Guest relations representative vs front desk agent

The differences between guest relations representatives and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk agent has an average salary of $31,008, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a front desk agent are reservations, team work, and guest service.

Guest relations representative vs front desk agent overview

	Guest Relations Representative	Front Desk Agent
Yearly salary	$28,790	$31,008
Hourly rate	$13.84	$14.91
Growth rate	-	-
Number of jobs	35,239	96,392
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 42%
Average age	37	37
Years of experience	-	-

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does a front desk agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

Guest relations representative vs front desk agent salary

Guest relations representatives and front desk agents have different pay scales, as shown below.

	Guest Relations Representative	Front Desk Agent
Average salary	$28,790	$31,008
Salary range	Between $22,000 And $36,000	Between $25,000 And $37,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Brookhaven National Laboratory
Best paying industry	-	Hospitality

Differences between guest relations representative and front desk agent education

There are a few differences between a guest relations representative and a front desk agent in terms of educational background:

	Guest Relations Representative	Front Desk Agent
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs front desk agent demographics

Here are the differences between guest relations representatives' and front desk agents' demographics:

	Guest Relations Representative	Front Desk Agent
Average age	37	37
Gender ratio	Male, 38.1% Female, 61.9%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between guest relations representative and front desk agent duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Guest relations representative vs front desk agent skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

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Guest Relations Representative
Guest Relations Representative vs Front Desk Agent

Updated January 8, 2025

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