here are the differences between funds development directors' and directors, customer relations' demographics:

	Funds Development Director	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 38.3% Female, 61.7%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 5.7% Unknown, 4.7% Hispanic or Latino, 8.9% Asian, 5.1% White, 75.2% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between funds development director and director, customer relations duties and responsibilities

Funds development director example responsibilities.

Support documentation activities for FDA audits & manage integration activities for acquisitions.
Resolve financial issues relate to charitable contributions, provide program budgets, process payroll, and oversight management of operating accounts.
Utilize social media such as Facebook.
Develop and execute alumni affairs program and relate communications/marketing through email, Facebook and regular mail.
Identify and solve inside sales-relate issues when implementing Salesforce as a company.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Funds development director vs director, customer relations skills

Common funds development director skills

Portfolio, 15%
Donor Relations, 13%
Financial Support, 6%
Real Estate, 5%
Appeals, 5%
Community Outreach, 5%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Funds Development Director
Funds Development Director vs Director, Customer Relations

Updated January 8, 2025

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