Guest services vs customer service desk

The differences between guest services and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Guest services vs customer service desk overview

	Guest Services	Customer Service Desk
Yearly salary	$27,247	$34,599
Hourly rate	$13.10	$16.63
Growth rate	-4%	-4%
Number of jobs	94,619	233,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a customer service desk do?

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

Guest services vs customer service desk salary

Guest services and customer service desks have different pay scales, as shown below.

	Guest Services	Customer Service Desk
Average salary	$27,247	$34,599
Salary range	Between $20,000 And $35,000	Between $25,000 And $47,000
Highest paying City	New York, NY	Atwater, CA
Highest paying state	New York	Alaska
Best paying company	Columbia University in the City of New York	SAIC
Best paying industry	Retail	Manufacturing

Differences between guest services and customer service desk education

There are a few differences between a guest services and a customer service desk in terms of educational background:

	Guest Services	Customer Service Desk
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Guest services vs customer service desk demographics

Here are the differences between guest services' and customer service desks' demographics:

	Guest Services	Customer Service Desk
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services and customer service desk duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Guest services vs customer service desk skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

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Office and Administrative Industry
Guest Services
Guest Services vs Customer Service Desk

Updated January 8, 2025

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