Guest services vs guest services associate

The differences between guest services and guest services associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a guest services associate. Additionally, a guest services associate has an average salary of $29,021, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a guest services associate are PET, product knowledge, and guest service.

Guest services vs guest services associate overview

	Guest Services	Guest Services Associate
Yearly salary	$27,247	$29,021
Hourly rate	$13.10	$13.95
Growth rate	-4%	-4%
Number of jobs	94,619	114,437
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a guest services associate do?

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

Guest services vs guest services associate salary

Guest services and guest services associates have different pay scales, as shown below.

	Guest Services	Guest Services Associate
Average salary	$27,247	$29,021
Salary range	Between $20,000 And $35,000	Between $22,000 And $37,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	Alaska
Best paying company	Columbia University in the City of New York	Stanford University
Best paying industry	Retail	Retail

Differences between guest services and guest services associate education

There are a few differences between a guest services and a guest services associate in terms of educational background:

	Guest Services	Guest Services Associate
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Guest services vs guest services associate demographics

Here are the differences between guest services' and guest services associates' demographics:

	Guest Services	Guest Services Associate
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 34.5% Female, 65.5%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between guest services and guest services associate duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Guest services associate example responsibilities.

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.
Distribute all merchandise for promotional purposes and giveaways.
Operate PBX telephone system and assist with inventory responsibilities.

Guest services vs guest services associate skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common guest services associate skills

PET, 34%
Product Knowledge, 21%
Guest Service, 8%
Reservations, 7%
Customer Service, 3%
Front Desk, 3%

Guest Services vs. similar jobs

Guest Services related careers

Guest Services related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Guest Services
Guest Services vs Guest Services Associate

Updated January 8, 2025

Browse office and administrative jobs