Guest service representative jobs in Alaska - 212 jobs

Reports to: Tour Sales Supervisor Salary Range: Seasonal $18.00 plus bonus potential Guest Services Representatives sells tickets, ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, load guest on the assigned gondola and ensure timely departures of assigned tours. Essential Duties and Responsibilities: Conduct all activities and decisions according to Icy Strait Point's guiding principles: BAP: Best, Authentic, Profitable Cruise Destination Provide excellent customer service to all ISP guests Sell and provide guests with information about all tours available at Icy Strait Point Work as greeters to welcome guests and conduct guest orientations and line control Conduct functions, such as: Checking guests' weight Verifying driver's license information Ensuring guests fill out waivers, as required Secure bag check area Escort guests to tour vehicles or gondola and ensure timely tour departure Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour Communicate clearly with tour guides, drivers, supervisors, gondola operators and management Promote other Icy Strait Point venues, distribute literature and/or sell merchandise Assist within programs wherever needed Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour Ability to work individually and as a team member when necessary Other duties as assigned. Requirements: Adequate knowledge or willingness to learn about Tlingit culture Must be able to learn a Tlingit Introduction Knowledge of the local area (marine life, plants, animals, birds) Must have good verbal communication; patient and able to lead groups of kids as well as adults Strong commitment to Safety Ability to learn, retain and present excursion information to guests in an accurate manner. Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise This is a safety sensitive position that is subject to drug testing Must be 18 years of age or older Physical Requirements & Work Environment: Willing to live in a remote, rural community Comfortable traveling by small plane or ferry to and from a remote setting Able to walk and drive on gravel roads in inclement weather Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 25lbs; able to visually identify safety hazards Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Apply today to join our team and be part of something truly special!

The Crowne Plaza Midtown Anchorage, managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest & Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today! How we can elevate your career: Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder. Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today. Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank. Qualifications: High school diploma or equivalent GED; prior hotel and hospitality experience preferred Demonstrate excellent organizational skills, communication skills, and problem-solving skills Why work for NSH? Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle. Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws. Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us. Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment. Bereavement Jury/Witness Duty Community Volunteer Events Social Event Outings Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months). Medical & Prescription, Vision Dental Employee Assistance Program Hostcare 100% Company Paid Life Insurance 401(k) Retirement Plans Leave of Absence Perks - More than just a paycheck! Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt & IHG brands. To learn more about our company please visit our web site at ******************* Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Department Guest Services Employment Type Seasonal - Full Time Location Anchorage Transportation and Guest Services Workplace type Onsite RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.

