Guest relations representative vs front desk clerk

The differences between guest relations representatives and front desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest relations representative has an average salary of $28,790, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a front desk clerk are reservations, customer service, and night audit.

Guest relations representative vs front desk clerk overview

	Guest Relations Representative	Front Desk Clerk
Yearly salary	$28,790	$26,669
Hourly rate	$13.84	$12.82
Growth rate	-	-
Number of jobs	35,239	141,042
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	High School Diploma, 35%
Average age	37	37
Years of experience	-	-

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does a front desk clerk do?

Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.

Guest relations representative vs front desk clerk salary

Guest relations representatives and front desk clerks have different pay scales, as shown below.

	Guest Relations Representative	Front Desk Clerk
Average salary	$28,790	$26,669
Salary range	Between $22,000 And $36,000	Between $21,000 And $33,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Hawaii
Best paying company	-	Hilton Grand Vacations
Best paying industry	-	Retail

Differences between guest relations representative and front desk clerk education

There are a few differences between a guest relations representative and a front desk clerk in terms of educational background:

	Guest Relations Representative	Front Desk Clerk
Most common degree	Bachelor's Degree, 55%	High School Diploma, 35%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs front desk clerk demographics

Here are the differences between guest relations representatives' and front desk clerks' demographics:

	Guest Relations Representative	Front Desk Clerk
Average age	37	37
Gender ratio	Male, 38.1% Female, 61.9%	Male, 24.2% Female, 75.8%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between guest relations representative and front desk clerk duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Deliver messages and run errands.
Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
Cross-Train and provide back-up for PBX representatives when necessary.
Follow emergency procedures for evacuating property safely via PBX phone.
Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

Guest relations representative vs front desk clerk skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common front desk clerk skills

Reservations, 36%
Customer Service, 14%
Night Audit, 4%
Computer System, 4%
Room Availability, 4%
Guest Service, 3%

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Office and Administrative Industry
Guest Relations Representative
Guest Relations Representative vs Front Desk Clerk

Updated January 8, 2025

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