Guest services vs associate, member services

The differences between guest services and associates, member services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and an associate, member services. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for an associate, member services are address changes, quality customer service, and customer service.

Guest services vs associate, member services overview

	Guest Services	Associate, Member Services
Yearly salary	$27,247	$45,920
Hourly rate	$13.10	$22.08
Growth rate	-4%	-4%
Number of jobs	94,619	121,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

Guest services vs associate, member services salary

Guest services and associates, member services have different pay scales, as shown below.

	Guest Services	Associate, Member Services
Average salary	$27,247	$45,920
Salary range	Between $20,000 And $35,000	Between $19,000 And $107,000
Highest paying City	New York, NY	Daly City, CA
Highest paying state	New York	New York
Best paying company	Columbia University in the City of New York	West Tennessee Healthcare
Best paying industry	Retail	Government

Differences between guest services and associate, member services education

There are a few differences between a guest services and an associate, member services in terms of educational background:

	Guest Services	Associate, Member Services
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Guest services vs associate, member services demographics

Here are the differences between guest services' and associates, member services' demographics:

	Guest Services	Associate, Member Services
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 39.0% Female, 61.0%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services and associate, member services duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Guest services vs associate, member services skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

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Office and Administrative Industry
Guest Services
Guest Services vs Associate, Member Services

Updated January 8, 2025

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