Job Description Front Desk Agent Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Job Description Front Desk Agent Voyager Inn | Anchorage, Alaska The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we'd love to meet you. Position Purpose: As a Front Desk Agent, you'll play a key role in delivering warm, efficient, and memorable service from arrival to departure. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Team: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Guest Experience Greet and welcome guests with genuine hospitality and professionalism Check guests in and out efficiently, ensuring accuracy and care Assign rooms based on guest needs and preferences Share information about hotel amenities, local attractions, and special programs Provide welcome materials, room keys, and helpful guidance to make guests feel at home Service & Support Respond to guest requests, questions, and concerns with empathy and confidence Resolve challenges calmly and creatively, ensuring guest satisfaction Answer phone calls and emails promptly and courteously Coordinate messages, packages, and special requests for guests Operations & Accuracy Process payments, vouchers, and charges accurately Maintain organized and accurate guest records in the hotel system Promote hotel services and upsell when appropriate Assist during busy periods and remain composed during emergencies SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Assist guests in their preferred language when possible Support transportation or van driving needs (if qualified) Escort guests to safety deposit boxes Operate standard office equipment WHAT WE'RE LOOKING FOR: Friendly, positive attitude with a passion for guest service Strong communication skills (verbal and written English required) Comfort using computers and basic hotel systems Ability to handle transactions and basic math accurately Patience, professionalism, and the ability to stay calm under pressure Ability to stand, bend, and move throughout the shift Hospitality experience is a plus, but we're happy to train the right person who brings warmth, reliability, and a team-first mindset. NOTICE: The Voyager Inn operates 24/7, 365 days a year, and flexibility is important in a hospitality environment. All associates are expected to uphold JL Hospitality Management's standards for safety, professionalism, and service excellence. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Job Description Full-Time Front Desk Agent Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Job Description Aspen Suites Hotel Downtown Anchorage - Opening Early February 2026 Be a part of something NEW in Downtown Anchorage! Aspen Suites Hotel Anchorage is preparing to open its doors, and we are building our opening team of friendly, energetic, guest-focused professionals. If you enjoy problem-solving, creating memorable guest experiences, and being the warm welcome that sets the tone for a traveler's stay - we want to meet you. Front Desk Agent Position Purpose: As a Front Desk Agent, you are the first impression of our hotel. You'll welcome and register guests, assist throughout their stay, process payments and check-outs, answer questions, and ensure every guest feels taken care of from the moment they arrive to the moment they depart. This role requires friendliness, attentiveness, and the ability to think quickly and calmly when challenges arise. The Benefits of Being Part of OUR Team: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Guest Service & Check-In Greet guests with professionalism and genuine hospitality Register guests in the system, confirm details, assign rooms, and issue room keys Offer upgrades, promote hotel amenities, answer questions, and assist throughout their stay Front Desk Operations Process check-outs, charges, payments, vouchers, and credits Maintain accurate guest folios and account balances Promptly answer phone calls and email inquiries Communicate guest requests to the appropriate departments when needed Problem Solving & Guest Experience Listen empathetically and resolve guest challenges with patience and diplomacy Research issues, negotiate solutions, and follow through to ensure guest satisfaction Stay calm and confident during high-volume or emergency situations Provide guidance, hotel information, and recommendations Additional Support Functions Retrieve and deliver messages, mail, packages, and guest items Assist with safety deposit boxes and other hotel services Operate office equipment and assist with additional tasks as assigned SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: JL Hospitality Management operates 24/7, 365 days a year. As part of the Aspen Suites opening team, you will help establish the guest experience, set service culture, and uphold the standards of a new flagship hotel in the heart of Anchorage. JL Hospitality Management, LLC is an equal opportunity employer and prohibits discrimination based on race, color, religion, national origin, citizenship, age, sex, sexual orientation, marital status, disability, veteran status, or any other protected classification.

Job DescriptionDescription: The Guest Services Representative will need to be proficient in providing quality customer service and possess the ability to multi-task. Basic computer operating skills are necessary. The Guest Services Representative must be able to perform cash handling procedures. Essential Functions Maintain an inventory of vacancies, reservations and room assignments Assist guests with registration, check-in, and checkout Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Handles requests and questions from current and futures guests received by phone or at front-desk. Maintain complete knowledge of and/or where to access to following information: Hotel features/services Room types, numbers, layout, and décor Current and future room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status Scheduled conferences and meetings Read logbook daily; record all pertinent information in logbook Assign rooms and keys Collect and distribute messages for guests Prepare bills and collect payment for visit Assist in solving billing discrepancies Answer inquiries regarding hotel area and services Provide suggestions to hotel patrons of places to visit, eat, and shop Maintain hotel records Attend meetings and training sessions as necessary All other duties as assigned Requirements: Job Specifications Excellent verbal and written communication skills Ability to handle stress under pressure Ability to work cohesively with co-workers as part of a team Provide excellent customer service and maintain a professional demeanor Excellent interpersonal skills combined with the ability to work with diverse groups of people Demonstrated ability to work independently, with minimal supervision Must have a flexible schedule and be able to work mornings, afternoons, nights, weekends and holidays Physical Demands Endure various physical movements throughout the work areas Must be able to stand at front desk and exert well paced mobility for up to 8 hours

