Guest services vs guest relations representative

The differences between guest services and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest relations representative has an average salary of $28,790, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Guest services vs guest relations representative overview

	Guest Services	Guest Relations Representative
Yearly salary	$27,247	$28,790
Hourly rate	$13.10	$13.84
Growth rate	-4%	-
Number of jobs	94,619	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Average age	40	37
Years of experience	12	-

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Guest services vs guest relations representative salary

Guest services and guest relations representatives have different pay scales, as shown below.

	Guest Services	Guest Relations Representative
Average salary	$27,247	$28,790
Salary range	Between $20,000 And $35,000	Between $22,000 And $36,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Columbia University in the City of New York	-
Best paying industry	Retail	-

Differences between guest services and guest relations representative education

There are a few differences between a guest services and a guest relations representative in terms of educational background:

	Guest Services	Guest Relations Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Guest services vs guest relations representative demographics

Here are the differences between guest services' and guest relations representatives' demographics:

	Guest Services	Guest Relations Representative
Average age	40	37
Gender ratio	Male, 38.0% Female, 62.0%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	7%	13%

Differences between guest services and guest relations representative duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Guest services vs guest relations representative skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

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Office and Administrative Industry
Guest Services
Guest Services vs Guest Relations Representative

Updated January 8, 2025

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