Guest services vs client services consultant

The differences between guest services and client services consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a client services consultant. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a client services consultant are customer service, HR, and project management.

Guest services vs client services consultant overview

	Guest Services	Client Services Consultant
Yearly salary	$27,247	$66,671
Hourly rate	$13.10	$32.05
Growth rate	-4%	-4%
Number of jobs	94,619	258,107
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 72%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a client services consultant do?

A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.

Guest services vs client services consultant salary

Guest services and client services consultants have different pay scales, as shown below.

	Guest Services	Client Services Consultant
Average salary	$27,247	$66,671
Salary range	Between $20,000 And $35,000	Between $40,000 And $109,000
Highest paying City	New York, NY	Uniondale, NY
Highest paying state	New York	New York
Best paying company	Columbia University in the City of New York	Control Risks
Best paying industry	Retail	Technology

Differences between guest services and client services consultant education

There are a few differences between a guest services and a client services consultant in terms of educational background:

	Guest Services	Client Services Consultant
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 72%
Most common major	Business	Business
Most common college	-	-

Guest services vs client services consultant demographics

Here are the differences between guest services' and client services consultants' demographics:

	Guest Services	Client Services Consultant
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services and client services consultant duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Client services consultant example responsibilities.

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
Provide guidance and troubleshoot project challenges during fielding.
Ensure accurate data integrity with the HRIS system database.

Guest services vs client services consultant skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common client services consultant skills

Customer Service, 77%
HR, 2%
Project Management, 1%
Payroll, 1%
Client Service, 1%
Client Satisfaction, 1%

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Office and Administrative Industry
Guest Services
Guest Services vs Client Services Consultant

Updated January 8, 2025

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