Job Description Front Desk Agent Full-time and Part-time positions available Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for part time, Guest Service Agent to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets. The role of the Guest Service Agent is be responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner. Duties will include registering guests, assigning rooms, settling guest accounts and coordinating with other departments to satisfy guest requests. This position is responsible for creating 100% guest satisfaction by providing efficient and effective guest service by using a clear voice, responding with appropriate action and providing accurate information. Other duties of the guest service agent include: Promotes hotel accommodations, services and area attractions. Arranges for services requested by the guest by working with other departments as appropriate. Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services. Identifies and records special billing instructions and notifies Accounting. Remain calm and attentive, especially during heavy hotel activity and emergencies. Makes and confirms reservations, record wake up calls. The successful applicant will: Have patience, tact and diplomacy. Provide exceptional customer service. Work as a productive team member by contributing positive energy. Perform the duties of the position in a safe manner. Ability to write routine reports and correspondences. Basic skills using Microsoft Office Suite. Be professional in all interactions with guests and associates. OPERA/PMS Systems experience preferred. Effective interpersonal and written communication skills. Must be able to communicate in a professional manner and respond with timeliness. Ability to work in a fast-paced environment and multi-task effectively. Excellent organizational and prioritization skills. Ability to perform basic mathematics and cash transactions. The employee must regularly lift and/or move up to 25 pounds. Prior guest service experience preferred (at least six months). High School Diploma required. Apply online at ********************************************************* Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws. Millennium Hotel is a drug free workplace. We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer. Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify. This job posting is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.

The main responsibility of the Skagway Dock Representative team (also referred to as Dock Rep) is to carry out the companys mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The dock representative is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations. REQUIREMENTS Prior office and/or tourism experience preferred Preform excellent customer service Have a clean driving record and be able to be placed on our company auto insurance Must have or obtain a basic first aid and CPR certification Must be able to think nimbly and problem solve quickly and effectively Willingness to help in other areas as needed including but not limed to, driving/guiding tours, expedition sales, assisting Skagway office. JOB DUTIES Reports to Dock Representative Manager Assisting the Dock Representative Manager in running daily operations which includes but is not limited to: Meet guests disembarking cruise ships. Collect tickets and ensure each guest correctly completes the appropriate waiver/assumption of risk form. Give guests a rundown/synopsis of the tour they are taking and answer any questions they have. Check in/out with ship shore excursion staff. Correctly fill out Haines Skagway Fast Ferry waivers Collects tickets and waivers from other guides as they leave the pier. Organize and file waivers according to tour in the office Appropriately fill out ship settlement forms. Settle with ships at the end of the day to ensure payment for tours given. Walk guests or drive guests to the tour departure location. Drive and Guide for our Yukon Extended Summit Drive and Gold Rush Scenic Drive excursions Assist in driving needs for other excursions General administrative/marketing support. Administrative and management support Prepare daily ship summaries for cruise lines and AMG management. Invoice management and filing Support projects and additional responsibilities as needed. CDL Driving: Must obtain and maintain a valid Class B CDL with Passenger and Airbrakes endorsements. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by March 1, 2024, and have had a drivers license for at least one year Must be willing to contribute to bus driving duties for these and other tours Pass FMCSA required pre-employment drug tests & screening Be enrolled in an FMCSA required random drug testing program Have and maintain a valid Medical Examiners Card Completion of AMG Skagway driver training program Maintain an FMCSA approved logbook for driving hours Complete vehicle checklists as needed. Responsible for cleanliness and excellent maintenance of buses, tour equipment, and the locations that the tours visit. Complete appropriate driver checklists & paperwork at the end of each shift WORKLOAD June, July, and August are busy and the Skagway Dock Representative can expect to receive 40+ hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size. LIVING SPACE AND RENT STRUCTURE Employeehousing is located indowntown Skagway, the grocery store and other attractions are within walking distance from housing.Accommodations consistof shared roomstypically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom.Each house features shared bathrooms, a kitchen area, andlivingroom. Employeesresidingin housing are expected to respect others andmaintaina clean living area.Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yardand mountain views,providinga fantastic base for our team. Additional Notes Rent deductions are made twice a month with 50% of the months rent deducted from the 1st and 2nd paycheck. Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early. Employees must vacate housing within 48hours of their final shift unless other arrangements have been approved by management. Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing. Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.

