Guest services vs guest service attendant

The differences between guest services and guest service attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest services has an average salary of $27,247, which is higher than the $27,051 average annual salary of a guest service attendant.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a guest service attendant are golf carts, cleanliness, and customer service.

Guest services vs guest service attendant overview

	Guest Services	Guest Service Attendant
Yearly salary	$27,247	$27,051
Hourly rate	$13.10	$13.01
Growth rate	-4%	-4%
Number of jobs	94,619	72,078
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Average age	40	48
Years of experience	12	-

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a guest service attendant do?

The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. You are required to assist guests with their luggage and ensuring they have a pleasurable stay. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well.

Guest services vs guest service attendant salary

Guest services and guest service attendants have different pay scales, as shown below.

	Guest Services	Guest Service Attendant
Average salary	$27,247	$27,051
Salary range	Between $20,000 And $35,000	Between $21,000 And $34,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Columbia University in the City of New York	-
Best paying industry	Retail	-

Differences between guest services and guest service attendant education

There are a few differences between a guest services and a guest service attendant in terms of educational background:

	Guest Services	Guest Service Attendant
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Guest services vs guest service attendant demographics

Here are the differences between guest services' and guest service attendants' demographics:

	Guest Services	Guest Service Attendant
Average age	40	48
Gender ratio	Male, 38.0% Female, 62.0%	Male, 38.3% Female, 61.7%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 9.6% Unknown, 4.5% Hispanic or Latino, 19.1% Asian, 5.6% White, 59.8% American Indian and Alaska Native, 1.5%
LGBT Percentage	7%	4%

Differences between guest services and guest service attendant duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Guest service attendant example responsibilities.

Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
Operate POS and process returns, exchanges, and defective items.
Train new hires: completely learning plans, tax forms, cashier basic POS training.
Maintain organization and cleanliness of department.
Follow safety and cleanliness requirements by company's standards
Train front staff, attaining increase productivity in booking appointments and troubleshooting appointment concerns.

Guest services vs guest service attendant skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common guest service attendant skills

Golf Carts, 14%
Cleanliness, 12%
Customer Service, 10%
Front Desk, 10%
Reservations, 7%
Excellent Guest, 7%

Guest Services vs. similar jobs

Guest Services related careers

Guest Services related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Guest Services
Guest Services vs Guest Service Attendant

Updated January 8, 2025

Browse office and administrative jobs