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The differences between guest services and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $27,247 average annual salary of a guest services.
The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a front desk concierge are reservations, PET, and customer service.
| Guest Services | Front Desk Concierge | |
| Yearly salary | $27,247 | $30,292 |
| Hourly rate | $13.10 | $14.56 |
| Growth rate | -4% | - |
| Number of jobs | 94,619 | 65,071 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 45% |
| Average age | 40 | 37 |
| Years of experience | 12 | - |
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.
Guest services and front desk concierges have different pay scales, as shown below.
| Guest Services | Front Desk Concierge | |
| Average salary | $27,247 | $30,292 |
| Salary range | Between $20,000 And $35,000 | Between $22,000 And $40,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Columbia University in the City of New York | Gensler |
| Best paying industry | Retail | Media |
There are a few differences between a guest services and a front desk concierge in terms of educational background:
| Guest Services | Front Desk Concierge | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest services' and front desk concierges' demographics:
| Guest Services | Front Desk Concierge | |
| Average age | 40 | 37 |
| Gender ratio | Male, 38.0% Female, 62.0% | Male, 38.9% Female, 61.1% |
| Race ratio | Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4% |
| LGBT Percentage | 7% | 13% |