Job DescriptionHotel Front Desk Agent Job with Free Housing + MealsChena Hot Springs, Fairbanks, Alaska We are a medium-sized resort located sixty miles North-East of Fairbanks, Alaska. Notable for our Hot Springs, we also offer a variety of outdoor activities, including Hiking, Camping, ATV/Snowmachine Tours, Dog Sled Rides, and Northern Lights Viewing during the Aurora Season. We also operate a restaurant and café, hotel, and gift shops. Our Front Desk Agent position requires an upbeat, personable employee who values the customer experience. The Front Desk is the first and the final point of contact for guests - the agent each guest interacts with will be able to make or break the guest's stay. The agent will be expected to: Communicate with each individual guest for a personalized experience. Inform guests of all on-site amenities, including directions and hours of different departments. Check guests in and out of the hotel using Executech software. Bill guests accurately and interpret folios. Handle low-level guest complaints. Answer the phone and redirect calls as necessary. Create hotel and package reservations. Ring guests up when purchasing gift shop items. Relevant skills will include: Basic computer skills. Basic mathematics skills. Strong customer service skills. Problem-solving abilities. As with all jobs offered at Chena Hot Springs Resort, single- or double-occupancy housing with a communal bathroom is provided, as are two hot meals a day and grab-and-go breakfast. E04JI8006rbc4002imv

Job Description Job Title: Seasonal Part Time Front Desk Agent Reports To: Front Office Manager Department: Rooms FLSA Status: Hourly/Non-Exempt Flexible shifts Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Responsibilities: All associates must provide excellent customer service to our guests Associates must treat each other with courtesy and respect While working associates must follow all company policies and procedures Associates must obey all state and federal laws Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates It is imperative to be on time and ready for work at the start of the assigned shift Duties: Provide excellent customer service to guests and other team members Make sound judgments and anticipate issues and opportunities Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest Work closely with all other departments to ensure prompt service and overall guest satisfaction Ensure that guests' special needs are met Greet arriving/departing guests in a professional and pleasant manner Familiarize guests with local activities and hotel services Works closely with and facilitate information between Front Desk staff, housekeeping staff and Food and Beverage staff to assure that guest needs, and information are communicated effectively Serves as the central information center for all lodge operations Accounts for monies collected and goods sold. Perform basic accounting and cash handling procedures Reconcile guest folios ensuring all charges are correct and accurate Responsible for obtaining valid form of payment upon arrival Keep work area and Front Desk area clean, neat, and organized Ensure bag pull times are correctly spaced with none overlapping Inform Supervisor of additional needs required to carry out duties Monitor lobbies for cleanliness and remove trash as necessary Responsible for assisting guests with reservations, check-in, check-out, and general requests Keep all Front Desk reports current Perform wake up calls and answer guest questions Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals Inform Guest Services of transportation needs Responsible for answering phones, assisting guests with reservations, and answering questions Provide thorough notes and accurate data entry Run end of shift reports Relay important messages/maintenance requests/guest requests to the appropriate department Obtain goals set by the Front Desk Manager Other duties as assigned Requirements: Previous customer service experience Effective communication skills and a high sense of integrity Must be a “people person” who thrives on public contact Communicate in a positive manner via phone, fax, and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators Possess time management skills, the ability to multi-tasks and work efficiently under pressure Computer and cash handling skills Familiarity with basic office equipment operation Be an assertive, confident decision maker and problem solver The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude Self-motivated, detail oriented and a positive customer service attitude Possess time management skills with the ability to multi-task and work efficiently under pressure Willing to work long hours, various shifts, split shifts, and on holidays and weekends Able to make sound judgments and anticipate problems Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation CPR and/or First Aid training desirable Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is to: regularly required to stand; walk. use hands to finger, handle, or feel. reach with hands and arms. stoop, kneel, crouch, or crawl. regularly lift and/or move up to 10 pounds. frequently lift and/or move up to 50 pounds. NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

Hyatt House Anchorage managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Weekend Part Time Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today! Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank. Qualifications: High school diploma or equivalent GED; prior hotel and hospitality experience preferred Demonstrate excellent organizational skills, communication skills, and problem-solving skills How we can elevate your career: Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder. Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today. Why work for NSH? Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle. Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws. Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us. Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment. Bereavement Jury/Witness Duty Community Volunteer Events Social Event Outings Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months). Medical and Prescription, Vision Dental Employee Assistance Program Hostcare 100% Company Paid Life Insurance 401(k) Retirement Plans With Match Leave of Absence Perks - More than just a paycheck! Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Earned Wage Access Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands. To learn more about our company please visit our web site at ******************* Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Department Guest Services Employment Type Seasonal - Part Time Location Anchorage Transportation and Guest Services Workplace type Onsite RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.

