Guest services vs client services administrator

The differences between guest services and client services administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a client services administrator. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a client services administrator are customer service, excellent organizational, and data entry.

Guest services vs client services administrator overview

	Guest Services	Client Services Administrator
Yearly salary	$27,247	$42,359
Hourly rate	$13.10	$20.36
Growth rate	-4%	-4%
Number of jobs	94,619	165,043
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 62%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

Guest services vs client services administrator salary

Guest services and client services administrators have different pay scales, as shown below.

	Guest Services	Client Services Administrator
Average salary	$27,247	$42,359
Salary range	Between $20,000 And $35,000	Between $27,000 And $65,000
Highest paying City	New York, NY	Lakewood, NJ
Highest paying state	New York	New Jersey
Best paying company	Columbia University in the City of New York	Ernst & Young
Best paying industry	Retail	Pharmaceutical

Differences between guest services and client services administrator education

There are a few differences between a guest services and a client services administrator in terms of educational background:

	Guest Services	Client Services Administrator
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Guest services vs client services administrator demographics

Here are the differences between guest services' and client services administrators' demographics:

	Guest Services	Client Services Administrator
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services and client services administrator duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Guest services vs client services administrator skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

Guest Services vs. similar jobs

Guest Services related careers

Guest Services related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Guest Services
Guest Services vs Client Services Administrator

Updated January 8, 2025

Browse office and administrative jobs