Guest relations representative vs representative

The differences between guest relations representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a representative has an average salary of $36,023, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a representative are cleanliness, patients, and customer issues.

Guest relations representative vs representative overview

	Guest Relations Representative	Representative
Yearly salary	$28,790	$36,023
Hourly rate	$13.84	$17.32
Growth rate	-	-4%
Number of jobs	35,239	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 53%
Average age	37	40
Years of experience	-	12

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

Guest relations representative vs representative salary

Guest relations representatives and representatives have different pay scales, as shown below.

	Guest Relations Representative	Representative
Average salary	$28,790	$36,023
Salary range	Between $22,000 And $36,000	Between $23,000 And $55,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Google
Best paying industry	-	Transportation

Differences between guest relations representative and representative education

There are a few differences between a guest relations representative and a representative in terms of educational background:

	Guest Relations Representative	Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs representative demographics

Here are the differences between guest relations representatives' and representatives' demographics:

	Guest Relations Representative	Representative
Average age	37	40
Gender ratio	Male, 38.1% Female, 61.9%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between guest relations representative and representative duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Guest relations representative vs representative skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Office and Administrative Industry
Guest Relations Representative
Guest Relations Representative vs Representative

Updated January 8, 2025

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