Full-Time Front Desk Agent Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Aspen Suites Hotel Downtown Anchorage - Opening Early February 2026 Be a part of something NEW in Downtown Anchorage! Aspen Suites Hotel Anchorage is preparing to open its doors, and we are building our opening team of friendly, energetic, guest-focused professionals. If you enjoy problem-solving, creating memorable guest experiences, and being the warm welcome that sets the tone for a traveler's stay - we want to meet you. Front Desk Agent Position Purpose: As a Front Desk Agent, you are the first impression of our hotel. You'll welcome and register guests, assist throughout their stay, process payments and check-outs, answer questions, and ensure every guest feels taken care of from the moment they arrive to the moment they depart. This role requires friendliness, attentiveness, and the ability to think quickly and calmly when challenges arise. The Benefits of Being Part of OUR Team: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Guest Service & Check-In Greet guests with professionalism and genuine hospitality Register guests in the system, confirm details, assign rooms, and issue room keys Offer upgrades, promote hotel amenities, answer questions, and assist throughout their stay Front Desk Operations Process check-outs, charges, payments, vouchers, and credits Maintain accurate guest folios and account balances Promptly answer phone calls and email inquiries Communicate guest requests to the appropriate departments when needed Problem Solving & Guest Experience Listen empathetically and resolve guest challenges with patience and diplomacy Research issues, negotiate solutions, and follow through to ensure guest satisfaction Stay calm and confident during high-volume or emergency situations Provide guidance, hotel information, and recommendations Additional Support Functions Retrieve and deliver messages, mail, packages, and guest items Assist with safety deposit boxes and other hotel services Operate office equipment and assist with additional tasks as assigned SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: JL Hospitality Management operates 24/7, 365 days a year. As part of the Aspen Suites opening team, you will help establish the guest experience, set service culture, and uphold the standards of a new flagship hotel in the heart of Anchorage. JL Hospitality Management, LLC is an equal opportunity employer and prohibits discrimination based on race, color, religion, national origin, citizenship, age, sex, sexual orientation, marital status, disability, veteran status, or any other protected classification.

The main responsibility of the Skagway Dock Representative team (also referred to as ‘Dock Rep') is to carry out the company's mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The guest services associate is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations. REQUIREMENTS Prior office and/or tourism experience preferred Have a clean driving record and be able to be placed on our company auto insurance Must have or obtain a basic first aid and CPR certification Must be able to think nimbly and problem solve quickly and effectively Willingness to help in other areas as needed including but not limed to, driving/guiding tours, expedition sales, assisting Skagway office. Must be willing to obtain a Class B CDL with Passenger and Airbrake endorsements. UNIFORM REQUIREMENTS Employees must bring pants that follow uniform colors (navy blue, blacks, greys, dark greens, & brown) Employees should bring a water-resistant jacket (water-proof recommended) in black or navy blue. JOB DUTIES Reports to Guest Services Manager Assisting the Guest Services Manager in running daily operations which includes but is not limited to: Meet guests disembarking cruise ships. Collect tickets and ensure each guest correctly completes the appropriate waiver/assumption of risk form. Give guests a rundown/synopsis of the tour they are taking and answer any questions they have. Check in/out with ship shore excursion staff. Correctly fill out a Haines Skagway Fast Ferry voucher Collects tickets and waivers from other guides as they leave the pier. Organize and file waivers according to tour in the office Appropriately fill out ship settlement forms. Settle with ships at the end of the day to ensure payment for tours given. Walk guests or drive guests to the tour departure location. Drive and Guide for our Yukon Extended Summit Drive and Gold Rush Scenic Drive excursions Assist in driving needs for other excursions General administrative/marketing support. Administrative and management support Prepare daily ship summaries for cruise lines and AMG management. Invoice management and filing Support projects and additional responsibilities as needed. WORKLOAD June, July, and August are busy and the Skagway Dock Representative can expect to receive 40+ hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size. LIVING SPACE AND RENT STRUCTURE Employee housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect others and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team. Additional Notes Rent deductions are made twice a month with 50% of the month's rent deducted from the 1st and 2nd paycheck. Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early. Employees must vacate housing within 48 hours of their final shift unless other arrangements have been approved by management. Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing. Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.