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Guest services vs director, customer support services

The differences between guest services and directors, customer support services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a director, customer support services. Additionally, a director, customer support services has an average salary of $33,902, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a director, customer support services are sales support, customer support, and data entry.

Guest services vs director, customer support services overview

Guest ServicesDirector, Customer Support Services
Yearly salary$27,247$33,902
Hourly rate$13.10$16.30
Growth rate-4%-4%
Number of jobs94,619296,739
Job satisfaction--
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 54%
Average age4040
Years of experience1212

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a director, customer support services do?

A director of customer support services leads the initiatives put into developing a company's customer support operations, aiming for efficiency and client satisfaction. Their job entails conducting extensive research to enhance positive customer relationships, setting goals and guidelines, establishing customer loyalty programs, and overseeing the recruitment and hiring procedures. Other responsibilities include reviewing regular reports and consumer feedback, and conducting assessments to ensure customers receive optimal services. Moreover, as a director, they have the responsibility to develop strategic plans to optimize operations and implement company policies and regulations.

Guest services vs director, customer support services salary

Guest services and directors, customer support services have different pay scales, as shown below.

Guest ServicesDirector, Customer Support Services
Average salary$27,247$33,902
Salary rangeBetween $20,000 And $35,000Between $24,000 And $46,000
Highest paying CityNew York, NYSan Diego, CA
Highest paying stateNew YorkNew Jersey
Best paying companyColumbia University in the City of New YorkOracle
Best paying industryRetailManufacturing

Differences between guest services and director, customer support services education

There are a few differences between a guest services and a director, customer support services in terms of educational background:

Guest ServicesDirector, Customer Support Services
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 54%
Most common majorBusinessBusiness
Most common college--

Guest services vs director, customer support services demographics

Here are the differences between guest services' and directors, customer support services' demographics:

Guest ServicesDirector, Customer Support Services
Average age4040
Gender ratioMale, 38.0% Female, 62.0%Male, 43.0% Female, 57.0%
Race ratioBlack or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%Black or African American, 12.4% Unknown, 5.6% Hispanic or Latino, 21.9% Asian, 6.9% White, 52.6% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between guest services and director, customer support services duties and responsibilities

Guest services example responsibilities.

  • Manage crew by utilizing professional leadership skills.
  • Train several employees during tenure on daily operations and Marriott policies.
  • Complete Marriott stats workshop, and hone comprehension of sales tactics.
  • Assist the front desk with answering the PBX systems and registering them in the hotel.
  • Participate in leadership training sessions with senior counselors.
  • Handle banking transactions/deposits and maintain POS system for daily accounting.
    • Show more

Director, customer support services example responsibilities.

  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Guest services vs director, customer support services skills

Common guest services skills
  • Guest Service, 41%
  • Reservations, 8%
  • Customer Service, 6%
  • Front Desk, 6%
  • Wine, 4%
  • Phone Calls, 3%
Common director, customer support services skills
  • Sales Support, 29%
  • Customer Support, 8%
  • Data Entry, 8%
  • Cash Handling, 6%
  • Inbound Calls, 4%
  • Customer Inquiries, 3%

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Updated January 8, 2025

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