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The differences between guest services and managers, custom support and services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a guest services, becoming a manager, custom support and services takes usually requires 4-6 years. Additionally, a manager, custom support and services has an average salary of $36,936, which is higher than the $27,247 average annual salary of a guest services.
The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a manager, custom support and services are support services, patients, and customer satisfaction.
| Guest Services | Manager, Custom Support And Services | |
| Yearly salary | $27,247 | $36,936 |
| Hourly rate | $13.10 | $17.76 |
| Growth rate | -4% | 6% |
| Number of jobs | 94,619 | 235,580 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Guest services and managers, custom support and services have different pay scales, as shown below.
| Guest Services | Manager, Custom Support And Services | |
| Average salary | $27,247 | $36,936 |
| Salary range | Between $20,000 And $35,000 | Between $22,000 And $60,000 |
| Highest paying City | New York, NY | Buffalo, NY |
| Highest paying state | New York | New York |
| Best paying company | Columbia University in the City of New York | |
| Best paying industry | Retail | Technology |
There are a few differences between a guest services and a manager, custom support and services in terms of educational background:
| Guest Services | Manager, Custom Support And Services | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | Northwestern University |
Here are the differences between guest services' and managers, custom support and services' demographics:
| Guest Services | Manager, Custom Support And Services | |
| Average age | 40 | 47 |
| Gender ratio | Male, 38.0% Female, 62.0% | Male, 42.6% Female, 57.4% |
| Race ratio | Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |